Hotusa hotels in Cintolese, Monsummano Terme

"this is a great place to stay with many extras that make it even nicer. Only small gripe was aircon wasnt allowed yet even though temp was warm, so was difficult to get a good nights sleep in 25C room or windows open with mosquitos. There was some policy about aircon that prevented its use yet. Otherwise this is awesome and we will stay again"

"Wonderful stay. Loved the spa and massage. Staff is very helpful. Walking distance to everything. "

"Hotel Dapinto is a quiet hotel in a great location in Lucca. Breakfast was just ok, we were rushed from our table to make room for other guests. This was not typical in Italy at all. The room was clean. We could not get the AC to work but to be fair, we never reported it as we only stayed one night. "

"The check-in reception staff were excellent—efficient, welcoming, and professional, setting a strong first impression. Unfortunately, the breakfast experience fell significantly short. The staff appeared stressed, disengaged, and at times discourteous. The buffet was closed approximately 10 minutes before the stated closing time, which was both unexpected and inconvenient. On a Sunday, when breakfast was scheduled until 11:00am, an elderly guest seated at 10:46am was abruptly told, “it’s all closed.” Similar interactions with other guests reflected a lack of attentiveness and basic hospitality. The overall quality of the breakfast was below average, and the service experience reinforced the impression that guests were more of an inconvenience than a priority. Even simple requests—such as asking for paper napkins—required repeated follow-ups and long waiting times. Additionally, the absence of soap/ shower gel in the bathroom was a basic oversight that just adds to annoyance. The room itself was acceptable—clean, but nothing great. The thermostat was funny or a dummy, I am not too sure. Overall, while the reception team performed well, the poor breakfast service and lack of attention to detail significantly impacted the stay. Based on this experience, I would recommend choosing a Hilton Hotels or Marriott Hotels property instead. The service standards and overall experience here have unfortunately left a lasting negative impression of the Novotel. #NeverAgain "

"Massimo’s villa was absolutely lovely! The views from the property were spectacular. The home is well equipped for all your needs during your stay. Massimo was a fantastic host. He was very responsive and had plenty of suggestions on getting around and where to eat. If you need anything, he will take care of it for you.We had a great time while staying at his property!Lucca is such a cool city. It has all of the charm that you expect in Italy without the big crowds. "

"Friendly staff. Great breakfast! "

"We booked this hotel because it said they have airport shuttle and it is 10 min away from airport since we are leaving early in the morning, however there was no shuttle service, although they will help you to call car service. So I felt this info was incorrect and misleading. We had to take taxi into center of Florence and took taxi back, we would booked other hotel in center of the city. Other than that, People were nice , we have no other issues. "

"The lights were really ugly."

"Very nice hotel and the included breakfast buffet was great."