Caye Caulker Hotel Guide - Hotels with Air Conditioning in Caye Caulker, Belize District

"The pool was ok (not great, nothing special). The room was ok (not great, nothing special). The room we got was directly on the road, which is across the street from the beach, so it was pretty close. But the way they greeted us and the lack of kindness or flexibility was disappointing. We found just about every single person we met in Belize to be lovely, friendly and genuine. But the people who worked at the hotel seemed unhappy and annoyed. We arrived 22 minutes before the official check in time of 2pm. They said our room was not ready, fair enough (though I heavily suspect that it was and saw no one go in or out of our room while we waited). But when I asked if we could sit by the pool while we waited, she said no. There was literally one couple sitting by the otherwise empty pool, we’d clearly be bothering no one. Her reply was “the amenities are not available until 2.” There was no reason for this, it was dumb and a crappy way to welcome someone. No one smiled, they didn’t even say hello when we walked in, just looked at us. I had to initiate the interaction, not the end of the world, just not what you expect in Belize, or in customer service in general. She seemed annoyed by our presence in fact. Also, don’t be fooled by the “rooftop” there is no furniture, tons of bird poop. Good for a quick photo but not by any means a place to hang. The experience was sufficient, but not great. There are many many places to stay here, choose one that actually wants you there."

"This was the start to my Belize-Guatemala solo birthday trip, and the staff here at Island Magic, made that start a beautiful one! They decorated my room with the balloons, and fake rose petals, spelling out “Happy Birthday” on the bed! Beautiful touch! The room was clean, they provided bottled water. The manager was so nice she gave me a hug on my birthday, and specifically wished me a happy birthday, and upon departure. She was also instrumental in helping me book the Shark Alley snorkeling tour, which I just called dining with the sharks. Lol. There was a brief issue with small ants after the rain, but I reached out, and someone came up promptly (less than 5 mins) to remedy the issue. I loved the chill vibes, and the hammock. The restaurant was great, and the food was delicious! The entire staff at Magic Grill was so nice and helpful. It was suggested to me to order the sambusas, by the waiter, and I LOVED them. I had them a couple times! Don’t hesitate to book your stay here! The staff went above and beyond to make me feel at home. Any question I had was answered, when I needed a taxi, they called it. Overall, beautiful experience!"

"This hotel is old and needs updated. Nothing like the pictures in the photo . No elevators and stairs are not manageable especially after a long day of walking around the island. You have to ask for everything including towels. The rooms are dark and cold. No view except to a dirty yard space between buildings. If you are just using it to sleep then this is the hotel for you. It does not feeling like a vacation room on the cayes. Not worth the cost. Very disappointed will never stay here again. "