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Reviews of Hotel International

4 out of 5
Hotel International
10 Grand-rue, Clervaux

Reviews

8.6

Excellent

Rating 10 - Excellent. 76 out of 155 reviews" "
Rating 8 - Good. 55 out of 155 reviews" "
Rating 6 - Okay. 15 out of 155 reviews" "
Rating 4 - Poor. 6 out of 155 reviews" "
Rating 2 - Terrible. 3 out of 155 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

AlisonO, USA

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a basic room (average amount of space, etc) Came with mini bar but no coffee in room. Shower leaked on bathroom flood and hair dryer did not work. Room key is required to keep lights on (and only one was provided for 2 people). Did not use pool or spa. Village is quite nice, location of hotel was good for visitors going to castle, other sites.
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bad night
Needed a credit card to get in it was raining and I was kicked out until 17:00. The room was really dirty and had bugs in it and the bed sheet had blood on it for some reason! The shared bathroom was small and gross. Not a nice place!
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
They update my room that was amazing but I have no energy in the room tv wasn’t working and only one power plug was working Nobody did nothing I was very disappointed But all the rest was amazing love the staying at the hotel
Stayed 4 nights in Oct 2019

10/10 Excellent

stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a fabulous town, we only decided to stay here to tick another country off, and chose this hotel as it was really well priced and in the the heart of the town.Hotel was great, breakfast was varied and it has it's own steakhouse restaurant which i would highly recommend.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was scenic and quaint. The shared properties and restaurants were easily accessible and unique. There is practically nothing else to do or see in this tiny area but it is a nice location to explore the Ardennes.
Stayed 2 nights in May 2019

8/10 Good

Marty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Jim, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely comfortable hotel, friendly staff and a good night's sleep!
Stayed 1 night in Oct 2018

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everthing was very good however the toilet was separate and very small also the light in the bathroom was controlled by a movement sensor and would go out while in the toilet and some one else would have to come in the bathroom to get it switched on
Stayed 3 nights in Aug 2017

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique and stylish - wonderful
Very friendly receptionist who spoke excellent English. Hotel was amazing, very stylish and quite unique. We stayed in a comfort room which was great. Can only imagine what the other rooms would be like. No great toiletries, just a soap dispenser in the shower and next to the basin. No air con in our bedroom which, for a hotel of this calibre was disappointing, but there was in the breakfast room. Huge variety of food on offer and looked amazing. We can't eat the traditional continental breakfast, but the pastries, cake etc were plentiful and there was also a menu to choose from I.e. sweet pancakes, egg omelette etc. Husband said the coffee was great and I had a China teapot for my tea. There was free Wi-Fi which worked brilliantly and a decent sized flat screen t.v.which had BBC 1 and BBC 2. Bit surreal watching Casualty while in a hotel in a lovely town in Luxembourg ! There was secure underground parking which was free too. Didn't have time to use the pool and spa as we were only overnight stayers but should imagine it was just as amazing as the rest of the hotel. Overall a wonderful experience and, if we ever get to go back, will make sure we go for a higher grade room and use the pool etc.for an even better experience.
Stayed 1 night in Jun 2017

6/10 Okay

Jaco

Liked: Cleanliness, staff & service
Disliked: Room comfort
Value for Money
The hotel was overall good, but my "double" room had two single beds pushed together with 2 separate and very small duvets. Breakfast was excellent.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Nice location
Be careful before reserving here! We received a non-ventilated room overlooking a busy shopping courtyard, we were told that there were ventilated rooms in the hotel but none were available. We spent a hot, stuffy night with a noisy fan they gave us as background music, a bit disappointing.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clervaux Getaway
This hotel was in a perfect location, right in the city centre! It had parking very near the hotel and it had s very nice interior appearance. The wellness area was superb it included a nice size gym and a multiple type sauna area with pool and jacuzzi all indoors. My wife and I loved our stay!

6/10 Okay

Mary, Möhringen

Liked: Staff & service
Decent hotel!
I'm not sure about this hotel. There are parts we loved, and parts that were just not great. We loved the little square that the hotel sat in. The castle with the museums is right next door, and statues to the soldiers of WWII were there too. The hotel staff was friendly, and the bed was decent, but not great. We found the windows not very soundproof, and the shower had mildew everywhere. The shower doors are impossible to move around in order to get in the shower, and the bathtub you stand in for your shower is very slippery. The parking garage is teeny tiny, and we have a Mini Cooper! The whole parking process is more than confusing. We didn't eat breakfast at the hotel because there were some bakeries on the town square that we found very enjoyable to eat in. We would stay here again, but I just hope that the hotel can have the staff do a much better job at cleaning the tiles in the shower.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it.
Loved it at this hotel. Would have stayed at others in this chain except it is family run and only one. Fully recommend this hotel. Great value for money and very friendly staff.

10/10 Excellent

Eric, New-York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a great historical city.
Everything was great. If back in the area, for sure I will go back. Just don't forget to mention if you need a parking spot.

8/10 Good

Adrian, London

Liked: Cleanliness, property conditions & facilities
Lovely spot for a stopover.
Hard to find entrance. Reception was upstairs then down a long corridor. Clervaux is a stunning village so view from room was great. Bars/restaurants limited but ok. We we there as a quiet stop on way driving further south.

8/10 Good

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Guest Relations on 5 Aug 2021
Cher Eric, Nous tenons à vous remercier pour votre commentaire et d'avoir choisi de séjourner dans notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour. La détente et le bien-être de nos clients sont une priorité pour toute l’équipe. En espérant vous recevoir à nouveau prochainement, nous vous envoyons nos cordiales salutations.

4/10 Poor

jean michel

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Guest Relations on 5 Aug 2021
Dear Jean Michel, Thank you very much for the time you have taken to comment on your stay at the Hotel International. We continuously thrive to improve our services in order to ensure a pleasant stay to all our guests. Unfortunately, we seem to not have achieved this in your case. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We are truly looking forward to the opportunity of welcoming you back upon your next visit to Clervaux. Guest Relations

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel agreable
Hotel parfait pour business
Stayed 1 night in Jan 2021
Response from Guest Relations on 3 Feb 2021
Cher client, Nous tenons à vous remercier pour votre commentaire et d'avoir choisi de séjourner dans notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour. La détente et le bien-être de nos clients sont une priorité pour toute l’équipe. En espérant vous recevoir à nouveau prochainement, nous vous envoyons nos cordiales salutations. Guest Relations

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptionnel !
Etablissement exceptionnel. Localisation et état général parfaits. Clearly recommend it !
Stayed 1 night in Dec 2020
Response from Guest Relations on 5 Jan 2021
Cher Kevin, Nous tenons à vous remercier pour votre commentaire et d'avoir choisi de séjourner dans notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour. La détente et le bien-être de nos clients sont une priorité pour toute l’équipe. En espérant vous recevoir à nouveau prochainement, nous vous envoyons nos cordiales salutations. Guest Relations

6/10 Okay

Véronique

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Séjour Moyen.
L'hôtel reste agréable dans son ensemble mais les chambres sont vieillissantes. Un changement et/ou un nettoyage important du mobilier de salon sont plus que nécessaire. L'insonorisation des chambres n'est pas au point. On entend le moteur du bain à remous et les conversations de la chambre voisine. Par manque de chance, les voisins ont pris un bain à plus de 11h du soir… Concernant la partie restauration, on regrette l'absence d'un restaurant de type gastronomique dans l'établissement. Le style pizza ou burger pour un 4*, c'est très moyen. Il reste à dire que la literie est impeccable, c'est essentiel.
Stayed 1 night in Nov 2020
Response from Guest Relations on 30 Nov 2020
Chère Véronique, Nous tenons à vous remercier pour votre commentaire et d'avoir choisi de séjourner dans notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour. Cependant, nous sommes désolés que la chambre n’ait pas atteint vos attentes. L’avis de nos clients est pour nous un excellent moyen de maintenir nos prestations à leur meilleur niveau. Nous souhaitons vous présenter nos plus sincères excuses pour les désagréments subis. En attendant le plaisir de vous accueillir au Hotel International et en vous réitérant nos plus sincères excuses, veuillez bien agréer l’expression de nos sentiments les meilleurs. Guest Relations

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Guest Relations on 11 Sept 2020
Lieber Ricardo, Vielen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt bei uns im Hotel International zu bewerten. Es freut uns sehr zu lesen, dass Sie eine angenehme Zeit verbracht haben. Wir sind stets bemüht, unseren Gästen den bestmöglichen Service zu bieten und Ihnen ein paar entspannende Tage zu ermöglichen. Wir freuen uns schon auf Ihren nächsten Besuch! Mit herzlichen Grüßen aus Clervaux, Guest Relations

8/10 Good

Verified traveller

Stayed 1 night in Aug 2020
Response from Guest Relations on 31 Aug 2020
Lieber Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt bei uns im Hotel International zu bewerten. Es freut uns sehr zu lesen, dass Sie eine angenehme Zeit verbracht haben. Wir sind stets bemüht, unseren Gästen den bestmöglichen Service zu bieten und Ihnen ein paar entspannende Tage zu ermöglichen. Wir freuen uns schon auf Ihren nächsten Besuch! Mit herzlichen Grüßen aus Clervaux, Guest Relations

6/10 Okay

Verified traveller

De comfortkamer was zeer klein, geen airco, slechts
Stayed 3 nights in Jul 2020
Response from Guest Relations on 18 Aug 2020
Dear Guest, Thank you very much for the time and effort you have taken to comment on your stay at the Hotel International. We continuously thrive to improve our services in order to ensure a pleasant stay to all our guests. Unfortunately, we seem to not have achieved this in your case. We are very sorry to hear that the room facilities did not live up to your expectations. Should you therefore wish to stay at more spacious rooms, we kindly suggest you to book your next stay at our Le Clervaux Boutique & Design Hotel, offering spacious suites with large bathrooms. We hope to welcome you back soon, this time maybe at our Boutique hotel! Warm regards,

8/10 Good

Brigitte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Guest Relations on 18 Aug 2020
Dear Brigitte, Thank you for the great review of our hotel! We are glad to read that you enjoyed your stay with us. We always strive to offer our guests the best possible service in order for them to enjoy a few relaxing days. We thank you again for your compliments, and hope to welcome you back again in the near future. With kind regards from Clervaux, Guest Relations

8/10 Good

Marlon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prima voor zakelijke overnachting
Stayed 1 night in Jul 2020
Response from Guest Relations on 18 Aug 2020
Dear Marlon, Thank you for the great review of our hotel! We are glad to read that you enjoyed your stay with us. We always strive to offer our guests the best possible service in order for them to enjoy a few relaxing days. We thank you again for your compliments, and hope to welcome you back again in the near future. With kind regards from Clervaux, Guest Relations

8/10 Good

Ton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prima
Goed hotel,prima kamer schoon en prima serves
Stayed 1 night in Jul 2020
Response from Guest Relations on 18 Aug 2020
Dear Ton, Thank you for the great review of our hotel! We are glad to read that you enjoyed your stay with us. We always strive to offer our guests the best possible service in order for them to enjoy a few relaxing days. We thank you again for your compliments, and hope to welcome you back again in the near future. With kind regards from Clervaux, Guest Relations

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Guest Relations on 18 Aug 2020
Dear Guest, Thank you for the great review of our hotel! We are glad to read that you enjoyed your stay with us. We always strive to offer our guests the best possible service in order for them to enjoy a few relaxing days. We thank you again for your compliments, and hope to welcome you back again in the near future. With kind regards from Clervaux, Guest Relations

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Degelijk hotel
Degelijk hotel, goed gelegen, goede uitvalsbasis; iets overgeprijsd
Stayed 2 nights in Jun 2020
Response from Guest Relations on 18 Aug 2020
Dear Guest, Dear Guest, Thank you for the great review of our hotel! We are glad to read that you enjoyed your stay with us. We always strive to offer our guests the best possible service in order for them to enjoy a few relaxing days. We will share your feedback with the management. We thank you again for your compliments, and hope to welcome you back again in the near future. With kind regards from Clervaux, Guest Relations

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2020
Response from Guest Relations on 18 Aug 2020
Dear Guest, Thank you for the great review of our hotel! We are glad to read that you enjoyed your stay with us. We always strive to offer our guests the best possible service in order for them to enjoy a few relaxing days. We thank you again for your compliments, and hope to welcome you back again in the near future. With kind regards from Clervaux,

6/10 Okay

Geert

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Mooi hotel met storende tekortkomingen.
Kamer was OK. Sanitair is een probleem bij Hotel International: 1. zowel de douchemengkraan van de badkamer viel zo goed als niet te regelen: ofwel heet ofwel koud, maar warm was zo goed als niet in te stellen. 2. ook de wellness gaat gebukt onder problemen met de douches. Er was geen enkele douche te vinden waar men niet ijskoud kon douchen. Andere problemen zijn er ook in de wellness: - ofwel ontbreekt een douchekraan - ofwel brandt er geen licht in de douchecel - de IR-cabine had ocharme welgeteld één (1) brandende IR-lamp, hoewel er een viertal lampen aanwezig waren. Als gevolg van de niet-functionerende douches in de wellness-area nam nagenoeg niemand een douche voor de sauna, wat hygiënisch niet verantwoord is. Betreurenswaardig voor een wellness die deel uitmaakt van een 4 en 5 sterren hotel. Hoewel het Rhino restaurant kwalitatieve maaltijden serveert, is de service naar mijn oordeel ook niet navenant: het kan niet zijn dat een supplement saus en frietjes bij een côte-à-l'os twintig minuten op zich laat wachten terwijl het vlees op je bord of de schotel (zonder schotelverwarmer) ligt!
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfaction
Un excellent week end reposant , piscine et welness parfait et super propre. Nous y retournerons .
Stayed 2 nights in Mar 2020

10/10 Excellent

Angelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnifique hôtel et petit-déjeuner extraordinaire
Stayed 1 night in Mar 2020

10/10 Excellent

Jean-Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon Hôtel, jolie ville, super accueil, espace détente très bien et le petit déjeuner ....,que du bonheur! Je recommande également les différents restaurants à proximité, très pratique.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Feb 2020

10/10 Excellent

Kyongmin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
조식과 사우나 수영
깔끔하고 좋음.조식휼륭
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel tout à fait correct. Seul petit problème, le bruit. Dans la chambre on entend les gens qui parlent dans le couloir, les portes claquer et même tousser dans la chambre à côté.
Stayed 2 nights in Jan 2020

10/10 Excellent

Michal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super prijs kwaliteitsverhouding en zeer vriendelijk personeel. Zalig ontbijtbuffet! Zeker een retour waardig 🙂
Stayed 1 night in Dec 2019

8/10 Good

Joaquim José

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
Sauber aber für 4Sterne eher veraltete Einrichtung
Stayed 1 night in Dec 2019

4/10 Poor

bernard

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
Goed: locatie, bed, ontbijt, parkeren Minder goed, interieur gedateerd, douchen in (gladde) badkuip is niet meer van deze tijd
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
receptie TOP! wellness Super! roomservers Top! personeel ontbijt Top! bepaalde persoon in restaurant jheetje walguluk (sorry, te koste van overig personeel).
Stayed 2 nights in Oct 2019

8/10 Good

Els

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aangenaam verblijf gehad
Stayed 3 nights in Oct 2019

10/10 Excellent

Delphine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bel hotel. Les chambres sont spacieuses. Tres bon service
Stayed 1 night in Sep 2019