Clarens Holidays

The staff was very accommodating. The first room they gave us had a very strong, unpleasant odor — truly awful. To their credit, they moved us and gave us an upgrade, which we appreciated. However, one of the main reasons we chose this hotel was the airport shuttle, and it was already full when we arrived, so that did not work for us at all. The beds were comfortable, but the room was not as clean as I would have liked. I understand this is an airport hotel, but cleanliness should still be a priority. In the morning, we came down to the lobby at 6:00 AM and there were many guests waiting for the shuttle. There was no water, no coffee, nothing available. If this is an airport hotel, early morning service should be standard. The hotel should consider offering basic morning service and possibly a second shuttle to accommodate the number of guests. One positive detail: the flight information screen in the lobby is very useful and a great feature for an airport hotel.

I had a nice apart-hotel style room in this hotel. The location is perfect and very handy for the metros. The staff are welcoming and kind. I've now been twice and would stay again.

Perfect location. Lovely lobby. Room condition was dated - needs a renovation and design work. Check-in staff were wonderful!

Woke up sweating most mornings so the AC can be improved. My toothbrush was moved which made me not want to use it anymore so I had to purchase a new one but other than that, the staff were very friendly and helpful; gave me a breakfast bag when I left given how early my flight was.

The room was clean and beautiful! The staff was lovely and had chocolate and a card for my partners birthday. It was located centrally and felt luxurious.