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Reviews of Smugglers Cove, Clacton On Sea by Marston's Inns

4 out of 5
Smugglers Cove, Clacton On Sea by Marston's Inns
Brook Park, Valley Road, Clacton-on-Sea, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 269 out of 473 reviews" "
Rating 8 - Good. 138 out of 473 reviews" "
Rating 6 - Okay. 49 out of 473 reviews" "
Rating 4 - Poor. 11 out of 473 reviews" "
Rating 2 - Terrible. 6 out of 473 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in Apr 2024
Response from Smugglers Cove on 28 Apr 2024
Hi ElaineThank you for leaving us a lovely feedback, our staff strive to give 100%. It is great to hear you enjoyed your stay with us.Kind regardsSusan

6/10 Okay

Brian

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nothing really just an average accommodation ideal for what i had to do in the area
Stayed 2 nights in Apr 2024
Response from Smugglers Cove on 8 Apr 2024
Hi BrianThank you for taking the time to leave us a positive feedback, we are happy to hear your stay with us was ideal for your trip.Kind regardsSmugglers Cove

6/10 Okay

Sandra

Travelled with partner
States on site that towels are provided but had a room of to adults and one towel supplied. No small towels or bath mat , they provide tea and coffee making but have to have asbestos fingers as nothing to stir or get teabag out .
Stayed 1 night in Mar 2024
Response from Smugglers Cove on 24 Mar 2024
Hi SandraWe apologise for the visit not being a positive one, we have passed your comments onto the Head Housekeeper to deal with.Kind regardsSmugglers Cove

6/10 Okay

Wendy

Stayed 2 nights in Feb 2024
Response from Smugglers Cove on 13 Feb 2024
Hi WendyThank you for taking the time to leave us a rating.Kind regardsSmugglers Cove

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was nice and easy clean room loads of free parking faultless definitely be going back restaurant was amazing quick lovely food staff very polite
Stayed 2 nights in Feb 2024
Response from Smugglers Cove on 11 Feb 2024
Hi PaulThank you for taking the time to leave us a 5/5 star rating and a wonderful feedback, we are happy to hear you enjoyed your stay with us.Kind regardsSmugglers Cove

8/10 Good

Jason

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Smugglers Cove on 11 Feb 2024
Hi JasonThank you for leaving Smugglers Cove a rating we hope you enjoyed your stay with us.Kind regardsSmugglers Cove

6/10 Okay

Louise

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Comfortable but rooms really grotty
Stayed 3 nights in Jan 2024
Response from Smugglers Cove on 3 Feb 2024
Hi LouiseThank you for taking the time to leave us a feedback, we are pleased you found our hypnos beds comfortable, we understand that our rooms need a repaint this is being reviewed by our Head Offce.Kind regardsSmugglers Cove

8/10 Good

Tony, Clacton

Stayed 2 nights in Jan 2024
Response from Smugglers Cove on 22 Mar 2024
Hi TonyThank you for leaving us a rating we are happy to hear you enjoyed your visit with us at Smugglers Cove.Kind regardsSmugglers Cove

8/10 Good

Katie

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The "accessable" shower seat did not come down at all, neither did the handle next to it. Other than that, there were no issues, clean room, friendly staff.
Stayed 1 night in Jan 2024
Response from Smugglers Cove on 2 Feb 2024
Hi KatieThank you for taking the time to leave us a good feedback, although we are sorry to hear about the seat in the shower, We have passed your comments onto the relevant management.Kind regardsSmugglers Cove

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Smugglers Cove on 28 Jan 2024
Hi MarkThank you for taking the time to leave us a 10/10 rating we are happy to hear you enjoyed your visit with us.Kind regardsSmugglers Cove

10/10 Excellent

Glynn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Smugglers Cove on 25 Jan 2024
Hi GlynnThank you for taking the time to leave us a 10/10 rating we are happy to hear you enjoyed your visit with us.Kind regardsSmugglers Cove

6/10 Okay

Graham

Liked: Cleanliness, property conditions & facilities, room comfort
Just what you'd expect for the money
Spacious room, king size bed, pub next door or McDonald's if you prefer. Basic furnishings, as you would expect given the price. Bath with shower over rather than walk-in shower. Peaceful, but take your earplugs if you don't want to experience the whooshes and gurgles from the plumbing system every time someone flushes a loo.
Stayed 2 nights in Jan 2024
Response from Smugglers Cove on 21 Jan 2024
Hi GrahamThank you for taking the time to leave us a good feedback. For future reference if you prefer a room with a walk in wet room when booking please request an accessible room and these are the only room with walk in showers.Kind regardsSmugglers Cove

4/10 Poor

MICHELE

Travelled with partner
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Smugglers Cove on 21 Jan 2024
Hi MicheleWe are sorry to hear your visit to Smugglers Cove was not a more positive one, if you would like to email us direct and let us know why so that we can put it right.Kind regardsSmugglers Cove

10/10 Excellent

Eric

Stayed 1 night in Jan 2024
Response from Smugglers Cove on 15 Jan 2024
Hi EricThank you for leaving Smugglers Cove a 10/10 rating we are happy to hear you enjoyed your stay with us.Kind regardsSmugglers Cove

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value.
Good value hotel for overnight or as a base for exploring local area. Great check in and courteous/polite staff member.
Stayed 1 night in Jan 2024
Response from Smugglers Cove on 14 Jan 2024
Hi RobinThank you for taking the time to leave us a lovely feedback, we are happy to hear you enjoyed your stay with us.Kind regardsSmugglers Cove

10/10 Excellent

Clifford

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Smugglers Cove on 14 Jan 2024
Hi CliffordThank you for leaving Smugglers Cove a 10/10 rating we are happy to hear you enjoyed your stay with us.Kind regardsSmugglers Cove

8/10 Good

Graham

Travelled with group
Liked: Staff & service, room comfort
Stayed 3 nights in Dec 2023
Response from Smugglers Cove on 4 Jan 2024
Hi GrahamThank you for leaving Smugglers Cove a rating we hope you enjoyed your stay with us.Kind regardsSmugglers Cove

6/10 Okay

Vincent

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Smugglers Cove on 1 Jan 2024
Hi VincentThank you for taking the time to leave us a rating, we hope you enjoyed your stay with us.Kind regardsSmugglers Cove

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
We have family in the area and have been using this hotel for our visits annually for a while now. The hotel is very well located, has good amenities around it (Lidl, Pub, M&S Food, Mcdonalds all with 2 minute walk) and parking is plentiful. Staff are excellent and always very pleasant. The room we had was clean and tidy and very comfortable. The hotel
Stayed 1 night in Dec 2023
Response from Smugglers Cove on 31 Dec 2023
Hi MarkThank you for taking the time to leave us a 5/5 star rating and a wonderful feedback, we are happy to hear you enjoyed your stay with us.Kind regardsSmugglers Cove

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfortable room. Easy free parking. Have stayed here previously and will definitely stay again. Me and another guest checking in at the same time both had issues with our bookings. The payments from Hotel.com had not been received by the hotel but fortunately we both had proof of payment. Although this was stressful, the situation was resolved by the lovely female receptionist (sorry I didn’t get her name) and the online assistant Richard from Hotel.com.
Stayed 1 night in Dec 2023
Response from Smugglers Cove on 15 Dec 2023
Hi JulieThank you for leaving Smugglers Cove a wonderful rating and feedback, our staff strive to give 100% and we are pleased to hear our receptionist managed to get the issue resolved for you.Kind regardsSmugglers Cove

10/10 Excellent

alfred

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable hotel with good eating and drinking facilities.
Stayed 5 nights in Nov 2023
Response from Smugglers Cove on 6 Dec 2023
Hi AlfredThank you for taking the time to leave Smugglers Cove a 5/5 star rating and a wonderful feedback, we are happy to hear you enjoyed your stay with us.Kind regardsSmugglers Cove

10/10 Excellent

Elizabeth

Stayed 1 night in Nov 2023
Response from Smugglers Cove on 6 Dec 2023
Hi ElizabethThank you for taking the time to leave Smugglers Cove a 10 out of 10 rating, we are happy to hear you enjoyed your stay with us.Kind regardsSmugglers Cove

8/10 Good

Jason

Stayed 4 nights in Nov 2023
Response from Smugglers Cove on 15 Dec 2023
Hi JasonThank you for taking the time to leave Smugglers Cove a rating, we hope you enjoyed your stay with us.Kind regardsSmugglers Cove

8/10 Good

SD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Smugglers Cove on 23 Nov 2023
Thank you for taking the time to leave us a good rating.Kind regards Smugglers cove

10/10 Excellent

Graham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Smugglers Cove on 23 Nov 2023
Thank you for taking the time to leave us a great review.Kind regards Smugglers cove

10/10 Excellent

Carrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the smugglers cove were amazing. I asked for a few requests and they happily sorted these out for me. Lovely setting and easy to find. Really recommend.
Stayed 1 night in Nov 2023
Response from Smugglers Cove on 20 Nov 2023
Hi CarrieThank you for taking the time to leave Smugglers Cove a 5/5 star rating and a lovely feedback, our staff strive to give 100%.Kiind regardsSmugglers Cove

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Smugglers Cove on 2 Nov 2023
HiWe are sorry to hear your visit with us was not a more positive one. We would be interested to know the reasons why if you would like to email us direct.Kind regardsSmugglers Cove

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value Option
great convenient accommodation.
Stayed 1 night in Oct 2023
Response from Smugglers Cove on 30 Oct 2023
Hi DavidThank you for taking the time to leave Smugglers Cove a good feedback, we are pleased to hear you enjoyed your stay with us.Kind regardsSmugglers Cove

10/10 Excellent

Scott

Stayed 1 night in Oct 2023
Response from Smugglers Cove on 30 Oct 2023
Hi ScottThank you for giving Smugglers Cove a 10 out of 10 rating we are pleased to hear you enjoyed your stay with us.Kind regardsSmugglers Cove

10/10 Excellent

Ramesh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel
Good hotel with friendly staff. Reccomend for being near Clacton-on-Sea.
Stayed 2 nights in Oct 2023
Response from Smugglers Cove on 23 Oct 2023
Hi RameshThank you for taking the time to leave Smugglers Cove a 10 out of 10 rating and a wonderful feedback, we are pleased to hear you enjoyed your stay with us.Kind regardsSmugglers Cove

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good, clean, good location( quiet) , spacious happy.
Stayed 1 night in Oct 2023
Response from Smugglers Cove on 20 Oct 2023
Hi ElenaThank you for taking the time to leave Smugglers Cove a 10 out of 10 rating and a lovely feedback, we are pleased you enjoyed your stay here with us.Kind regardsSmugglers Cove

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast
Stayed 1 night in Oct 2023
Response from Smugglers Cove on 14 Oct 2023
Thank you for leaving Smugglers Cove a rating we hope you enjoyed your stay with us.

10/10 Excellent

Michelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Business solo trip
It was good , pretty simple and clean
Stayed 1 night in Oct 2023
Response from Smugglers Cove on 14 Oct 2023
Hi MichelleThank you for taking the time to leave Smugglers Cove a 10 out of 10 rating and a lovely feedback, we are pleased to hear you enjoyed your stay with us.Kind regardsSmugglers Cove

6/10 Okay

Wai Chung

Travelled with family
Liked: Staff & service
When we checkin, there are some problem on the door lick
Stayed 1 night in Sep 2023
Response from Smugglers Cove on 14 Oct 2023
Hi WaiThank you for taking the time to leave us a feedback, we did however get the door fixed the following day.Kind regardsSmugglers Cove

8/10 Good

SANDRA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean. I would have liked to have seen a vending machine for snacks and drinks
Stayed 1 night in Oct 2023
Response from Smugglers Cove on 8 Oct 2023
Hi SandraThank you for leaving Smugglers Cove a feedback, we will surely pass your views onto the relevant management team.Kind regardsSmugglers Cove

10/10 Excellent

Gemma

Stayed 1 night in Oct 2023
Response from Smugglers Cove on 14 Oct 2023
Hi GemmaThank you for taking the time to leave Smugglers Cove a 10 out of 10 rating, we are pleased to hear you enjoyed your stay with us.Kind regardsSmugglers Cove

10/10 Excellent

godfrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy days
Stayed 2 nights in Oct 2023
Response from Smugglers Cove on 8 Oct 2023
Hi GodfreyThank you for leaving Smugglers Cove a 10/10 rating and a lovely comment, we are happy you enjoyed your stay with us.Kind regardsSmugglers Cove

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really good for the price we paid very clean beds comfy however hot taps don't run hot at all so disappointed in this as couldn't have a hot bath without boiling the kettle
Stayed 1 night in Oct 2023
Response from Smugglers Cove on 4 Oct 2023
Hi CharlotteThank you for your comments and for making us aware about the hot water which has now been reported.Kind regardsSmugglers Cove

10/10 Excellent

Christine

Travelled with family
Only stay one night but very clean. Would go back again.
Stayed 1 night in Sep 2023
Response from Smugglers Cove on 3 Oct 2023
Hi ChristineThank you for taking the time to leave Smugglers Cove a 5/5 star rating and a lovely feedback, we are pleased to hear you enjoyed your stay with us.Kind regardsSmugglers Cove

8/10 Good

Krista Lyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023
Response from s on 30 Sept 2023
Hi KristaThank you for taking the time to leave Smugglers Cove a good rating, we are pleased you enjoyed your stay with us.Kind regardsSmugglers Cove

8/10 Good

Debra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
No one to check you in if you arrive a little early which was disappointing as we had to go back so lost time on our day. However once we had checked in room was comfortable & clean, good location, great breakfast
Stayed 1 night in Sep 2023
Response from Smugglers Cove on 29 Sept 2023
Hi DebraThank you for leaving Smugglers Cove a feedback, our receptionist is on the premises from 1.30pm thereafter but our check in is from 2.00pm. We hare happy to hear you found our room comfortable and clean.Kind regardsSmugglers Cove

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Smugglers Cove on 24 Sept 2023
Hi RobinThank you for taking the time to leave Smugglers Cove a rating we hope you enjoyed your stay with us.Kind regardsSmugglers Cove

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bang on
Great stay very comfy excellent service from staff 😁
Stayed 1 night in Sep 2023
Response from Smugglers Cove on 24 Sept 2023
HiThank you for taking the time to leave us a 10/10 rating and a very positive feedback, we are pleased to hear you enjoyed your stay with us.Kind regardsSmugglers Cove

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Smugglers Cove on 21 Sept 2023
HiWe are sorry to hear your visit was not a positive one, we are interested to know your reasons why so that the matter can be addressed.Kind regardsSmugglers Cove

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Smugglers Cove on 18 Sept 2023
Hi RobinThank you for taking the time to leave Smugglers Cove an outstanding rating we are happy to hear you enjoyed your stay with us.Kind regardsSmugglers Cove

6/10 Okay

Robert

Building work going on
Stayed 1 night in Sep 2023
Response from Smugglers Cove on 16 Sept 2023
Hi RobertThank you for your feedback, unfortunately the building work going on behind the hotel is out of our control but I will pass your comments onto the relevant management team.Kind regardsSmugglers Cove

6/10 Okay

diane

Liked: Cleanliness, staff & service, amenities
I’ve had major surgery can not eat big meals I asked can I have my breakfast from Childs menu was told u can but u will have to pay extra as ur an adult I’ve stayed in many hotels plus eaten in many restaurants never have I been told I sud have to pay extra because I’m an adult what bout people who can not eat big meals
Stayed 1 night in Sep 2023
Response from Smugglers Cove on 16 Sept 2023
Hi DianeThank you for taking the time to leave Smugglers Cove a feedback, we are sorry to hear it was not a more positive one. Unfortunately we have to follow the guidelines set out by Marstons but can only apologise for your experience. Your comments will be passed onto the relevant management team to look into.Kind regardsSmugglers Cove

8/10 Good

Robina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel fine, location needs honest description
Hotel was fine for the price. But I think you should update your publicity photo to show all the house’s beings built behind it. Also do something about the postcode, the satnav took us miles up the road and others said the same.
Stayed 4 nights in Sep 2023
Response from Smugglers Cove on 15 Sept 2023
Hi RobinaThank you for taking the time to leave us a feedback, unfortunately the building work behind is out of our control. The problem with the post code is because there are works still going on this side of the bypass we have not been allocated our own postcode as of yet. We can only apologise for this.Kind regardsSmugglers Cove

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find, clean and comfortable.
Stayed 1 night in Sep 2023
Response from Smugglers Cove on 11 Sept 2023
Hi TracyThank you for taking the time to leave us a wonderful rating and feedback, we are pleased to hear you enjoyed your stay with us here at Smugglers Cove.Kind regardsSmugglers Cove

10/10 Excellent

Ian

Stayed 1 night in Sep 2023
Response from Smugglers Cove on 11 Sept 2023
Hi IanThank you for leaving Smugglers Cove a 10/10 rating we are pleased to hear you enjoyed your stay with us.Kind regardsSmugglers Cove