Charitas Hotel Guide - Hotels with Spa in Charitas, Rio de Janeiro

"I have to wait over an hour for the check in. Stuff looking at you at all moments uncomfortable. And the area it’s around the beach to logic be shirt less. And I was told not to be when I was heading to my suit. "

"The property is beautiful. Located right across the street from the beach. The problem is with the staff, they are either incompetent or just don’t care, not all of them, but most. Here is one example..I called for baggage service at 6pm, at 630 after three more calls, my wife and I had to drag 5 bags downstairs (elevators) all the way out to valet. This is not what I would expect for 700$ per night. I have a few more examples like this which has led us to decide never to stay at this property again. "

"One of the best places I ever stayed at. "

"Great location. Friendly staff. Loved the included breakfast. Would stay again."

"We stayed in the executive level so had access to the executive lounge. Which was nice but quite small. The bathrooms were a little old. Some staff were excellent, some not quite so keen to help. Very good breakfasts! The Hilton is quite a big and busy hotel but very well located "

"Staff I would say is the most valuable asset of this place, shout out to Mr. Guillherme, the Tour Concierge, he was always so eager to assist us always with a great smile and we felt he went above and beyond with his service. "

"O quarto tinha cheiro de inseticida, barata morta no quarto, café da manhã não tinha quase nada de opção . "

"There was a huge coachorage in my bathroom and after I hardly killed that oneand couldn’t sleep I saw another one next day. I asked them to change my room and they said they can’t and they don’t have any room. After I insisted so hard they accepted and all of a suddeb there was another room. I know there are coachorages hidden behind bathroom doors wooden pieces, so if you get that kind of room where there is space they can hide you will most likely sleep with one and even see it and scream like I did. God they are huge!!!"