Auletta Hotel Guide - Castello Marchesale hotels in Auletta, Italy.

"Check in was ok, there was a language barrier. We were told the pool was open till 6:30 and it wasn’t. As we got in we were kicked out. There is a charge for the indoor pool, which we were told was 10 but see signs saying 5. The hotel is having building works. People were working as we went to our room. The whole place smells of sewage. We tried to get a drink at the bar but they didn’t have basic things like lemonade. I went to walk the dog and we were attacked by stray dogs that roam both the property and outside and the car park. They are there day and night barking and chasing. Dogs also going around the car park urinating on all the cars. Went back to the room and found it was mouldy, furniture was rubbish, tv not viewable, curtains broken, fire alarm was covered and AC didn’t really work. Tried to talk to reception was told it had to wait until morning as he didn’t speak English, he was more of a night watch man. There are no security doors and the fire doors are propped open and the fire alarm looked like it was still being installed. The room balcony had no furniture to sit on. I got up in the morning to walk the dog and was attacked again by stray dogs. We decided to check out as the hotel didn’t seem to understand the issues. I thought I agreed with reception I would pay for the night we stayed and be refunded the rest and the manager would contact me. This did not happen, her English was ok on check in but nothing when there was an issue. Still no contact or refund"

"We attended a wedding in Capaccio. The bride and groom suggested this hotel. It is so tastefully done. Even though it is only about 10 years old it appears authentic. The restaurant was superb and the proprietor and staff were exceptional with their caring. It is a family operation and they are charming. The views were magnificent with water views including the Isle of Capri in the distance. The beds were comfortable and rooms are spacious. We enjoyed the pool as it was a warm time of year. I highly recommend this hotel and their staff!"

"We enjoyed staying at the hotel and the pool is very nice. However at the restaurant the waiter overcharged us and the hotel refused to adjust the bill later. Be very careful ordering any antipasto. Even if they give you a small serving of cheese as they did in our case you still might be charged 48 Euro instead 12. There were only three people in our party but somehow we were charged for four cheese antipasti. Honest mistake or not the hotel should have corrected it"

"Arrived at the hotel and was presented with parts of the hotel with scaffolding and workers at the front of the hotel. In the hotel reception half of the lights were off and it was very dark and had a funny smell to it. The smell was all over the hotel, and it was like cheap disinfectant. Also the hotel is named as a spa hotel but you have to pay to use the spa which is not detailed on their website or Expedia. Despite the outside of the hotel suggesting it was a 4.5 start this doesn’t even come close to a 3 star. Breakfast was very poor as well, one type of fruit and plastic glasses for juices. Staff also are not filling up items which become empty so we had 3 yoghurts to 5 people. "

"We arrived early at the hotel and we're allowed to park at the hotel while we walked to the ancient Greek Temples which were an easy walk from the hotel. The hotel had beautiful grounds and a nice swimming pool. The room was nice and clean, but simple. We atedinner and it was delicious, as was the morning breakfast. All in all a great stay and we would do it again. If you are going to see the Temples, it is worth a stay. "

"Neat and clean rooms, very nice staff "

"The thermal bath was relaxing and the staff was very helpful and accommodating to all our needs"

"The staff was great especially Francesca"