Higuey Hotel Guide - Church of Saint Dionysius Sanctuary of Our Lady of Altagracia hotels in Higuey, Dominican Republic.

"Staff were either really amazing or really rude. Housekeeping will knock but walk right in without giving an opportunity to answer. Property is clean. "

"Do not understand why this property has 5 stars. Although the pools and outdoor amenities are nice, the hotel rooms are insanely outdated and not well kept. Our room had a very strong smell of mold, so much so that we left the next day instead of staying for our initially planned 5 days. The bathroom was also old, shower was dirty , and toilet would run for hours and not flush. Also, food was awful in every venue we tried. "

"The resort and rooms were cockroach infested. They upgraded us to a family suite and it was just worst, we entered our room after the late night magic show to roaches running from the light. They were on the floors and walls. The rooms were filled of mold, even the pillow had mold. The bathroom fixtures are over caulked with mold and hair in the tub and sink. The pullout coach had debris on it. We left the hotel after the first night and would have left sooner if we felt secure leaving at 2am after staff was not helpful. The hotel staff was lagged in their response and had nothing to clean except a broom ( to pick up the roaches we killed). We were also on the first floor and it rained so we also had centipedes. The rooms smelled like a wet mop, and had peeling paint. Highly recommend reconsidering staying here. We moved to another hotel. They didn't refund anything after showing proof of the events and was fully aware having me at their desk til 1 am, they were not helpful. "

"Staff and service were excellent. "

"Everything was good"

"Yes "

"Great staff. Pleasant staff, good amenities, nice rooms."

"Mosquitoes was an issue with our stay. Be careful with what looks to be a hotel customer service desk which unfortunately is a time share type product desk. It is disappointing when one wants to get away for a vacation to relax and instead finds pushy people trying to sell you an unlimited membership from $50k upwards on the spot. Even more disappointing was that Hyatt is behind this operation which will make me think twice before reserving this brand again. Otherwise the hotel staff were very pleasant. "

"Great family resort. "