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"The staff was very helpful during problems with air travel,especially Gabriel...The hotel restaurant was wonderful..The area is very busy being so close to the train station(but convenient in that regard) but also within 2 blocks of great restaurants,the outdoor market and Santa Maria Novella(dont miss that!!)"

"Rooms are very small."

"I don’t often write reviews but this place was actually amazing. It looks unassuming on the outside - this is not a reflection of the inside!! Lovely helpful reception staff, brilliant quiet bedroom, comfy beds and fancy bathroom with lots of cool shampoos etc. free water, drinks and snacks and a brilliant breakfast included. Kids had a single bed each which was really important. 10/10. Didn’t use the spa areas so can’t comment on that. Definitely raising the standard of hotels!"

"Location is very near the popular tourist spots and they provide free baggage storage after checkout for later pickup"

"Excellent location. Fantastic roof top terrace. Decent breakfast."

"Amazing place to stay in the city of Florence. Clean and comfortable room, pleasant and helpful staff. Great young and modern atmosphere in the hotel."

"The two best things about this hotel were its location and the staff. It’s located a 30 second walk from Santa Maria del fiore in one direction and Piazza Republica in the other. The staff were super helpful and accommodated well for our family. The only aspect we didn’t like was the breakfast which was very basic but there are lots of eating places within a minutes walk. Overall, I would stay here again for its location and staff"

"The staff is unbelievable! So helpful, accommodating, and sweet!!"

"Clean room, friendly and professional staff "