Charlton Holidays

Check in ( at a time in the afternoon when were the only people in reception ) took 13 minutes for a one night stay. I'm glad there wasn't a queue.

Great welcome - was upgraded to a superior room thanks to my Expedia membership, and also treated to a 20% discount voucher on food and drinks. The room itself was perfect, nice size, good shower room, and superlative quality sheets. Quiet, all perfect other than one lift being out of order but the hotel wasn’t busy. Location is great, only a 2mn walk vis a tunnel to the terminal. This was my 2nd stay and will happily do so again.

Room great, staff lovely.

Beaverbrook is beautiful. But service (despite plenty of staff) is simply too inconsistent/ poorly trained for the price. Examples include a waitress in the deli being harsh with our 4 year old for sitting in her knees to reach the table, being told to wait 2 minutes for our table but being forgotten for 20 minutes, a room which was much too hot (an resulted in an uncomfortable night) despite having asked for it to be turned down (and told that it had) and promises of things being sorted which weren’t. All left a slightly sour taste.

As usually, great stay at the Arida Maidstone. Best hotel breakfast ever, fish and chips was perfect too. 10/10 Arida.