Coal Center Hotels

"Always nice when we stay"

"The toilet was not functioning, and when the issue was brought to the staff's attention, no action was taken to fix it."

"The room was dirty and disgusting. Horrible water damage on the ceiling and walls. The ceiling and wall paint was peeling from water drainage. The ceiling above the bed was brown, scared it was going to leak. Smelled of mildew. Could not get another room due to 3rd floor completely shut down. No better accommodations given. Do NOT stay here, the place needs to be closed."

"There was fruit, bread for toast, waffle maker, sausage patties and egg rounds. Juice and coffee. Cereal."

"The check in staff was not very friendly , rooms was clean , breakfast was ok, I would give overall a 5 out of 10’."

"The first inpression of the hotel was nice. Check in went well. When we got ready to put the children to sleep, we pulled out the sofa bed and noticed the mattress was heavily stained and ripped. We informed the front desk amd we were given a new room on the same floor. No problem. We pulled outhe sofa bed in the new room. It was clean.However, the mattress was vey thin snd i could feel all of the springs in the mattress, i had to sleep on the matress and put pillows under me , to alleviate fweling the springs. I let my little kids sleep i. The regular bed. I hope this gets addressed so that the nedd family does not have to go thru this. Breakfast was okay. The food temperatureood could've been warmer, of provide a microwave to heat the food up, without having to go all the way back to your room. "

"They charge for parking and do not tell you. There is no continental breakfast. There is no baby changing station in the main lobby washroom. There was no information from staff about check out time or amenities."

"Great stuff, hotel room looks decent. But room was a little dirty. Beds comfortable. Floor boards in bathroom were soft with water damage in front of the shower. "

"My family and I had a brief stay for a few appointments as we live over four hours away from Pittsburgh. We were so happy with our stay at the Crowne Plaza. It was very clean and comfortable. The staff were always so happy and welcoming. Very peaceful and the beds were super comfy! We come to Pitt often and this hotel will be our new go to hotel. A+ in my book."