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Reviews of Wallaceburg Inn

2.5 out of 5
Wallaceburg Inn
76 McNaughton Ave, Chatham-Kent, ON

Reviews

7.0

Good

Rating 10 - Excellent. 18 out of 73 reviews" "
Rating 8 - Good. 24 out of 73 reviews" "
Rating 6 - Okay. 16 out of 73 reviews" "
Rating 4 - Poor. 6 out of 73 reviews" "
Rating 2 - Terrible. 9 out of 73 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Robert

Liked: Staff & service
Disliked: Property conditions & facilities
Door lacks security lock and is loose. I needed a paper wedge in the door jam to keep the door from rattling. Air conditioner didn’t work.
Stayed 1 night in May 2024

2/10 Terrible

Sebastian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Karla

Stayed 1 night in Apr 2024

10/10 Excellent

Adam

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids and I loved it! Great staff, Great place to stay.
Stayed 1 night in Apr 2024
Response from Man on 14 Apr 2024
Hi, AdamThank you very much, see you soon again

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service
Evident the building is a little aged. No real complaints though. Would stay here again.
Stayed 3 nights in Mar 2024
Response from Man on 31 Mar 2024
Hi, RobertThank you very much

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Man on 28 Feb 2024
Hi, LoriThank you very much

10/10 Excellent

Kim

Stayed 1 night in Feb 2024
Response from Man on 26 Feb 2024
Hi, KimThank you very much, see you soon again

8/10 Good

Jean

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean and tidy. The room floors are laminate. Heat worked quickly and well. Shower was hot and good water pressure. Hallway floors are carpeted. Breakfast was basic and adequate. Coffee was hot. Juice was cold. Staff were very friendly and helpful.
Stayed 1 night in Jan 2024
Response from Man on 8 Jan 2024
Hi, JeanThank you very much, see you soon againManWallaceburg inn

6/10 Okay

Alex

Stayed 1 night in Nov 2023
Response from Man on 8 Jan 2024
Hi, AlexThanks

6/10 Okay

Ken

Nothing fancy. Nothing disturbing. Just an average place but pretty much all that's available for the town. I'd have no problem staying agaain.
Stayed 1 night in Oct 2023
Response from Man on 31 Oct 2023
Hi, KenThanks

10/10 Excellent

Rosa E Di

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Oct 2023
Response from Man on 27 Oct 2023
Hi, RosaThank you very much

4/10 Poor

Patricia

Disliked: Room comfort
Not worth the money paid for the room
It was just passable. Definitely could have been better
Stayed 2 nights in Sep 2023

10/10 Excellent

Irina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Man on 22 Sept 2023
Hi, IrinaThank you very much

10/10 Excellent

Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Had a comfortable experience staying the night at the Wallaceburg Inn
Stayed 1 night in Sep 2023
Response from Man on 18 Sept 2023
Thank you very much

6/10 Okay

Raymond

Decent stay. Pretty outdated but it did the job.
Stayed 1 night in Sep 2023
Response from Man on 18 Sept 2023
Hi, RaymondHotel is fully renovated recently, see you soon againThanks so much

8/10 Good

william

Liked: Cleanliness, staff & service, property conditions & facilities
A little bit more training for staff answering the phone would be my recommendation.
Stayed 1 night in Sep 2023
Response from Man on 17 Sept 2023
Hi, WilliamThank you very much

2/10 Terrible

Jennifer

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unpleasant, cant understand what they are saying, very rude! Stay away, do not recommend at all
Stayed 1 night in Sep 2023
Response from Man on 16 Sept 2023
Hi, JenniferYou booked the room through Expedia for 2 person, But when you check in you say 4 person, i told you have to pay for extra 2 person and you say only 2 person staying in room and another 2 person sleeping in car, But i see in camera another 2 person enter in your room from back door around before midnightThanks

10/10 Excellent

Melvin

Travelled with family
Liked: Amenities
It is quite site, safe, and have several dinning options.
Stayed 1 night in Sep 2023
Response from Man on 9 Sept 2023
Hi, MelvinThank you for staying with us and enjoing your stay, see you soon again

8/10 Good

kamil eymen

Liked: Cleanliness, staff & service
Not bad
Stayed 3 nights in Aug 2023
Response from Man on 5 Sept 2023
Hi, KamilThank very much

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy, quick nutritious breakfast and coffee, juice, yogurt to start the day.
Stayed 3 nights in Aug 2023
Response from Man on 26 Aug 2023
Hi, SandraThanks for stay in our hotel and good experience with us, See you soon again

8/10 Good

WILLIAM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CLOSE TO DINING, EASY WALK TO DOWNTOWN
Stayed 1 night in Aug 2023
Response from Man on 18 Aug 2023
Hi, William, Thank you very much, See you soon again

10/10 Excellent

Rosa E Di

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Night Sleep. Thank Wallaceburg Inn
Stayed 1 night in Aug 2023
Response from Man on 26 Aug 2023
Thank you very Much

8/10 Good

Marg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Man on 16 Aug 2023
Hi, MargThankyou very much

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Not planning on coming back.
The TV only worked on one channel. We found dirty towels in multiple places in our room. The bathroom was in need of new curtains on the shower and badly needed to be thoroughly cleaned all over. I mentioned the problems to the front desk and was told the cleaning crews were very over worked because there so busy. I didn't see more than 5 cars around the whole building. The place was not busy at all.
Stayed 1 night in Aug 2023

4/10 Poor

Poedams

Travelled with family
Disliked: Property conditions & facilities
Closed to Walmart. Shower curtain needs to be replaced. Bed sheets stain with blood.
Stayed 2 nights in Aug 2023
Response from Man on 8 Aug 2023
Hi,Sorry for your inconvience, If you tell us immediately then we can change the room for you, Thanks,

2/10 Terrible

brigitte

Stayed 1 night in Aug 2023
Response from Man on 7 Aug 2023
Hi, BrigitteSorry for your inconvience, you have to explain us about particular matter, Then we can Improve or notice the thing, our hotel was renovate in few year back.Thanks,

10/10 Excellent

RICK

Travelled with partner
Liked: Amenities
Close to eatery’s and shopping
Stayed 1 night in Aug 2023
Response from Man on 14 Aug 2023
Hi,RickThank you very much

6/10 Okay

Cathy

Stayed 2 nights in Jul 2023
Response from Man on 1 Aug 2023
Thank you very much

10/10 Excellent

Tyler

Stayed 2 nights in Jul 2023

2/10 Terrible

Linda

Travelled with partner
Disliked: Staff & service, property conditions & facilities
This has been the worst experiences ive ever had..the sheets and blanket had stains on them (use went and bought our own to use). The room was clean..staff was nice but they did nothing about the people screaming in the halls all night..got no sleep and had to listen to people yelling all night
Stayed 1 night in Jul 2023
Response from Man on 23 Jul 2023
Hi, LindaSorry for your inconvience, If you tell us about this matter, we can switch the room for you, We have a one sport team last night and we give them couple time warning. I talk to coach we not allow them next timeThanksMan, Wallaceburg inn

10/10 Excellent

Deepak

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 1 night in Jul 2023
Response from Man on 1 Aug 2023
Hi, DeepakThank you very much

8/10 Good

Daniel

Stayed 1 night in Jul 2023
Response from Man on 7 Aug 2023
Thank you very much,

6/10 Okay

Mark

Stayed 1 night in Jul 2023
Response from Man on 7 Aug 2023
Thank you very much,

8/10 Good

Sean

Business traveller, Travelled with partner
Everything worked and was clean. Strong A/C. Friendly staff.
Stayed 1 night in Jul 2023
Response from Man, Wallaceburg inn on 5 Jul 2023
Hi, SeanThanks for your good experience with us and enjoy your stay, see you soon againThanks again

8/10 Good

Debra

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This Inn was great resources for our trip to Walpole Island
Stayed 2 nights in Jun 2023
Response from Man on 6 Jun 2023
Hi, DebraThank you very much

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Nice.
Stayed 1 night in May 2023
Response from Man on 27 May 2023
Hi, ThomasThank you very much, see you soon again

6/10 Okay

joseph

Liked: Cleanliness, staff & service
The room was satisfactory. It seemed clean and the staff were friendly. TV remote didn't control volume. I had to operate this at the TV. There was no plug for the bathroom sink. Minor issues, though. Overall the room was fine.
Stayed 1 night in Apr 2023
Response from Man on 1 May 2023
Hi, Josephsorry for your inconvient, we will notice and make improvementThanks, Manwallaceburg Inn

8/10 Good

Dennis

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Very comfortable beds, nice staff. Hallways, stairs and lobby need attention. Hotels.com indicated this was a lakefront property, which it is not. Its an alright place. I'd stay again if I had to but, the smell in hallways and need for freshening up, even in the coffee served, would make me think twice. Seems its just an place without a lot of activity which would provide opportunity for more updating and making/keeping things fresh.
Stayed 2 nights in Apr 2023
Response from Man on 20 Apr 2023
Hi, DennisWe are very happy for your nice stay with us, see you soon againThanks,ManWallaceburg inn

4/10 Poor

George

Disliked: Cleanliness, amenities, property conditions & facilities
Not clean....
Stayed 1 night in Mar 2023
Response from Man on 6 Apr 2023
Hi, George sorry for your inconvience, you can tell us when you are inhouse, then we can take proper action, our trained house keeper do their best to keep customer happyThanks,Wallaceburg inn

10/10 Excellent

John, Palmerston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you need to stay in Wallaceburg, this is a great option. I will be a returning customer.
Response from Man on 28 Mar 2023
Hi, JohnThank you very much for your pleasant stay with us, see you soon againThanksManWallaceburg inn

4/10 Poor

Trevor

Stayed 1 night in Mar 2023
Response from Man on 24 Mar 2023
Hi, Treversorry for your inconvience, if you tell us about specific area then we can improve or focus on that side, we appriciate your feedbackThanksManwallaceburg inn

6/10 Okay

DIANNE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Livable place to stay ....no other options
Stayed 1 night in Feb 2023
Response from Man on 4 Mar 2023
Hi, DianneHope you have pleasant stay with us, see you soon againThanks,ManWallaceburg inn

8/10 Good

Rob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want a well priced ,clean no frills hotel to stay in,this one fits the bill
Response from Man on 9 Jan 2023
Hi,Thanks for staying in our hotel, Hope enjoy your stay, see you soon againThanks you very much

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Dec 2022
Response from Man on 4 Dec 2022
Hi, Thank you very much, see you soon again

8/10 Good

Pj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you. Very nice reception
Response from Man on 30 Nov 2022
Hi, PJthanks for very nice stay with us, hope enjoy your stay, we are happy to assist you again

6/10 Okay

Tiffany

Liked: Staff & service
Stayed 2 nights in Nov 2022
Response from Man on 13 Nov 2022
Hi, TiffanyThank you for staying in our hotel. I hope you enjoy the stay, see you soon again

10/10 Excellent

Donna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small town gem
The hotel is very clean and up to date. I had the king room. Everything was delightful. And there are good restaurants close by within walking distance.
Stayed 1 night in Sep 2022
Response from Man on 14 Sept 2022
Hi, DonnaThanks for your valuable review and very nice experience with us, we are happy to assist you againThanks,Manwallaceburg inn

8/10 Good

Jenn

Travelled with family
Liked: Staff & service, room comfort
Comfortable but not the cleanest
It was good overall though the room could have been a little cleaner. Saw cobwebs in a corner and the bathtub wasn't really clean either.
Stayed 2 nights in Sep 2022
Response from Man on 8 Sept 2022
Hi,Thanks for your valuable review, we do more attention to give you a best service Thanks again

6/10 Okay

Shanelle

Stayed 1 night in Aug 2022

8/10 Good

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2022