Cerralvo Holidays

I appreciated the LED vanity in the room, and the desk and table with chairs were useful. However, the room only had one garbage can in the bathroom, and none elsewhere in the room. We piled up the trash the best we could in the small waste basket in the bathroom. The room doesn’t have enough outlets; we needed to unplug the drinks scale to plug in the iron. And we definitely weren’t fond of the bathroom glass door because it doesn’t provide privacy. We are married, but we still don’t like to hear everything that goes on in the toilet. Also, the toilet ran all night, very noisy! The room definitely had room for improvement.

This was our second time staying at this hotel and I’m happy to say that we will definitely come back again when we visit Rome. The location is perfect. You can walk to pretty much everything, which makes it very convenient for exploring Rome. The hotel is clean, comfortable, and the staff are friendly and helpful. We had an issue on our first night because our Expedia reservation incorrectly showed only one guest instead of me, my wife, and our child. This made our check-in experience a little complicated and resulted in additional guest charges. The next day, we spoke with Samanta, and she completely changed our experience. She listened to our concerns, understood the Expedia booking issue, refunded the additional guest charges, and also moved us to a room that matched exactly the Superior Room we had booked and seen in the photos on Expedia. A big thank you to her for being so kind, professional, and helpful. She really took care of us and made sure everything was resolved. Good customer service makes a huge difference, and we really appreciated how she handled everything. We enjoyed the rest of our stay and are very happy we chose this hotel again. Great location, clean rooms, and excellent service. We will definitely be back on our next trip to Rome. Thank you again, Samanta!