Charme & Relax hotels in Cavagrande del Cassibile Nature Reserve, Sicily

"First the positive the Lady who greeted us was lovely and a nice big pool area. Now the Negative - generally all the details are incorrect the hotel is still being built. I booked because I checked the location on the map - this is incorrect the location on the map is where you have to go to get breakfast its a 10 minute drive from the hotel then its difficult to park. there is no reception, cafe, bar or Restaurant was not open. did not see any sign of wellness centre. Does have a mini bar Fridge but was empty considering the Hotel is miles from anything with no other services you would think the fridge would have something in it. the external corridor leading to the room had no lights and was still be built and used as a storage area. Room was very Spares without a full length mirror, the Bathroom looks lovely but impractical nowhere to put you washbag and things. Shower splashes the floor they try to hold back with a towel but this get soaked and floor wet. WiFi terrible or actually did not work on either Italian Mobile or our UK mobile and computer - in this day and age this is not acceptable. On check out there was no-one around to leave the key to so just left it in the door - quite frankly I feel I deserve a refund because the details are totally misleading and services no existent - When they have finished building and add all the services detailed I am sure it will be a lovely destination but at the moment its not really ready for customers "

" Very nice hotel, good food offers, "

"It was our second time visiting. A fantastic building, great view, roof-top swimming pool... Exceptional staff, perfectly balancing formality of a high-end hotel service and relaxed vacation atmosphere. The staff went above and beyond to help us locate and retrieve our lost luggage on the way from the airport. They showed they truly cared."

"This was a beautiful hotel that was centrally located. Staff were friendly and amazing assisting with accessing the property given that this hotel is located in a pedestrian zone. Two staff members stood out Andres and Roberto. These two individuals were very helpful and responded promptly to any response that we made. Excellent customer service!! "

"Such a gorgeous, elegant and luxurious hotel – new and modern but also tasteful and classic, and even better than we had expected. The location is incredible, directly across the road from the steps down to Spiaggia di Cala Rossa, and the option for paid valet parking made it so easy to arrive/check in/check out. Ortigia is small so everything is very walkable after arrival, and we felt like we had the best possible location in town – right on the water but so close to everything. Our room was so comfortable and cool, with views across to the sea – it’s clever to have the window raised above eye level so there’s privacy but also beautiful natural light and the view. All the hotel staff were so friendly and helpful, and we enjoyed a stunning aperitivo in the evening, and breakfast in the morning. Overall, Maniace Boutique Hotel is up there with some of the loveliest modern five-star hotels we’ve stayed at around the world."

"Our stay was perfect. We came for our honeymoon and the service, location, and customer service was impeccable. The staff anticipate your every need, super helpful and friendly, professional, and outstanding. The food at breakfast was delicious and the hotel itself feels so boutique yet polished. Will definitely tell everyone about this hotel and will stay here again! Best holiday we’ve ever been on. Grazie ancora!"

"We had a wonderful stay at the hotel. The staff is wonderful and had so many great restaurant recommendations. "

"Beautiful property in the heart of Syracuse. Very professional and courteous personnel. Highly recommended."

"comfortable and spacious villas; big parking available at the property (gate closes at night); nice pool and surroundings. Breakfast was not that good - bad coffee and only sweet options, no eggs, no water, vegetables were missing"