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"We didn’t see the front desk staff much. The only time was at checkout. We had to call the number in order to reach someone when needed. They did pick up though when called. The air conditioner released black particles when turned on. By the second night it made a loud thumping sound in the middle of the night that kept us up. We had to turn the air off. When we called the number left at the front desk, they said they would need to reach out to their technician. When we returned from a day of exploring, it appeared fix, until later in the night when it began the thumping sound again. We liked the ocean view, it was very pretty to wake up to. The kitchen was spacious, which made breakfast and lunch easy at the hotel. The patio area was also a nice spot to relax. Cute place, just wish we saw the staff more often and the wish the air worked. "

"The views were great but the hotel was sparsely populated so the staff was minimal and cleaning looked not freshly done. Moths cocooning in the window drapes. Bedroom didn’t look like the photos. The complimentary shuttle from the dock arrived after 45 mins of waiting and calling multiple times, even though it had been booked beforehand."

"Not a hotel a posh hostel. No lift,no bar,no bread at breakfast only bagels. Only 2 loungers on roof. Room safe 6 foot high. Balcony on room 2 foot wide. Catalina requires a lot of walking. So if you stay here you need to be young and fit. Myself after climbing the hill and the4 stelps into the hostel I had to sit in reception before tacking the 2 flights of stairs to the room. No shop,restaurant or bar until you go back down the hill. Very expensive for a view but little functionality. Book carefully if going. Do not stand in line on harbour returning on ferry in rough weather. Many of us were hit by waves and were sodden. Hair,clothes,feet,luggage still wet on arrival at long beach."

"Stayed there on the 15th of March, and the lady at the front desk was beyond kind and made us feel very welcome. Will definitely be back!"

"The room is small but cozy. Lots of great food and shops all less than a 10 minute walk."

"Great "

"Excellent experience "

"The room was antiquated. Old furniture. Old draperies. The bathroom was the best feature. Compared to other Hotels.com properties I have booked this was disappointing. "

"Great room for us."