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Reviews of Residence Inn by Marriott Cincinnati Midtown/Rookwood

3 out of 5
Residence Inn by Marriott Cincinnati Midtown/Rookwood
3815 Edwards Road, Cincinnati, OH

Reviews

9.2

Wonderful

Rating 10 - Excellent. 148 out of 206 reviews" "
Rating 8 - Good. 43 out of 206 reviews" "
Rating 6 - Okay. 6 out of 206 reviews" "
Rating 4 - Poor. 4 out of 206 reviews" "
Rating 2 - Terrible. 5 out of 206 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Chris

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast.
Stayed 2 nights in May 2024

8/10 Good

Daniel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean convenient if you are visiting Xavier. I do not know what else would bring you here. The restaurants and shopping within walking distance are numerous. The surrounding neighborhood beyond the shopping and food seems sketchy
Stayed 1 night in May 2024

10/10 Excellent

Jimmie

Travelled with family
The property was very nice and good for what I needed
Stayed 2 nights in Apr 2024

10/10 Excellent

Viren

Liked: Cleanliness, staff & service, property conditions & facilities
Great service, clean
Stayed 1 night in Mar 2024

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time staying at a Residence Inn and I was impressed. The entire facility was very clean and we liked the set up with having 2 separate rooms. The living area was very spacious. The breakfast was enjoyable and had a lot of variety. We also used the pool a couple of times, which the kids enjoyed. There were a lot of restaurants and shopping within walking distance.
Stayed 3 nights in Mar 2024

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was quiet, comfortable, clean and location was perfect. Walking to shopping and dining.
Stayed 1 night in Mar 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Pam

Stayed 2 nights in Feb 2024

4/10 Poor

Eric

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
After driving 11 hours in a snow storm, for a trip that normally takes about 8, when trying to check in I was told by the employee they were locked out of the system. I could not believe I was asked to follow the employee to the adjacent hotel to try that system. That did not work, so we proceeded to the original property where I had to fill out a sheet of paper and more on my credit card as a room holder. This seems like a really “poor” backup. These employees may have been following company policy, but this policy seems very cumbersome to the customer. My Daughter and I come to Cincinnati at least twice a year and normally choose to stay at the corresponding Hotel. This trip was frustrating, speaking conservatively. I understand circumstances, however, I would hope the next trip, if I do decide to give this place a second chance, I hope we have more favorable results.
Stayed 1 night in Jan 2024

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Holly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice / very quiet.
Stayed 1 night in Dec 2023

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Veronica

Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Gary

Travelled with partner
Pleasant staff. Located near where we wanted to be.
Stayed 1 night in Nov 2023

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was amazing, clean, staff was nice, complimentary breakfast was good.
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely nice room, valet was very friendly and recommended great restaurant nearby. Would definitely stay there again
Stayed 1 night in Oct 2023

10/10 Excellent

Nora

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in a nice and convenient area of town, around many restaurant options. The staff are all great except one specific receptionist who was not very friendly.
Stayed 4 nights in Oct 2023

8/10 Good

ELLEN

Liked: Cleanliness, staff & service, property conditions & facilities
I did not like that the self-parking required walking across the street and up 2floor. during day not problem but at night felt a little unsafe...
Stayed 3 nights in Sep 2023

2/10 Terrible

Kristina

Stayed 1 night in Aug 2023

10/10 Excellent

Jill

Travelled with family
Liked: Property conditions & facilities
Staff helpful and friendly.. very clean and very good breakfast…
Stayed 3 nights in Aug 2023

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay. No complaints.
Stayed 1 night in Aug 2023

10/10 Excellent

Katherine

Stayed 5 nights in Jul 2023

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night with our three teenage boys. Plenty of space!! Nice kitchenette...we did not use as our stay was short but it was nice! Several restaurants nearby within walking distance. Breakfast at the hotel was good. Lots of options. Well stocked and clean. Would return for sure.
Stayed 1 night in Aug 2023

8/10 Good

Sherry

Stayed 3 nights in Jul 2023

8/10 Good

Jane

Liked: Cleanliness, staff & service
nice- a couple of burned out bulbs
Stayed 5 nights in Jul 2023

10/10 Excellent

Samantha

Stayed 1 night in Aug 2023

10/10 Excellent

Brenda, Massillon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property….shopping and food right around the corner. The only thing I would suggest, is the food truck that weekend did not have food..only drinks. Many people would have bought food had they had it. May want to re-think making sure food truck has food . Otherwise, great property!
Stayed 2 nights in Jun 2023

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Stephanie

Stayed 1 night in Jul 2023

10/10 Excellent

Carol, Simpsonville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Carol, Simpsonville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Tons of Options Around
Great new property. Kind of busy are but in walking distance of retail and restaurants.
Stayed 2 nights in Jul 2023

8/10 Good

Jeri

Stayed 1 night in Jun 2023

10/10 Excellent

Mario

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

CATHERINE, RALEIGH

Stayed 1 night in Jun 2023

8/10 Good

Elizabeth, Bothell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

8/10 Good

Daliah

Stayed 1 night in Jun 2023

8/10 Good

Tiera

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jun 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Jun 2023

10/10 Excellent

Drina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Hollace, Fort Wayne

Stayed 1 night in May 2023

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couples stay
Great stay. Comfy bed, quiet rooms. Breakfast was a bit chaotic and basic, but good enough for a quick bite.
Stayed 1 night in May 2023

10/10 Excellent

Jared

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very cozy and clean. Staff was very helpful and polite.
Stayed 1 night in Apr 2023

10/10 Excellent

Elizabeth, Bothell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t checkin until midnight, no issues and easy parking. Nice rooms. We were visiting Xavier and was close by. Will stay again.
Stayed 1 night in Apr 2023

10/10 Excellent

Joyce

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was great with many restaurants within walking distance. Room was large and very comfortable
Stayed 5 nights in Apr 2023

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely
Stayed 1 night in Apr 2023

10/10 Excellent

linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice hotel. Everyone is very friendly and professional. The room was very nice. The bed was uncomfortable and hard though.
Stayed 1 night in Apr 2023

2/10 Terrible

Brian

Travelled with family
Disliked: Staff & service
False advertising on site-failed to provide crib
I booked a trip for my family here because their website said they could provide a crib/pack and play for our infant. I put this request in writing when we booked it. When we got there, no crib was in the room. I called the front desk and they said they would contact house keeping to set it up. Hours passed..still no crib. I called back again and the front desk person said “sorry, we cannot accommodate a crib for you at this time.” I wouldn’t have stayed here if I had known they couldn’t follow through with expectations set by their website. Now, we’re stuck with a 1 year old with no crib in the hotel. I had to run to target and purchase a $90 pack and play for the night. Also, the room had an unpleasant smell. The hotel did not offer to comp me for my pack and play purchase. Will not be staying here in the future.
Stayed 1 night in Mar 2023