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"My friend was given a very small room and never got room service. Also, we want adjoining rooms, which they could not give us but put us on the same floor as far apart as was possible. I had requested the adjoining rooms with Expedia long before we arrived. Obviously, you have no clout with them. Bottom line. I would never stay there again."

"The hotel was in a great area and the staff were knowledgeable and pleasant. Would have liked a concierge to help us figure out where we had to go. Breakfast was plentiful but cold. We did like the room and amenities and had a great time. "

"I would give it five stars but they need to do some room upgrades. This probably the worst looking double tree i stay at "

"Was nice and clean, everyone was helpful and kind. Close to everything, great location"

"Breakfest was great."

"Didn’t try either there "

"Needs. Better water pressure "

"The main reason I selected the Holiday Inn Express was because it had a Beach view room available. I selected it, I paid for it upfront, at check-in I again requested the beach view I had paid for only to be given a room with an large open field with just a partial view of the beach. I again approached the hotel front desk and requested a room with a beach view and was only offered a room with less of a beach view than the one I had already been given. No thanks to the Holiday Inn Express Galveston Beach for ruining my wife and I 9th Anniversary weekend. "

"Room was clean and well appointed. Breakfast buffet was amazing if a little chaotic because the hotel is large and serves many people who won’t miss breakfast bc it is really quite good for a hotel buffet breakfast. But the Wi-Fi was unsecure on my laptop and TV is either basic channels or connect with your own streaming services via their app. I encountered several rounds of tech difficulties, so flipped through bad TV and didn’t use the Wi-Fi. These are major drawbacks. But I was in town for work and not at the hotel much and otherwise the basics were great. One major complaint is the use of fragrance throughout the hotel which really exacerbates serious headaches for me. Please stop doing this. I probably won’t return for this reason alone"