Skip to main content

Best Western Stoke on Trent City Centre Hotel

3.0 star property
Warm up by our inviting fireplace while you plan your day out to Victoria Hall or Waterworld. Refresh yourself at our indoor pool after exploring local attractions.

Choose dates to view prices

In the heart of Stoke on Trent, Best Western Stoke on Trent City Centre Hotel offers a welcoming atmosphere with a cozy fireplace in the lobby and comfortable health club. Relax by the indoor pool or unwind in the sauna and steam room, then grab a bite at the coffee shop/cafe or enjoy coffee/tea in the lobby.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Free Wi-Fi
  • Restaurant
  • Gym

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Executive Room, 2 Single Beds, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Executive Room, 2 Single Beds, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Single Bed, Non Smoking

Standard Room, 1 Single Bed, Non Smoking

Standard Room, 1 Single Bed, Non Smoking

7.2 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Executive Room, 1 Double Bed, Non Smoking

Executive Room, 1 Double Bed, Non Smoking

Executive Room, 1 Double Bed, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Family Room, Multiple Beds, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Superior Suite, 1 Double Bed, Non Smoking

Superior Suite, 1 Double Bed, Non Smoking

Superior Suite, 1 Double Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed with Sofa bed, Non Smoking (with Sofabed)

Family Room, 1 Double Bed with Sofa bed, Non Smoking (with Sofabed)

Family Room, 1 Double Bed with Sofa bed, Non Smoking (with Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Executive Room, 1 Double Bed with Sofa bed, Non Smoking (with Sofabed)

Executive Room, 1 Double Bed with Sofa bed, Non Smoking (with Sofabed)

Executive Room, 1 Double Bed with Sofa bed, Non Smoking (with Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Double Bed, Non Smoking

Suite, 1 Double Bed, Non Smoking

Suite, 1 Double Bed, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Located in Stoke-on-Trent, Best Western Stoke on Trent City Centre Hotel is in the city centre and near a train station. Regent Theatre and Victoria Hall are cultural highlights, and some of the area's popular attractions include Waterworld and Trentham Monkey Forest. Don't miss out on a visit to Alton Towers. Visit our Stoke-on-Trent travel guide
Map
66 Trinity Street Hanley, Stoke-on-Trent, England, ST1 5NB

What's nearby

  • The Potteries Museum and Art Gallery
    The Potteries Museum and Art Gallery
    5 min walk - 0.4 km
  • Regent Theatre
    3 min walk - 0.3 km
  • Victoria Hall
    6 min walk - 0.6 km
  • Waterworld
    19 min walk - 1.7 km
  • Staffordshire University
    4 min drive - 2.0 km

Getting around

  • Longport Station
    5 min drive
  • Manchester Airport (MAN)
    40 min drive

Restaurants

  • Unicorn Inn
    3 min walk
  • BottleCraft
    3 min walk
  • The Slamwich Club
    3 min walk
  • Pink
    4 min walk
  • Potteries Pantry
    4 min walk

About this property

Best Western Stoke on Trent City Centre Hotel

Hotel near Regent Theatre
Located close to Victoria Hall and Waterworld, Best Western Stoke on Trent City Centre Hotel provides a coffee shop/cafe, dry cleaning/laundry services and a fireplace in reception. For some rest and relaxation, visit the sauna or the steam room. Free in-room WiFi is available to all guests, along with a bar and a health club.
Other perks include:
  • An indoor pool
  • Buffet breakfast (surcharge), self-parking (surcharge) and express check-out
  • Multilingual staff, free newspapers and coffee/tea in reception
  • Wedding services, luggage storage and a 24-hour front desk
Room features
All 135 rooms offer amenities such as free WiFi.
Extra conveniences in all rooms include:
  • Bathrooms with shower/bath combinations and free toiletries
  • Plasma TVs with premium channels
  • Coffee/tea makers, daily housekeeping and desks

Similar properties

Exterior
Holiday Inn Express Stoke On Trent by IHG
Stoke-on-Trent
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
8.4 out of 10, Very good, 1,004 reviews
The price is €66
includes taxes & fees
7 Jun - 8 Jun
Holiday Inn Express Stoke On Trent by IHG
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (GBP 7.50 per day)
  • RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: GBP 14.50 for adults and GBP 7 for children
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • Bennett s Bar
  • Restaurant 66

Things to do

  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 9 meeting rooms
  • Business centre
  • Conference centre (7,610 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 5 floors
  • Built in 1900
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Plasma TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 15.0 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: GBP 50.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately GBP 14.50 for adults and from GBP 7.00 for children
  • Self-parking fee: GBP 7.50 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 15.0 per night
  • Facilities fee: GBP 6.50 per person, per day and includes use of: sauna; hot tub; swimming pool; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a debit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

This property does not have any lifts
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Best Western Stoke on Trent City Centre Hotel have a pool?

Yes, this property has an indoor pool.

Is Best Western Stoke on Trent City Centre Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Best Western Stoke on Trent City Centre Hotel?

Self-parking is available for GBP 7.50 per day.

What time is check-in at Best Western Stoke on Trent City Centre Hotel?

Check-in start time: 3:00 PM; check-in end time: 11:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Best Western Stoke on Trent City Centre Hotel?

Checkout is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Best Western Stoke on Trent City Centre Hotel located?

Located in the heart of Stoke-on-Trent, this hotel is within a 5-minute walk of Regent Theatre and Victoria Hall. Waterworld and Staffordshire University are also within 1 mi (2 km). Stoke-On-Trent Station is 27 minutes by foot.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Best Western Stoke on Trent City Centre Hotel Reviews

7.0

Good

7.6

Cleanliness

7.2

Location

7.8

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 218 out of 1000 reviews
Rating 8 - Good. 352 out of 1000 reviews
Rating 6 - Okay. 230 out of 1000 reviews
Rating 4 - Poor. 108 out of 1000 reviews
Rating 2 - Terrible. 92 out of 1000 reviews

Reviews

Verified

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel.

Great stay, friendly staff, pool was excellent.
Stayed 2 nights in May 2022
Verified

8/10 Good

Marius

Liked: Cleanliness, staff & service, room comfort
A good short stay
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

Jess

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place

Room comfortable, friendly staff, excellent breakfast
Stayed 1 night in Sep 2022
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and clean.the lady on reception was polite and overall it was a nice stay.
Stayed 1 night in May 2022
Verified

10/10 Excellent

Niels

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent classic hotel

The hotel appears a bit old fashioned, but it has its charm. Centrally located, cozy bar and good breakfast.
Stayed 1 night in May 2022
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was fine for a couple of night stay
Stayed 2 nights in Oct 2022
Verified

8/10 Good

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable Motel

Central location to allow easy access to town centre
Stayed 1 night in Aug 2022
Verified

10/10 Excellent

jez

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel parking is an additional 7.50 Staff all very friendly
Stayed 1 night in Jun 2022
Verified

10/10 Excellent

martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Hotel is lovely clean bright well maintained, no issues no concerns at all.we stayed in a superior suite , very nice big comfy bed we will be back
Stayed 1 night in Jun 2022
Verified

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Alton towers trip

Clean and spacious rooms with comfy bed and good breakfast selection
Stayed 2 nights in Oct 2021
Verified

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An old fashioned hotel, refreshing change from homogeneous chains we usually stay in
Stayed 1 night in May 2022
Verified

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff where helpful, excellent housekeeper who was friendly and very helpful. Room was clean and decor was lovely
Stayed 5 nights in May 2022
Verified

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good night stay at Best Western Stoke on Trent

Stay was good, hotel was really clean and tidy and staff were great. only request would be for more pillows in the room.
Stayed 1 night in Oct 2021
Verified

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good, comfy hotel

Stayed here many times now. Good, comfy rooms bathrooms could do with updating. The parking should be free seeing as it's next to the hotel. The swimming pool is really good and the breakfast was very very good.
Stayed 1 night in Sep 2022
Verified

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for Alton Towers. Town centre a bit sad. Staff really helpful and friendly
Stayed 1 night in Jun 2022
Verified

6/10 Okay

joseph

Liked: Staff & service
The property is fine for the price paid. Staff are pleasant and helpful.
Stayed 1 night in Oct 2022
Verified

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Jh

Very nice stay , very clean and friendly service .
Stayed 1 night in Nov 2021
Verified

2/10 Terrible

Ashley

Disliked: Cleanliness, amenities, property conditions & facilities
Hotel in desperate need of restoration.
Stayed 4 nights in Jul 2022
Verified

8/10 Good

Kristopher

Liked: Staff & service, room comfort

Get what you pay for

Was an ok hotel but fair for the money. I would happily stay again.
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an ok stay. Rooms basic but comfortable. Quite noisy through the night until 4 a.m with people coming in and shouting but other than this no problems.
Stayed 1 night in Feb 2022
Verified

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, room comfort

Comfortable Stay - everything you need

Ideal for the concert we were attending, obviously this has been a grand hotel in its time and could do with some TLC and money being lavished on it but our room was bright, modern and the bed linen/towels were clean & the bed very comfortable. Great nights sleep. Friendly, welcoming staff.
Stayed 1 night in Jun 2022
Verified

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One Night Stay

I've visited Stoke on a number of occasions but this has been the best hotel I stayed in. it's nice and central, the rooms are good and the breakfast very tasty. The staff are very good - especially Shawney the receptionist, who was wonderful in sorting out a few niggles. I'll happily go back.
Stayed 1 night in Feb 2022
Verified

6/10 Okay

Verified traveller

1 night stay. Basic, but clean enough. Bit noisy due to location
Stayed 1 night in Aug 2022
Verified

2/10 Terrible

Alan

Disliked: Cleanliness, staff & service, property conditions & facilities
If car park and swimming was included in the price I would give this hotel a better rating. Hotel experience was enjoyable.Felt it was overpriced.
Stayed 1 night in Apr 2022
Verified

6/10 Okay

Alan

Liked: Cleanliness, staff & service

Best western Hanley

The hotel quite frankly is a bit shabby and is seriously in need of modernisation/ make over.Getting past that the room was clean and tidy and the staff quite helpful.
Stayed 1 night in Sep 2021