Cineworld Stoke-on-Trent

This place needs banning for life from Hotel.com, this is a scam. Ruined a my birthday trip.

Was very disappointed with this hotel. The majority of staff are very young and clearly have no idea of customer service, although the reception staff were very good. We decided to have breakfast and having paid £33.00 for the privilege, I would have thought there would have been plenty of choice. They had no fried or scrambled eggs and when I asked for some I was told by the scruffiest person I had ever met working in a restaurant that service was nearly over, (it was only 9:30) so there may not be any more eggs. There was eggs and it was more of a case that he wanted to stand around and chat with the other youngsters in the restaurant. If you do stay here, avoid the breakfast, it’s very poor value. The room depressing and had an unpleasant smell.