Catcott Holidays

Lovely stay !! Thank you

Room 18 - Madeleine is a “deluxe suite” with a Garden View. Deluxe Suite it is not. No hairdryer in room. Toilet wouldn’t flush away and then the contents of the toilet came up the bath plug hole. This happened on both mornings even though I’d highlighted it immediately on the first time it happened. I was swapped to Room 16 - Isabella and told it was also a “deluxe suite” with Garden View but it overlooks the car park.

The Hotel was very pleasant. The room was nice, quiet. We were in India which was quaint and stylish. Breakfast was excellent. Overall a very nice stay

The room was clean and the bed comfortable. However, we really didn't like the Pub and Grill - small, crowded and very noisy - the football being shown on every vertical surface was embellished with loud and annoying music. We decided to eat in our room - which had its own contribution to add. The only way to order was via an app - which didn't work. As there are no phones in the rooms ( and no phone number provided to reach reception), I had to stand in the hallway to use one of the few phones around and order food whilst fellow guests walked past. It's a good thing I'm not self conscious! The food itself was ok, though being lactose intolerant seriously restricted my choices ( good thing I'm not a vegan!). Otherwise, the staff were very nice and I have no complaints on that front. Can't comment on the pool facilities as we didn't use them (despite paying for them) but that was entirely our fault.