Mombasa Hotel Guide - City Mall hotels in Mombasa, Kenya.

"Beautiful hotel, well maintained with plenty of areas where you can relax and enjoy a nice breeze! Staff was friendly and courteous. Special thanks to Nelson at the reception who changed my room to sea view, to Bernard at the restaurant and to Ruth at the Tullia spa who restored my back thanks to her divine hands. "

"Great hotel"

"A+"

"Bar well stocked, all frendly and helpful staff. Options of swimming pools..."

"This was the worse experience I have ever had! We checked in on Saturday. Shortly after a few hours, where I discovered there was no hot water and one of the ACs were broken, we lost complete power. After 2 hours of the host asking us to wait in the dark, I decided to leave and check into another hotel. The whole time I was in the dark, the host kept reassuring me, the power would come back on. After leaving the place, the owner refused to give me refund claiming he did not know I left, when I clearly told the host we were leaving. Not being able to be compensated and being forced to stay at a place with no power leads me to believe no owner has no integrity and can not be trusted. I highly discourage anyone to reconsider who thinking of staying here. Again, the owner is refusing to compensate despite what happened."

"Old furniture and bed was not very comfortable "