Bar (on property)

Reviews of Hilton Columbus Downtown

4 out of 5
Hilton Columbus Downtown
402 North High Street, Columbus, OH

Reviews

9.2

Wonderful

Rating 10 - Excellent. 748 out of 1003 reviews" "
Rating 8 - Good. 131 out of 1003 reviews" "
Rating 6 - Okay. 64 out of 1003 reviews" "
Rating 4 - Poor. 38 out of 1003 reviews" "
Rating 2 - Terrible. 22 out of 1003 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Holly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in May 2024

10/10 Excellent

tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

Crystal Ann, Cleveland

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and accommodating. I was there for a conference and it was very convenient.
Stayed 1 night in May 2024
Response from General Manager on 21 May 2024
Hello Crystal,Thank you for taking a moment to leave your review. We are thrilled that we could provide you with a comfortable experience while you were here for your conference. It would be our pleasure to welcome you back for another great stay anytime. Hilton Columbus Downtown

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Mar 2024
Response from General Manager on 21 May 2024
Dear Melissa,Thank you for sharing your experience. We're happy to hear you had a positive stay, and we hope to welcome you back on your next visit to Columbus.Hilton Columbus Downtown

10/10 Excellent

Martti

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool tall building
Stayed 1 night in May 2024
Response from General Manager on 21 May 2024
Hello Martti,Thank you for your perfect rating. We're happy to hear you enjoyed our property overall and welcome you to come back and stay with us on your next visit to Columbus.Hilton Columbus Downtown

10/10 Excellent

Maribel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, easy to get to- good customer service
Stayed 1 night in May 2024
Response from General Manager on 21 May 2024
Hello Maribel, and thank you for taking a second to let us know about your stay. We are glad you enjoyed our dedication to cleanliness and service, and we hope to welcome you to our property again in the future.Hilton Columbus Downtown

10/10 Excellent

Louellen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hilton Columbus Downtown on 20 May 2024
Hello, Louellen Thank you for your 5-star rating! It's wonderful to see that your visit was an enjoyable one. We hope to see you again soon!

10/10 Excellent

Josh, Chargin Falls

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great hotel!
Stayed 1 night in May 2024
Response from General Manager on 21 May 2024
Hello Josh,We're glad you had a good experience and appreciate your perfect rating. Please come back and stay with us on your next visit to Columbus.Hilton Columbus Downtown

6/10 Okay

Caleb

Travelled with partner
Parking was kind of hectic. And the staff was a bit argumentative. There was hair in our shower that wasn’t ours. And the coffee maker could have used some help.
Stayed 1 night in May 2024
Response from General Manager on 17 May 2024
Caleb,We are sorry to hear that your stay was not as expected. Please accept our apologies for any service and cleanliness concerns during your visit, as well as any issues with our parking options. Our team is always looking for ways to improve and we would appreciate an opportunity to speak with you directly regarding your experience and how we could have exceeded your expectations. If you are able, please reach out to the hotel directly to discuss. We hope you will consider giving us another opportunity to be your host as your travels bring you back to Columbus. Hilton Columbus Downtown

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another great stay well run hotel
Stayed 6 nights in May 2024
Response from General Manager on 13 May 2024
Dear Jason, Thank you for your perfect rating! It was our pleasure to host you, and we look forward to welcoming you back soon. Hilton Columbus Downtown

10/10 Excellent

ALAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hitel
Stayed 1 night in May 2024
Response from General Manager on 13 May 2024
Dear Alan,Thank you for your kind compliment. It was a pleasure to welcome you to Hilton Columbus Downtown, and we hope to see you again soon. Hilton Columbus Downtown

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 1 night in May 2024
Response from General Manager on 13 May 2024
Nicole,We are happy to know that you had a great experience with us overall, and we trust that everything was in order for your stay. Thank you so much for the perfect rating, and we hope you will join us again the next time you visit Columbus. Hilton Columbus Downtown

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, would stay again
Stayed 1 night in May 2024
Response from General Manager on 13 May 2024
Dear Jessica,Thank you for your review. We’re glad you enjoyed your visit. Come back and stay with us on your next trip to Columbus. Hilton Columbus Downtown

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hilton Columbus Downtown on 6 May 2024
Hello, Elizabeth -Thank you for your excellent rating, we hope to have the opportunity to serve you again in the future!

6/10 Okay

Sara

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was okay. The pool was overcrowded and not kept up as well as it should be, but other than that okay
Stayed 1 night in Apr 2024

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff were extremely friendly and were able to answer all of my questions. The room was very clean. The only negative, is the beds were extremely hard and uncomfortable.
Stayed 1 night in Apr 2024
Response from General Manager on 2 May 2024
Robert,Thank you for sharing your review. We appreciate you highlighting our team and attention to cleanliness! However, we are disappointed to hear that our beds were not to your preference. For the future, please know that we offer mattress toppers to tailor our beds to your personal comfort. We hope to have the opportunity to welcome you again soon. Hilton Columbus Downtown

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was connected to the convention center where we had a volleyball tournament so it was convenient. Parking was easy.
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
Jill,We are delighted to know that our connection to the convention center and our parking options were the highlights of your visit. Thank you so much for the perfect rating, and we hope to host you again the next time you visit Columbus. Hilton Columbus Downtown

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, amenities
Right downtown in the middle of everything. Staff was always accommodating and helpful.
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
Ashley,We are so happy to know that you had a good time with us overall and that our team exemplified our commitment to hospitable service during your visit. Thank you for the perfect rating, and we hope you will visit us again the next time you come to the Columbus area. Hilton Columbus Downtown

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hilton Columbus Downtown on 30 Apr 2024
Hello, Angela Thank you for your excellent rating! We hope to have another opportunity to welcome you in the future!

10/10 Excellent

Jessica

Stayed 1 night in Apr 2024
Response from Hilton Columbus Downtown on 20 May 2024
Hello, Jessica Thank you for your 5-star rating, it's wonderful that you enjoyed your visit. We hope to see you again soon!

10/10 Excellent

Aaron-Roth

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 15 nights in Apr 2024
Response from General Manager on 30 Apr 2024
Dear Aaron,Thank you for choosing to stay with us and for awarding us with a five-star rating. It would be wonderful to have you stay with us again.Hilton Columbus Downtown

10/10 Excellent

Jessica

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Please bring back an airport shuttle.
Stayed 2 nights in Apr 2024
Response from General Manager on 26 Apr 2024
Jessica,Thank you so much for the high rating and we trust that you had a good time with us overall. We appreciate your feedback regarding the airport shuttle; this is a service that we have never offered as a hotel amenity. It may be possible that you are referring to the public shuttle service that has ceased operations. Our Front Office team is always happy to assist you with any transportation needs that you may have! It is our hope that you will consider joining us again the next time you visit Columbus. Hilton Columbus Downtown

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a very nice hotel with excellent service. Quiet rooms vey nice and clean.
Stayed 1 night in Apr 2024
Response from General Manager on 25 Apr 2024
Terry,Your feedback is greatly appreciated. We are so happy to know that our team and their dedication to cleanliness were the highlights of your stay. Thank you so much for the five-star rating, and we hope to see you again the next time you visit Columbus. Hilton Columbus Downtown

10/10 Excellent

Melisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel within walking distance of Nationwide Arena. Great cocktails at the bar. My sister and I had a wonderful time. Beds are very clean and comfortable.
Stayed 1 night in Apr 2024
Response from General Manager on 24 Apr 2024
Melisa,Thank you so much for taking the time to leave us your feedback. We are so happy to know that our location, cocktails, and beds all added up to a great stay. It would be a pleasure to host you again the next time you visit the Columbus area. Hilton Columbus Downtown

10/10 Excellent

RACHEL, West Harrison

Stayed 2 nights in Apr 2024
Response from Hilton Columbus Downtown on 14 May 2024
Hello, Rachel Thank you for your wonderful rating! We hope to see you again soon!

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have loved to order food at Spark after the Springsteen concert. Staff was great and drinks too
Stayed 1 night in Apr 2024
Response from General Manager on 24 Apr 2024
Hello Susan,We're glad that our team left a great impression on you, and we're thrilled that our convenient location contributed positively to your experience. Thank you for your review. It would be our pleasure to welcome you back for another exceptional stay in the future.Hilton Columbus Downtown

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone working there was friendly and helpful. The convenience of being by the Convention Center was an added bonus.
Stayed 2 nights in Apr 2024
Response from General Manager on 24 Apr 2024
Hello Susan,We're glad that our team left a great impression on you, and we're thrilled that our convenient location contributed positively to your experience. Thank you for your review. It would be our pleasure to welcome you back for another exceptional stay in the future.Hilton Columbus Downtown

6/10 Okay

Marc

Travelled with partner
Liked: Cleanliness, amenities
People were not friendly nor did they act like they wanted to help you. Took exceptionally long to get anything done. Auto text machine kept sending me the same text over and over again the first night there. Text didn’t even apply to me.
Stayed 2 nights in Apr 2024
Response from General Manager on 24 Apr 2024
Marc,Thank you for taking the time to leave us your feedback. We are sorry to hear that the service you received from our team didn't live up to the hospitality standards that we always strive to achieve. This is never the experience we want our guests to have and we have addressed your concerns regarding the text messages, we're very sorry if this caused you any disturbance. Should you wish to discuss any aspect of your visit further, please do not hesitate to reach out to us offline so that we can better assist you. We hope you will consider giving us another chance to impress you the next time you visit the area. Hilton Columbus Downtown

10/10 Excellent

Nicole

Liked: Property conditions & facilities
Clean, convenient. Professional, accommodating, and friendly staff.
Stayed 2 nights in Apr 2024
Response from General Manager on 24 Apr 2024
Nicole,Your feedback means everything to us. It is wonderful to know that you enjoyed our team members and their dedication to cleanliness during your stay! We hope you will come back to stay with us again should you return to the Columbus area. Hilton Columbus Downtown

10/10 Excellent

ESFANDIAR

Liked: Cleanliness, staff & service, property conditions & facilities
Close to great restaurants and walkable.
Stayed 1 night in Apr 2024
Response from General Manager on 24 Apr 2024
Esfandiar,We are happy to know that our location was perfect for your needs and that you had a great time with us overall. Please consider coming back to join us again the next time you visit the Columbus area. Hilton Columbus Downtown

10/10 Excellent

Cara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel! Great location and nice rooms. Highly recommend.
Stayed 1 night in Apr 2024
Response from General Manager on 23 Apr 2024
Cara,Your feedback is gratefully received. We are so happy to know that our location was perfect for your needs and that you enjoyed our accommodations during your visit. Your recommendation means the world to us, and we hope to see you again soon.Hilton Columbus Downtown

10/10 Excellent

Audrone

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hilton Columbus Downtown on 24 Apr 2024
Hello, Audrone - Thank you for taking the time to rate your stay with us, we're so excited to see that your stay was an enjoyable one. We look forward to hosting you again.

10/10 Excellent

Janet

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Hilton Columbus Downtown on 24 Apr 2024
Hello, Janet Thank you for taking the time to rate your visit. We hope to have another opportunity to be your host as your travels bring you back to Columbus.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was very friendly and helpful. My room was clean and the bed was comfortable.
Stayed 1 night in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Janet,We greatly appreciate your review. It is wonderful to know that our team and their dedication to cleanliness and comfort stood out to you during your visit. It is our hope that you will consider coming back to join us again the next time you visit Columbus.Hilton Columbus Downtown

10/10 Excellent

Gayla

Travelled with family
Liked: Cleanliness, staff & service
Love the new side - BUT it is ridiculous how small the pool is for both of these hotels!
Stayed 1 night in Apr 2024
Response from General Manager on 23 Apr 2024
Gayla,We are so happy to know that you enjoyed our new tower, and we appreciate the perfect rating. Thank you for your feedback regarding the size of our indoor pool and we're sorry that you found it to be too small. We hope that you enjoyed everything else about your stay and that you will visit us again the next time you come to the area. Hilton Columbus Downtown

10/10 Excellent

Madjid

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Clean and modern. Staff amazing. The hotel is huge and has so many amenities.
Stayed 1 night in Apr 2024
Response from General Manager on 23 Apr 2024
Madjid,It is great to know that you had a wonderful experience overall. We are thrilled that our team and their dedication to cleanliness were the highlights of your time with us. It would be a pleasure to host you again the next time you visit the Columbus area. Hilton Columbus Downtown

10/10 Excellent

Cynthia, Oxford

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Hilton Columbus Downtown on 22 Apr 2024
Hello, Cynthia Thank you for your awesome rating! We look forward to welcoming you back in the future.

10/10 Excellent

Natalie

Stayed 1 night in Apr 2024
Response from Hilton Columbus Downtown on 10 May 2024
Hello, Natalie Thank you for your wonderful rating! We hope to see you again soon!

10/10 Excellent

Sonja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property.
Stayed 1 night in Feb 2024
Response from General Manager on 16 Apr 2024
Sonja,Thank you so much for the perfect rating. We are happy to know that you had a great time with us overall. It would be a pleasure to host you again the next time you visit the Columbus area. Hilton Columbus Downtown

10/10 Excellent

Ma Theresa

Stayed 1 night in Apr 2024
Response from Hilton Columbus Downtown on 6 May 2024
Hello, Ma Theresa -Thank you for your 5-star review. We are excited to see you again as your travels bring you back to Columbus.

10/10 Excellent

Sebastian

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property looks/feels amazing, room was spotless and has one of the best views of the city on the higher levels. The gym and pool were nice. Lots of food options. I could not get my laptop to hook up to the wifi but phones were fine. Parking and other extras will cost fees. I always enjoy hilton resort properties.
Stayed 1 night in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Sebastian, It was a pleasure having you as our guest, and we appreciate your loyalty to our brand. We are happy to see our amenities, rooms, and views were all positive aspects of your visit. Please be assured that our team is available to assist you in troubleshooting any connectivity issues that may arise; we do apologize that you encountered issues. The next time you are in downtown Columbus, we hope to see you again! Hilton Columbus Downtown

10/10 Excellent

Kurt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay
Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr 2024
Kurt,We are so happy to know that you enjoyed your stay with us overall and we hope that everything was in order for your visit. Please consider coming back to join us again the next time you visit Columbus. Hilton Columbus Downtown

10/10 Excellent

Adam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr 2024
Dear Adam,Thank you for taking the time to leave your review. We are delighted that you enjoyed your recent stay at Hilton Columbus Downtown. We hope you return soon for another terrific visit.Hilton Columbus Downtown

10/10 Excellent

Kathy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel.
Stayed 1 night in Apr 2024
Response from Hilton Columbus Downtown on 9 Apr 2024
Hello, Kathy Thank you for rating your stay with us. It's always wonderful to see that our guests enjoyed their visit. We look forward to seeing you again in the future.

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Mar 2024
Response from General Manager on 7 Apr 2024
Hello Erica,Thank you for your perfect rating. We appreciate you highlighting our location and trust you had a great stay. We hope to welcome you back to stay with us on your next visit to Columbus.Hilton Columbus Downtown

10/10 Excellent

Branden

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was walkable to basically everything
Stayed 2 nights in Mar 2024
Response from General Manager on 7 Apr 2024
Dear Branden,Thank you for your great review of Hilton Columbus Downtown. We are pleased to hear you enjoyed our convenient location. It is our hope you will stay with us again in the future.Hilton Columbus Downtown

10/10 Excellent

DEBORAH, cincinnati

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was kind and helpful and welcoming. I was a little lost in the maze of the convention center and hotels but that might just be me. The ladies in housekeeping were very helpful. They made sure I had what I need. Mostly I would like to thank Expedia and the hotel for having me all registered and taken care of for this conference. I didn't have to worry about a thing. The only problem I had was that I am tax exempt and I didn't see anything on Expedia to take care of this so I was charged tax. Thank you again. It was a relaxing and delightful stay. (The gentleman at valet wasn't busy when I went to get to my car and I asked directions. He went ahead and volunteered to walk me to my car! Who does that anymore and unfortunately i didn't have any cash left to tip him. He was just being kind I think.)
Stayed 2 nights in Mar 2024
Response from General Manager on 3 Apr 2024
Deborah, Thank you for taking the time to leave us your review. While we apologize for any confusion getting around, we are happy to hear that our team members impressed you during your visit and that you had a good time with us overall. We will be sure to pass your compliments along to all the appropriate team members. As your reservation was made through Expedia, their system dictates the exemption status being adhered to or not, though we are sorry that our team could not amend this. We hope to have the chance to host you on your future trips to Columbus. Hilton Columbus Downtown

10/10 Excellent

Reatta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service as always! Lots of dinning options, close to the stadiums, very peaceful, but fun area to be in.
Stayed 2 nights in Mar 2024
Response from General Manager on 3 Apr 2024
Reatta,We are so happy to know that you had a great time with us overall and that our location was perfect for your needs. We also greatly appreciate you highlighting our team members and their dedication to attentive service. Thank you, and we hope you will consider joining us again should you return to Columbus. Hilton Columbus Downtown

10/10 Excellent

Richard

Stayed 1 night in Mar 2024
Response from Hilton Columbus Downtown on 22 Apr 2024
Hello, Richard Thank you for taking the time to rate your stay! It's wonderful to see that your visit was an enjoyable one. We look forward to seeing you again.

10/10 Excellent

James

Travelled with family and small children
Liked: Amenities
The sky bridge offered a great deal of connectivity and the room was clean and comfortable. The room service was excellent.
Stayed 2 nights in Mar 2024
Response from General Manager on 26 Mar 2024
Thank you, James, for the wonderful review and for sharing your compliments on our attention to cleanliness and the convenience we offer. We trust that you will look to us in the future the next time you are back in downtown Columbus. Thank you!Hilton Columbus Downtown