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Reviews of St Parklane Airport Hotel Chennai

3 out of 5
St Parklane Airport Hotel Chennai
No.3/57, Veteran Lane, Cantonment Pallavaram, Chennai, Tamilnadu

Reviews

7.2

Good

Rating 10 - Excellent. 39 out of 118 reviews" "
Rating 8 - Good. 32 out of 118 reviews" "
Rating 6 - Okay. 20 out of 118 reviews" "
Rating 4 - Poor. 13 out of 118 reviews" "
Rating 2 - Terrible. 14 out of 118 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

Anita

Liked: Staff & service
It's an average hotel. Satisfactory for the price. There's a roach problem in the rooms. Fixtures are broken. Staff are helpful and food is pretty good.
Stayed 7 nights in Mar 2024

10/10 Excellent

Sunil, Atlanta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend for friend and wil stay again..
Stayed 1 night in Mar 2024

2/10 Terrible

sreenivas

Did not stay in the hotel as there was no hotel by name St Parklane Airport Hotel Chennai and no one knows any hotel by that name as we asked few people on those streets !
Stayed 1 night in Mar 2024

4/10 Poor

Ellen

Liked: Staff & service
Disliked: Property conditions & facilities
I needed an airport hotel and booked the closest one possible. I requested the airport shuttle via the number on the hotel's website but didn't receive a response. The airport provided a return shuttle to the airport the next day.
Stayed 1 night in Feb 2024

6/10 Okay

Abinavam

Disliked: Cleanliness
Very mediocre facility
Stayed 1 night in Feb 2024

8/10 Good

Manoj, Bradford

Liked: Cleanliness, staff & service, property conditions & facilities
Nice pleasant staff, welcoming and helpful.
Stayed 1 night in Jan 2024

4/10 Poor

Srikanth

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
My stay at this hotel was extremely disappointing. The reception area and the floors are very nice but the rooms are very shabby and not well maintained. First, we got a room that did not lock from outside. Even after 3 hours, we didn't have a room that would work. The bathrooms had mold in them. No toilet papers. The AC in the restaurant was not working. The room floors had large gaps, the bed backing was taped up on torn areas, etc. Overall, this hotel does not deserve the 3 star rating and needs much improvement.
Stayed 1 night in Dec 2023

8/10 Good

Steven

Liked: Cleanliness
4star India put 2 star europa WiFi no good reception desk help book taxi 300 rp to airport metro got taxi to Chennai cricket ground 600 rp. Seam to over book room had to wait 90mins for room.
Stayed 6 nights in Dec 2023

2/10 Terrible

Manish

Disliked: Cleanliness, property conditions & facilities
3rd class of hotel
Stayed 1 night in Dec 2023

6/10 Okay

Mohima

Liked: Staff & service
Disliked: Cleanliness
Good transfer
Great pick up and drop off from airport. Room and cleanliness not the best.
Stayed 1 night in Nov 2023

2/10 Terrible

Praveesh

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I stayed at the hotel for night and it was instant regret. My check in was at 12 at noon and my rooms weren’t even ready at 150pm after long flight not trying to deal with it so I let that go. Get into the room the place has water damage on the baseboards, very dingy room the list goes on. I wouldn’t recommend staying there if I was youkmmm looking it The reviews are not accurate at all !!
Stayed 1 night in Oct 2023

8/10 Good

Swaminathan

Business traveller
Liked: Cleanliness, staff & service, amenities
Overall it was a decent stay. Food was good. Air conditioning worked very well and so was the hot water in bathroom. Wireless worked well. The room given to me did not have a window with lighting so it felt claustrophobic. The elevator did not work so had to use the stairs. The furniture were a little run down. Overall, It’s a decent place to stay.
Stayed 1 night in Sep 2023

6/10 Okay

Elizabeth

Business traveller
The rooms were dirty and falling apart. I did receive an upgrade to a bigger room. But it was falling apart at the walls. My colleague had a smaller room. But it was keep up better. Overall fine place to stay for the night and get to airport quickly in the morning.
Stayed 1 night in Sep 2023

8/10 Good

vijay kumar

its good for short stay like one night stay since its close to airport.
Stayed 1 night in Sep 2023

6/10 Okay

Ganapathy

Stayed 1 night in Aug 2023

8/10 Good

VALLABH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet place and pleasant stay, polite staff .

6/10 Okay

Ramiah

Travelled with family
Liked: Staff & service
Not worth the money that was spent for a night. Hotel premises and room could have been more pretty for the price and a 3 star hotel.
Stayed 1 night in Jul 2023

4/10 Poor

Manju

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Very dirty place
Stayed 1 night in May 2023
Response from MR.KALAIVANAN on 3 Jun 2023
Dear guest, thank you very much for choosing to stay with us and sharing your feedback. Please accept my sincere apologies for the experience you had during your stay with us. We are looking into the matter. Your valuable feedback will guide us in the right direction to be able to provide a truly delightful experience to our guests. I am disappointed that we fell short this time, but i hope you will give us further opportunities to serve you better

4/10 Poor

Mercy, Westland

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Vijay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

6/10 Okay

Divya

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
One downside, there was some kind of generate next to my room. When it started up it sounded like a tractor.
Stayed 1 night in Feb 2023

10/10 Excellent

FAROUK EBRAHIM

Stayed 1 night in Feb 2023
Response from MR.KALAIVANAN on 17 Feb 2023
Dear guest, thank you very much for choosing to stay with us. We appreciate the valuable feedback you have shared about various aspects of your stay. It is our top priority to provide a delightful experience to our guests. We really enjoyed hosting you. We look forward to hosting you again. Best wishes

6/10 Okay

Dr. Ali

Liked: Cleanliness

4/10 Poor

Pritesh

Stayed 1 night in Nov 2022
Response from MR.KALAIVANAN on 11 Dec 2022
Dear guest, thank you very much for choosing to stay with us and sharing your feedback. Please accept my sincere apologies for the experience you had during your stay with us. We are looking into the matter. Your valuable feedback will guide us in the right direction to be able to provide a truly delightful experience to our guests. I am disappointed that we fell short this time, but i hope you will give us further opportunities to serve you better

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was good. Good service very slow.
Hotel stay is good. But nothing nearby to get anything. Across the road side un clean road.
Stayed 1 night in Nov 2022
Response from MR.KALAIVANAN on 16 Nov 2022
Dear guest, thank you very much for choosing to stay with us and sharing your feedback. Please accept my sincere apologies for the experience you had during your stay with us. We are looking into the matter. Your valuable feedback will guide us in the right direction to be able to provide a truly delightful experience to our guests. I am disappointed that we fell short this time, but i hope you will give us further opportunities to serve you better.

2/10 Terrible

Arun

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Terrible customer service and area surrounding the property. Not at all safe
Stayed 1 night in Oct 2022
Response from MR.KALAIVANAN on 1 Nov 2022
Dear guest, thank you very much for choosing to stay with us and sharing your feedback. Please accept my sincere apologies for the experience you had during your stay with us. We are looking into the matter. Your valuable feedback will guide us in the right direction to be able to provide a truly delightful experience to our guests. I am disappointed that we fell short this time, but i hope you will give us further opportunities to serve you better.

10/10 Excellent

Tranquilino

Stayed 1 night in Oct 2022
Response from MANAGER on 11 Oct 2022
Vanakkam! greetings from cross-way parklane hotel! it was a pleasure having you stay at “crossway parklane” recently. I do hope your stay was comfortable and our services were up to the expected standards. We at “crossway parklane” are privileged with and appreciate your support. Your feedback is extremely valuable to us, as we strive to improve with each and every guest experience. Our goal is to provide a consistently exemplary product and service. Guest delight is our motto and we always travel that extra mile to ensure our guest are happy and comfortable with us. We do look forward to the opportunity of hosting you again at cross-way parklane.

10/10 Excellent

Vanniarajan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy and very near to airport. They also offer airport pickup and drop
Stayed 1 night in Sep 2022
Response from Kalairajan on 30 Sept 2022
Vanakkam! greetings from cross-way parklane hotel! it was a pleasure having you stay at “crossway parklane” recently. I do hope your stay was comfortable and our services were up to the expected standards. We at “crossway parklane” are privileged with and appreciate your support. Your feedback is extremely valuable to us, as we strive to improve with each and every guest experience. Our goal is to provide a consistently exemplary product and service. Guest delight is our motto and we always travel that extra mile to ensure our guest are happy and comfortable with us. We do look forward to the opportunity of hosting you again at cross-way parklane.

10/10 Excellent

Santosh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

4/10 Poor

Raghuram

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst cleaning and maintenance. Restaurant food quality and cleanliness is poor. Price is just for location.
Stayed 2 nights in Jul 2022
Response from MANAGER on 3 Aug 2022
Dear guest, thank you very much for choosing to stay with us and sharing your feedback. Please accept my sincere apologies for the experience you had during your stay with us. We are looking into the matter. Your valuable feedback will guide us in the right direction to be able to provide a truly delightful experience to our guests. I am disappointed that we fell short this time, but i hope you will give us further opportunities to serve you better

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Close to Airport and Value
Good value stay. Basic facilities. Breakfast is included and pick and drop to Airport.
Stayed 1 night in Jul 2022
Response from MANAGER on 18 Jul 2022
Dear guest, thank you very much for choosing to stay with us. We appreciate the valuable feedback you have shared about various aspects of your stay. It is our top priority to provide a delightful experience to our guests. We really enjoyed hosting you. We look forward to hosting you again. Best wishes

2/10 Terrible

Ramesh

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't go there
Rotten experience! The only good thing about this place is knowing that we'll be checking out!
Stayed 2 nights in Jul 2022
Response from MANAGER on 18 Jul 2022
Dear guest, thank you very much for choosing to stay with us and sharing your feedback. Please accept my sincere apologies for the experience you had during your stay with us. We are looking into the matter. Your valuable feedback will guide us in the right direction to be able to provide a truly delightful experience to our guests. I am disappointed that we fell short this time, but i hope you will give us further opportunities to serve you better.

2/10 Terrible

Santosh, THE WOODLANDS

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It very bad place to stay
Stayed 2 nights in Jul 2022
Response from MANAGER on 14 Jul 2022
Dear guest, thank you very much for choosing to stay with us and sharing your feedback. Please accept my sincere apologies for the experience you had during your stay with us. We are looking into the matter. Your valuable feedback will guide us in the right direction to be able to provide a truly delightful experience to our guests. I am disappointed that we fell short this time, but i hope you will give us further opportunities to serve you better.

4/10 Poor

Robert

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jun 2022
Response from MANAGER on 8 Jul 2022
Dear guest, thank you very much for choosing to stay with us and sharing your feedback. Please accept my sincere apologies for the experience you had during your stay with us. We are looking into the matter. Your valuable feedback will guide us in the right direction to be able to provide a truly delightful experience to our guests. I am disappointed that we fell short this time, but i hope you will give us further opportunities to serve you better.

4/10 Poor

THIRUPPATHISAMY

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
- couldnt turn off lights in room, poor wiring . Staff wasnt able to fix either
Stayed 1 night in May 2022
Response from MANAGER on 8 Jul 2022
Dear guest, thank you very much for choosing to stay with us and sharing your feedback. Please accept my sincere apologies for the experience you had during your stay with us. We are looking into the matter. Your valuable feedback will guide us in the right direction to be able to provide a truly delightful experience to our guests. I am disappointed that we fell short this time, but i hope you will give us further opportunities to serve you better.

8/10 Good

venkata ramesh

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Better staff behavior would be helpful, break fast quality can be better. Overall not a bad experience.
Stayed 1 night in May 2022
Response from MANAGER on 8 Jul 2022
Dear guest, thank you very much for choosing to stay with us and sharing your feedback. Please accept my sincere apologies for the experience you had during your stay with us. We are looking into the matter. Your valuable feedback will guide us in the right direction to be able to provide a truly delightful experience to our guests. I am disappointed that we fell short this time, but i hope you will give us further opportunities to serve you better.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
For the ratings we saw , we expected lot more. Nohot water, no towels etc.,
Stayed 1 night in Apr 2022
Response from MANAGER on 8 Jul 2022
Dear guest, thank you very much for choosing to stay with us and sharing your feedback. Please accept my sincere apologies for the experience you had during your stay with us. We are looking into the matter. Your valuable feedback will guide us in the right direction to be able to provide a truly delightful experience to our guests. I am disappointed that we fell short this time, but i hope you will give us further opportunities to serve you better.

10/10 Excellent

Immanuel Leuvalen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

2/10 Terrible

v

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst experience ever
Stayed 2 nights in Mar 2022
Response from MANAGER on 17 Apr 2022
Dear guest, thank you very much for choosing to stay with us and sharing your feedback. Please accept my sincere apologies for the experience you had during your stay with us. We are looking into the matter. Your valuable feedback will guide us in the right direction to be able to provide a truly delightful experience to our guests. I am disappointed that we fell short this time, but i hope you will give us further opportunities to serve you better.

10/10 Excellent

BabuBalaji

Stayed 1 night in Dec 2021

4/10 Poor

Sumant

Stayed 1 night in Dec 2021

8/10 Good

SHAMBHUPRASAD

Liked: Staff & service
Stayed 1 night in Nov 2021

8/10 Good

Chidambaram

Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great rate, great breakfast. Room was excellent, staff friendly and helpful, free shuttle service a bonus. We've stayed there many times and are never disappointed.
Stayed 1 night in Mar 2020

8/10 Good

SeethaTMR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent place close to airport. Just stayed for a night and they provided transport to airport in the early morning. Would recommend.
Stayed 1 night in Jan 2020

2/10 Terrible

KayG

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing unique about the property. Horrible maintenance. No hot water. Bathroom was stinking. Breakfast not good as mentioned in the previous reviewers. The cost of the stay was expensive. Not worth staying there at all. The hotel doesn’t care about the customers. Wouldn’t recommend this hotel to anyone.
Stayed 1 night in Feb 2020

10/10 Excellent

ARIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel for over night stay , at a close distance from chennai airport. Staff are very friendly. Rooms are clean and provides all amenities for a good night stay.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The bathroom was clean the room could have been better. The breakfast hours could have been started at least at 630 or the management could have given breakfast as take out
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Ok for the price.
The bathroom had a drain problem.
Stayed 1 night in Jan 2020