We were traveling from Virginia Beach to Wintergreen which is about a 4 hour drive. We had asked to check in early because we would be coming from some distance. Kim replied quickly and kindly to let us know that the condo would not be ready until check in because it needed to be cleaned. We understood and checked in at 4pm.
Upon our arrival we were excited to see that we had an amazing view, right off the black diamond slope, but the view was through very dirty windows. The windows were so dirty that you could write in the filth and clearly read it. Throughout our stay we noticed several things that were not quite right. I will start with the kitchen. The coffee pot was broken and did not have a lid which caused the coffee to overflow and make a huge mess. The salt and pepper shakers were empty, there was dirt in the utensil organizer, there were NO trash bags so we had to go buy some, there were maybe 5 paper towels left and only 2 extra rolls of toilet paper. Thank goodness we brought some of those things with us. With 6 adults what we were left with was not going to last for the weekend.
Moving on to the bedrooms; in one bedroom there was blood on the comforter and a pair of child's underwear on the bedroom lamp shade. There was a fair amount of dust and trash under the loft bed as well as a huge spider web that must have been there for a year, in the loft bedroom window.
When I contacted Kim about the issues she was very quick to apologize and make the situation right, she did refund the cleaning fee. However, I decided to look at Kim's Facebook and was appalled at the negative comments she made about the guests that rent this condo or other listing she manages. I notified her and told her it was unprofessional and she should have her Facebook private, which she has made now. Kim is also the owner of Sillas Cleaning Company, which surprised me due to the lack of cleanliness in the condo.
Kim made comments about how some renters claim to be government employees but can't figure out how to use a lock box or follow simple instructions. I was offended because I work for the state, my husband works for the county, my brother for the government and many of my other family members work for the government as well. I would never have rented this condo if I saw her Facebook and knew how she felt about her renters. Please request photos for the unacceptable things mentioned above
The pros of the condo:
location, fireplace, pets aloud