Phoenix Hotel Guide - Castles N' Coasters hotels in Phoenix, United States of America.

"Terrible service. They did not have any extra sheets, blankets, or pillows. My kids alept on the pull out sofa bed woth no sheets or pillows. The staff sais they would bring some on two different occasions, yet they never showed up. To top it off, the next day at the water park they didn't have any towels either. I will never go back again."

"Upon arrival we were told there was no longer a room for us because the ceiling fell in. The hotel did not attempt to contact us at any time. The staff member on duty basically told me that when he got to work no one had done anything about our situation and we were lucky he decided to act and got us a room down the street. We chose this hotel after much research for a 2 bedroom suite and it was replaced with a 2 bed in 1 room. This was unacceptable as was the supposed $50 discount at the new room. I messaged the hotel and asked for an immediate phone call. I received an email the next day from the manager of the hotel we were moved to not the hotel that never bothered to contact us. I do not recommnend this hotel. "

"The Laundry room is filthy and theres only one dryer"

"The room was clean, restaurant was yummy, pool was being remodeled and most of the ice machines were down but I just went to a different floor."

"I booked smoke free room but the whole building smell like smoke. Only one tiny trash can out of the whole apartment. Only 2 towels, 3 thin pillows for 4 people room. Dogs barking, people in and out after midnight. I would not recommend."

"Very terrible hotel, dirty, out dated, and full of odor."

"Clean rooms, great staff, fun pools and hot tubs and water slide! Great food and drinks. "

"The room was pretty dirty and smells weird "

"The hotel and our room was pretty clean. The only issues we had was the loudest of the AC unit, especially since it was hot we needed to keep it on at night. "