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Reviews of Best Western Port Columbus

2.5 out of 5
Best Western Port Columbus
1450 Airpointe Dr, Columbus, OH

Reviews

7.4

Good

Rating 10 - Excellent. 359 out of 1001 reviews" "
Rating 8 - Good. 272 out of 1001 reviews" "
Rating 6 - Okay. 130 out of 1001 reviews" "
Rating 4 - Poor. 106 out of 1001 reviews" "
Rating 2 - Terrible. 134 out of 1001 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

paul

Liked: Cleanliness, property conditions & facilities
The accommodations are fine. Staff was very nice. One REALLY BIG PROBLEM. Web site listed Free shuttle but when I arrived found that NO. I had to hire an Uber to get me 2.41 miles to the airport. $41 plus $6 tip
Stayed 1 night in May 2024

6/10 Okay

LOIS

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Clerk took 30 minutes to book the room. I didn’t stay the first night I book because I didn’t need it. Paid for the so call no fee if you cancel. Price was too much for a night. Staying at another hotel for a week for the price of 2 nights No clock in the room. Couldn’t get a ride to airport because I didn’t give 24 hours notice. Best western is nothing like it use to be. Wasn’t very welcoming.
Stayed 3 nights in May 2024

8/10 Good

Olga

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Afforable and neat
Stayed 1 night in May 2024

8/10 Good

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
When we entered our room it smelled like cigarette smoke. The from desk found us another room. However it had a damp smell. Might have been the hot tub in the room although it was dry/empty.
Stayed 1 night in May 2024

4/10 Poor

Andrea, Victorville

Travelled with partner
Disliked: Property conditions & facilities
The pool was closed, was told by staff that patrons often throw party’s in there and they had to close the pool.we could not used and it was very inconvenient because when I booked my room I was told they have a indoor pool and I went there thinking I was going to be able to get in.
Stayed 1 night in May 2024

10/10 Excellent

Mr Omar

Stayed 1 night in Apr 2024

4/10 Poor

Miranda

Stayed 1 night in Apr 2024
Response from Nicole on 10 May 2024
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Jarren

Stayed 1 night in Apr 2024

2/10 Terrible

Rita

Disliked: Staff & service
Stayed 3 nights in Apr 2024

8/10 Good

rebecca

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Convenient to airport but can hear the planes.
Stayed 1 night in Mar 2024

2/10 Terrible

Ronell

Disliked: Staff & service
Person who checked us in was rude. Lied about breakfast time therefore we didn’t get breakfast. Person working in morning instantly responded breakfast is complimentary. Even if it is there is professional ways to handle things. I’d never stay at a best western again Not to mention we didn’t need any security deposit until they saw my African American fiancé then all the sudden a$250.00 was needed. Which was fine it just professional ways to handle situations a neither employ during check or check out had anything professional about them. Rude from jump like they didn’t wanna be there.
Stayed 1 night in Mar 2024
Response from Khia on 28 Mar 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

2/10 Terrible

Barbara

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Khia on 26 Mar 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

6/10 Okay

Latavia

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the stay
Stayed 2 nights in Mar 2024

8/10 Good

Dwayne

Liked: Cleanliness, staff & service, amenities
The elevator was not working to go down from floor 2 have bad knee and was difficult to take stairs.breakfast was fine except that the meat items were very light both days and it wasn't even 8am
Stayed 2 nights in Mar 2024

8/10 Good

Arelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay!!!
Stayed 1 night in Feb 2024

2/10 Terrible

Brook

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was gross, we had a dirty sock left in our bed. We made it about a hour and half in the room before we checked out and made the 3 hour drive home. There was a massive party 2 doors down and people were smoking cigarettes and what smelled like weed inside. We could more than smell it in the hallways but also in our rooms.
Stayed 1 night in Mar 2024

2/10 Terrible

Joeleen

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First room had no heat so we moved rooms then in the middle of the night someone tried to enter at 4am. Breakfast was not to bad but didn’t have much. Had to have my room key reactivated twice. Will not rebook at this location.
Stayed 1 night in Mar 2024

6/10 Okay

Latisha

Stayed 1 night in Feb 2024

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just check your room and take pictures. Overall our stay was lovely for Valentine’s Day! The jetted tub was massive and easy to operate. We will be coming back! Front desk staff very friendly both day and night shift.
Stayed 1 night in Feb 2024

4/10 Poor

Virginia

Travelled with family
Disliked: Staff & service, property conditions & facilities
My mom stayed at this property for two days. It is obviously very old and not kept up very well. Housekeeping did not even enter the room to provide new towels. When my mom called the front desk and reported this they immediately sent up new towels, but didn't bother to take the old towels. The bathroom is the smallest I have ever seen in a hotel! Seriously! It is like a small apartment's bathroom. No room at all! They have an accessibility issue with their inner door. When you press the handicap button to open the door from the inside, one door begins to open, stops halfway and closes. I showed this to the person at the front desk when I noticed. He did not seem to concerned, nor did it "seem" (because I don't know if he did anything about it) as if that was going to be addressed. My mom is blind, the woman in the eating area at breakfast was VERY gracious. Her name was Crystal, she was very helpful, courteous, professional and compassionate. We had two key cards. One only worked one day, the other fortunately worked both days. We will not be staying here again.
Stayed 2 nights in Feb 2024

2/10 Terrible

Carole

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel allowed smoking of marijuana in the halls and rooms. Not great for people with breathing conditions. No soap, shampoo or Kleenex in the room. Was offered a roll of toilet paper as there was no Kleenex in the hotel.
Stayed 2 nights in Feb 2024
Response from Sam on 10 Feb 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Mary

Excellent all around!
Stayed 1 night in Jan 2024

10/10 Excellent

Stephanie

Stayed 1 night in Jan 2024

2/10 Terrible

Royce

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT COME HERE! False Smoking charges
Worst hotel that falsely accuses its guests of smoking in order to charge and keep $250 deposit that they charge. Do not come here!!
Stayed 2 nights in Dec 2023

10/10 Excellent

Marc Olivier

Stayed 1 night in Dec 2023

6/10 Okay

Amber-Lynn

Stayed 2 nights in Dec 2023

2/10 Terrible

Christian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Amber

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes the elevator was not working and the pool was very cold the breakfast was also very poor. I stilk have not received my $250 deposit back which had to be on card jt could not be cash and here i am still waiting to get it back.
Stayed 1 night in Dec 2023

10/10 Excellent

Chaz

Liked: Cleanliness, staff & service, property conditions & facilities
Staff took care of my needs & attentive
Stayed 2 nights in Dec 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very mice and clean just all an all was one of the best hotel stays ive had in a long time it was referred to me by non other than the Kentay_Cowboy that has been on tour with doobie since September thanks bro it was an amazing place ❤️
Stayed 1 night in Nov 2023

6/10 Okay

Erin

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
While the room was comfortable, we did run into a few issues. First off, the room was not cleaned the one day we were there. Secondly, while not the fault of the hotel, our car (and most other cars in the parking lot) were broken into. The individual working the front desk told us this has been an ongoing recent problem. Finally, while hotels.com lists the hotel as having an airport shuttle, the shuttle was not running while we were there (Best Western's website did indicate that this was the case).
Stayed 2 nights in Oct 2023

2/10 Terrible

Lisa

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
We stayed there 3 nights. Our room never got cleaned, and we even requested it be cleaned two different times. Had to get clean bath towels and wash clothes from the front desk our third night after not getting to the hotel until around 10:00 pm. Then had to take all of our dirty towels and wash clothes and put them down the laundry shute by the elevator. There definitely needs to be security and cameras installed all around that hotel. Thirty vehicles were broken into the third night of our stay. Fortunately ours was not one of them. Will not stay there again
Stayed 3 nights in Oct 2023

2/10 Terrible

Yajahira

Liked: Staff & service
Area was looking to be unsafe, but it might be just my impression. What I really did not like at all is that Hotel charged to my credit card for the night I stayed when they knew reservation was made and paid through Expedia; I noticed as I got a message from my credit card otherwise I might not notice it. Not good.
Stayed 1 night in Oct 2023

6/10 Okay

Halliet

Travelled with partner
Disliked: Property conditions & facilities
There was a terrible odor in the hotel and room. Multiple cars were vandalized at the property.
Stayed 1 night in Oct 2023

2/10 Terrible

Montez

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here two nights and both nights our car was broken into and the windows were smashed. There no security and the staff really didn’t care. There was at least 12 other vehicles smashed and grabbed as well. DO NOT BOOK THIS HOTEL.
Stayed 2 nights in Oct 2023

2/10 Terrible

Ian

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Possibly the worst hotel I've stayed at in columbus. (I stay once week, every week for the past 5 months)
Stayed 1 night in Oct 2023

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Amber

Travelled with partner
Disliked: Cleanliness
Room rented was a jacuzzi tub and it was covered in hair upon arrival. Even after manager came down to aplologize and sent housekeeping in to clean i still had to clean it before use. Hair in regular bathroom too. Bed was good, water temp was great although the jacuzzi took about an hour to fill and more than that to drain. Had lot of noises like running around all night.
Stayed 1 night in Oct 2023

8/10 Good

MEGAN

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Hotel parties shouldn't be allowed.
The staff was very helpful, and kind. The breakfast was fabulous. I didn't like that there was a big group of people apparently having a pool party, and using the conference room as a party area. It normally wouldn't have bothered me, but the music they were playing was very foul, loud, could be heard 20 feet away from there, and they had the door open, and numerous people blocking the hallway who apparently didn't they should have had to make room for us and our bags to get through them. There were bags of trash from this party that sat there in the hallway from the time we checked in at 8pm, until 10am the next day.
Stayed 1 night in Oct 2023

10/10 Excellent

Sasha

Liked: Cleanliness, staff & service, property conditions & facilities
The room and showers just had scuff marks on it made it look unsanitary but after i got my own cleaning supplies to go over it i noticed it just wouldn’t come out
Stayed 1 night in Oct 2023

4/10 Poor

Judith

Stayed 1 night in Sep 2023

10/10 Excellent

Maurice

Stayed 1 night in Sep 2023

10/10 Excellent

Albert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My type of place
Great location close to down town plenty of convenience stores and food around and right off the highway. Pool was super nice 10/10 would stay again
Stayed 3 nights in Sep 2023

2/10 Terrible

Kesha

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was rude every day
Stayed 3 nights in Sep 2023

4/10 Poor

Janet

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The girl who checked us in was not friendly. Man who checked us out didnt even say hello or look at us. Need more stations for tv or get netflix. Need tea bags in the rooms
Stayed 1 night in Sep 2023

4/10 Poor

Tobie

Disliked: Staff & service, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Viviene

Travelled with family
Liked: Cleanliness, staff & service
Clean room.
Stayed 1 night in Sep 2023

8/10 Good

Amie

Liked: Cleanliness, staff & service, room comfort
Clean comfortable and convenient
Very good experience! Room was clean , bed was comfortable. Free breakfast was nice.staff was very friendly and helpful. Will stay here again!
Stayed 1 night in Sep 2023

10/10 Excellent

Heather

Stayed 1 night in Sep 2023