Chapora Hotels

"All was excellent. "

"The property is spread out. Some of the rooms are in a four plex building, while some are single chalets or duplexes. Dining restaurants are quite far from the majority of rooms, requiring walking or taking a golf cart ride. The buildings are generally well maintained as are the grounds and landscape. The rooms are spacious but the bathrooms ( relative to the square footage) are small. The resort has plenty of staff, but there is no sense of prompt customer service. From the room if one calls for service there is no one at the other end to answer or concern. One has to take the trek to the lobby, only to get an apology. We arranged a ride into Pajim to get there at a specific time time; however, the ride didn't show up on time, and finally did after much complaining. Again all we received was an apology. The much-touted Caravela was a disappointment. Old and very dark, and the service rather slow. Food was okay, but not befitting the Taj standards. The sister resort next to the HV has better restaurants, and one in particular - Paper Moon ( Italian Specialty) had the best service offered. What we didn't appreciate was that kids were allowed into a fine dining restaurant. One already gas to cope with kids in the pool and public spaces. Fine dining restaurants should a reprieve for guests to enjoy meals and drinks in a quite and serene space, following an hectic and chaotic day out and about. So for couples and those travelling in an adult group be cautious booking."

"Amazing staff! As soon as we informed them of our occasion for travel they gave us a nice upgrade and also treated my wife with lovely birthday cake which was surprising and warm gesture. Keep up the great customer experience. "

"The property is ok as compared to the other options available nearby like Hyatt Centric."

"Good for family "

"Yes all was great at the hotel.We love it."

"All good "

"Absolutely unreal stay! From the minute we entered the property to leaving - we were looked after really well by Nilam on the front desk (she deserves a raise!!!). They also upgraded our room and celebrated my masters which was such a lovely surprise. The most luxurious stay in goa, peaceful and food was incredible. Rooms were outstanding - this is why I always pick Taj! Looking forward to being back. "

"The staff were very efficient, friendly, and provided excellent service. The hotel itself felt very safe and secure. However, the surrounding area was not very clean or easy to walk around. Guests also need to arrange private taxis—either on their own or through the hotel—if they want to visit places like Old Goa or the beaches in South Goa. In my opinion, the hotel should have a concierge who can help organize group tours for guests."