Cerro Gordo Hotels

"They charge you a deposit fee and don’t return the money .The hotel was outdated the rugs were old and smelled like smoke !!! They over charged for the night like you are on a resort fee ..They charged an extra fee !! Not worth the money I would never go back"

"We had earlier flight. No able to get breakfast "

"Hotel advertises beach views but the beach is about a 10-15 min walk from the property. "

"Needed to sweep the bathroom and bedroom"

"Clean room"

"Room was perfect Staff was perfect Parking was perfect I love Puerto Rico !!"

"Beautiful resort! The stunning lobby, nice beach, several pools and good food and staff make it the best choice for an upscale stay in San Juan. "

"Wonderful visit to PR, the room was lovely and clean. Best breakfast Ive had a hotel in ages. "

"The resort was clean, comfortable, has potential, with spacious rooms and friendly staff, but improvements in communication, maintenance, and guest management are needed. Significant issues with reservation accuracy at check-in(reserved two king rooms but was given one king and one room with two queen beds because my original reservation had been given to another party. I had been in contact with the hotel before arrival and received confirmation the day before that both king rooms were reserved), limited communication about compensation, and inconsistent dining experiences (Ember and Vine was not recommended based on our experience, with a $12 plate of just lettuce and a very long wait time. The café had very limited options and was the only place open early morning, and Trova was decent but made errors in our order twice. The pizza was good and fresh. We also encountered maintenance concerns (appeared to be small insect-like debris (possibly silverfish or similar) coming from the faucet in one room, and the second room had a ceiling leak above the full-length mirror, both of which were concerning, including a faucet issue and a ceiling leak, as well as overcrowded pool areas with limited seating(a family-friendly resort, but supervision in shared areas could be improved, as children were often running and splashing even in the hot tub, making it difficult to relax). On a positive note, the fireplace was a nice touch. Xavier, go-kart team and security were very kind/helpful."