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"I had an excellent stay at HOTEL MYSTAYS Fuji Onsen and would like to especially thank Ms. Sakahara, the front desk receptionist. She went above and beyond to help me recover a suitcase I accidentally left on the bus from Shinjuku. She was warm, professional, calm, and proactive, immediately contacting the bus company and station to assist me. Her excellent communication skills and genuine care turned a stressful situation into a positive experience. She is truly an outstanding employee and a great representative of the hotel. Combined with the comfortable rooms, relaxing onsen, and overall high quality of service, I would confidently give this hotel five stars and highly recommend it."

"Great stay , plus the free breakfast and free shuttle bus to the station. Will definitely come back again. Staff are very polite and helpful. "

"Great location close to Omicho market. Room was clean and spacious, beds comfortable, Japanese bed robes, fancy toilet, separate shower, good hot water pressure. Hallways were strangely quite dark. We were offered a welcome drink which was appreciated. There is also a free coffee machine in the lobby. Staff were polite and provided loan umbrellas when it was snowing outside. The buffet breakfast was really nice with tasty food and occasional changes to the offering. The breakfast coffee wasn't to my liking however so I used the free machine instead"

"Great location , free parking , excellent staffs ! Dinner was also excellent! Wish the happy hour location is at the lounge not at the family pool area ! "

"Excellent, convenient hotel in Nagoya!"

"Eveeything was great! Bathtub, the layout, the bed and location. Just excellent."

"👍"

"Super clean room, spacious, and the full size kitchen was a bonus!"

"Just had a back to back stay at a “5 stars” hotel in Shanghai and had to come back to praise about TOKYU Hotel. The service is great, and "