The hotel was not as expected when booked. There was no indication of the "no staff do it yourself " approach. The bed was far too soft and we did not sleep well, too close to the edge and we rolled off! The floor was dusty, dust clinging to our socks, the full length mirror was dirty, possibly polish not wiped off? The designer shower was completely impractical, full extended it was almost impossible to wash ones hair, a tall person would fail completely. I understand what you are seeking to achieve with the "eco" approach, it is not for everyone especially at the cost of comfort - better you inform customers in your brochure. It all smacks at putting a higher % profit first. Disappointed , Location was the only positive. We will not be booking again albeit we visit Cheltenham regularly. 4.5/10