Chacala Holidays

very nice staff, and location

The staff are incredible. I did not appreciate that not only was it a mix of all inclusive and non all inclusive, the all inclusive package had restrictions. For example, in the one bedroom suite had bottles labeled not included in all inclusive. Additionally, there were meal items not available without extra. Btw the micro aggressive means to get you to go to their timeshare pitch is annoying. They jack up massage prices and give you a discount if you go to the pitch. The joy of an all inclusive is that I don’t need to worry about such matters. As such, I have been to a fair number of all inclusive resorts - this experience is towards the bottom.

Casa Cupula was an amazing experience. From Boris, Felix and the team at reception, to the bartenders and servers… the hospitality and friendly, welcoming culture was magic. Easy walk to the malecon and bars and restaurants. Will definitely be back.

According to the pictures & info we got this deal but, our building was too far from the beach & the beach was too small with rocks & not for swimming. Very disappointed.

Spa was excellent...food was good....the toilet in our room was not working properly the entire stay. Even when they sent maintenance to "fix it' Really the only issue we had.For over a $2200k price for 4 night stay ww expeected better due to the reviews.