Isle of Cumbrae Hotel Guide - Cathedral of the Isles hotels in Isle of Cumbrae, United Kingdom.

"I recently stayed at The Marine Hotel Troon with my 80-year-old disabled mum as a birthday treat. While we booked a deluxe king room with a sea view, which was pleasant, our stay was overshadowed by serious concerns regarding safety and poor communication. The phone in our second-floor room was not working and was constantly engaged. Given that my mum is disabled, this was completely unacceptable and left me extremely anxious, as I had no way to contact reception in the event of an emergency during the night. To make matters worse, no information about breakfast was provided at check-in, and there was nothing in the room either. I attempted to call reception from around 8pm, but due to the faulty phone, this was impossible. I was eventually forced to go down to reception myself after 10pm just to ask basic questions about breakfast times and location. A staff member did come to the room and confirmed the phone was faulty. I specifically asked to be informed once it had been fixed, yet I received no update whatsoever. By the time we checked out at 10:30am the following morning, the phone was still not working, and no explanation, apology, or follow-up was offered. I find it extremely concerning that a hotel would leave guests—particularly vulnerable guests—without a working means of contacting reception overnight, and then fail to resolve the issue or communicate properly. This reflects a serious lack of care and attention to guest safety. Overall, despite the nice room, the e"

"The staff was very friendly, but one of our rooms had a tv and thermostat that didn't work (meaning no heat!). We let the staff know and they said it would be taken care of while we were out for the day. Unfortunately that wasn’t the case, and one of our rooms went without heat or a tv. "

"Towels small No heating in bathroom No water in room "

"Massive party next door nothing was done loud music fighting arguing rang reception. A few times they went to room but it carried on reception this morning weren’t that bothered never stay my there again her attitude was they did leave after 1 am joke of an answer to give a paying customer who needs sleep as working away "

"Amazing stay at Cameron House. We were given a room upgrade to a suite on arrival and had wonderful views over the loch. Have always loved staying here in the past but hadn’t visited since the reopening. We were thrilled to be back and all the staff were so friendly and welcoming. Nothing was too much trouble. We were blessed with fabulous sunshine all weekend too. "

"Good airport location"

"Excellent location for Islay ferries . Beautiful surroundings, lovely property, perfect food "

"Good room in a good location with a nice bar"

"Had a great stay but the set up for using spa area and pool is very poor for hotel guests , been going here for 5 years now and always enjoyed using hot tub etc now it’s 2 hr slots Had to book spa day and when time was up tried to pay for another 2 hrs but told fully booked even though place only had 12 people using , will find new place to go next year as only good for 1 night now unless u wish to pay extra £300 for spa day "