Dear guests, we are really sorry to receive this kind of review because we do care about our guests and we always do our best! During this difficult Covid period, we did a lot of refunds and vouchers to our guests even if there were not entitled to recieved them because for some countries there were not ministerial laws that forbade travelling to/from our destination. We always managed to find a solution with our Guests beacuse we were fully aware about the very difficult moment for every body, also for us as hotel. In your specific case, only when we wrote you to reconfirm your reservation, you told us that you woulnd't come. Therefore, we kindly asked you two times to cancel the two rooms you've booked in order to resell the rooms to other guests and arrange a refund or voucher for you but you did not cancel them: we therefore had to keep your rooms and wouldn't be able to resell them to other guests. Expedia policies says this is a no-show and there's the full charge. For any further details, we remain at your disposal. We send you our best regards