Cheptainville Hotels

"Clean "

"The staff were really friendly and accomodating to our two toddlers. The hotel and room was clean, modern and well equipped with great transport links nearby."

"I would not recommend this hotel. We booked a superior room with a balcony for our long weekend stay. Unfortunately it was a room close to the elevator (room 610) and the sound of the elevator kept me awake. Also there was a problem with the elevator so the doors were opening and closing a lot. When it was midnight I asked the man in the reception if they had any other room available that was away from the elevator because I could not sleep with all the noise from the elevator. He fixed a new room (304), and by that time I was too tired and it was not the same noise from the elevator. In the morning I woke up at 6am from a lot of noise from the street, and also I noticed there was no mini bar or balcony in that room. I went down to the reception and talked with the girl named Tina in the reception. She was rude and said it was my fault because I wanted to change the room so we got downgraded and now the hotel was full. I asked to at least get the money back for the upgrade and she got annoyed, and told me to send the manager a mail. I have never experienced guest service like this and I have myself worked in a 4-star reception over 6 years. This was a very disappointing stay…"

"The only issue is there was never enough staff at check-in dedk"

"The staff were friendly and helpful. Nice easy check in. The room was clean but very basic, with nowhere to store clothes and no bedside tables. The beds were small and not the most comfortable. It didn't bother us but there was no mention the room overlooks a large cemetery."

"A very average experience. Close to the expo centre which was the main selling point. The room was super basic (not even a kettle/tea/coffee) and the staff looked as if they didn’t want to be there. Was okay for two nights but probably will try a different hotel if I’m in the area again "

"The place smelled like cigarette smoke, although it was a non-smoking room. It smelled very strong of cigarette smoke."

"A very comfortable stay. Quiet and clean, very good breakfast. Fantastic value for money given the prices in Paris. Not in the most convenient location, but the public transport is really excellent."

"The property was lovely… the staff was both professional and friendly. Very clean rooms and comfortable beds "