All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Very nice and accommodating. I was there for a conference and it was very convenient.
Crystal Ann
Stayed 1 night in May 2024
Response from General Manager on 21 May 2024
Hello Crystal,Thank you for taking a moment to leave your review. We are thrilled that we could provide you with a comfortable experience while you were here for your conference. It would be our pleasure to welcome you back for another great stay anytime. Hilton Columbus Downtown
Dear Melissa,Thank you for sharing your experience. We're happy to hear you had a positive stay, and we hope to welcome you back on your next visit to Columbus.Hilton Columbus Downtown
Hello Martti,Thank you for your perfect rating. We're happy to hear you enjoyed our property overall and welcome you to come back and stay with us on your next visit to Columbus.Hilton Columbus Downtown
Hello Maribel, and thank you for taking a second to let us know about your stay. We are glad you enjoyed our dedication to cleanliness and service, and we hope to welcome you to our property again in the future.Hilton Columbus Downtown
Hello Josh,We're glad you had a good experience and appreciate your perfect rating. Please come back and stay with us on your next visit to Columbus.Hilton Columbus Downtown
6/10 Okay
Caleb
Travelled with partner
15 May 2024
Parking was kind of hectic.
And the staff was a bit argumentative.
There was hair in our shower that wasn’t ours.
And the coffee maker could have used some help.
Caleb
Stayed 1 night in May 2024
Response from General Manager on 17 May 2024
Caleb,We are sorry to hear that your stay was not as expected. Please accept our apologies for any service and cleanliness concerns during your visit, as well as any issues with our parking options. Our team is always looking for ways to improve and we would appreciate an opportunity to speak with you directly regarding your experience and how we could have exceeded your expectations. If you are able, please reach out to the hotel directly to discuss. We hope you will consider giving us another opportunity to be your host as your travels bring you back to Columbus. Hilton Columbus Downtown
Dear Jason, Thank you for your perfect rating! It was our pleasure to host you, and we look forward to welcoming you back soon. Hilton Columbus Downtown
Dear Alan,Thank you for your kind compliment. It was a pleasure to welcome you to Hilton Columbus Downtown, and we hope to see you again soon. Hilton Columbus Downtown
Nicole,We are happy to know that you had a great experience with us overall, and we trust that everything was in order for your stay. Thank you so much for the perfect rating, and we hope you will join us again the next time you visit Columbus. Hilton Columbus Downtown
Dear Jessica,Thank you for your review. We’re glad you enjoyed your visit. Come back and stay with us on your next trip to Columbus. Hilton Columbus Downtown
Hotel staff were extremely friendly and were able to answer all of my questions. The room was very clean. The only negative, is the beds were extremely hard and uncomfortable.
Robert
Stayed 1 night in Apr 2024
Response from General Manager on 2 May 2024
Robert,Thank you for sharing your review. We appreciate you highlighting our team and attention to cleanliness! However, we are disappointed to hear that our beds were not to your preference. For the future, please know that we offer mattress toppers to tailor our beds to your personal comfort. We hope to have the opportunity to welcome you again soon. Hilton Columbus Downtown
The hotel was connected to the convention center where we had a volleyball tournament so it was convenient. Parking was easy.
Jill
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
Jill,We are delighted to know that our connection to the convention center and our parking options were the highlights of your visit. Thank you so much for the perfect rating, and we hope to host you again the next time you visit Columbus. Hilton Columbus Downtown
10/10 Excellent
Ashley
Travelled with partner
29 Apr 2024
Liked: Cleanliness, amenities
Right downtown in the middle of everything. Staff was always accommodating and helpful.
Ashley
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
Ashley,We are so happy to know that you had a good time with us overall and that our team exemplified our commitment to hospitable service during your visit. Thank you for the perfect rating, and we hope you will visit us again the next time you come to the Columbus area. Hilton Columbus Downtown
Dear Aaron,Thank you for choosing to stay with us and for awarding us with a five-star rating. It would be wonderful to have you stay with us again.Hilton Columbus Downtown
Jessica,Thank you so much for the high rating and we trust that you had a good time with us overall. We appreciate your feedback regarding the airport shuttle; this is a service that we have never offered as a hotel amenity. It may be possible that you are referring to the public shuttle service that has ceased operations. Our Front Office team is always happy to assist you with any transportation needs that you may have! It is our hope that you will consider joining us again the next time you visit Columbus. Hilton Columbus Downtown
a very nice hotel with excellent service. Quiet rooms vey nice and clean.
Terry
Stayed 1 night in Apr 2024
Response from General Manager on 25 Apr 2024
Terry,Your feedback is greatly appreciated. We are so happy to know that our team and their dedication to cleanliness were the highlights of your stay. Thank you so much for the five-star rating, and we hope to see you again the next time you visit Columbus. Hilton Columbus Downtown
Beautiful hotel within walking distance of Nationwide Arena. Great cocktails at the bar. My sister and I had a wonderful time. Beds are very clean and comfortable.
Melisa
Stayed 1 night in Apr 2024
Response from General Manager on 24 Apr 2024
Melisa,Thank you so much for taking the time to leave us your feedback. We are so happy to know that our location, cocktails, and beds all added up to a great stay. It would be a pleasure to host you again the next time you visit the Columbus area. Hilton Columbus Downtown
10/10 Excellent
RACHEL, West Harrison
23 Apr 2024
RACHEL
Stayed 2 nights in Apr 2024
Response from Hilton Columbus Downtown on 14 May 2024
Hello, Rachel Thank you for your wonderful rating! We hope to see you again soon!
Would have loved to order food at Spark after the Springsteen concert. Staff was great and drinks too
Susan
Stayed 1 night in Apr 2024
Response from General Manager on 24 Apr 2024
Hello Susan,We're glad that our team left a great impression on you, and we're thrilled that our convenient location contributed positively to your experience. Thank you for your review. It would be our pleasure to welcome you back for another exceptional stay in the future.Hilton Columbus Downtown
Everyone working there was friendly and helpful. The convenience of being by the Convention Center was an added bonus.
Susan
Stayed 2 nights in Apr 2024
Response from General Manager on 24 Apr 2024
Hello Susan,We're glad that our team left a great impression on you, and we're thrilled that our convenient location contributed positively to your experience. Thank you for your review. It would be our pleasure to welcome you back for another exceptional stay in the future.Hilton Columbus Downtown
6/10 Okay
Marc
Travelled with partner
22 Apr 2024
Liked: Cleanliness, amenities
People were not friendly nor did they act like they wanted to help you. Took exceptionally long to get anything done. Auto text machine kept sending me the same text over and over again the first night there. Text didn’t even apply to me.
Marc
Stayed 2 nights in Apr 2024
Response from General Manager on 24 Apr 2024
Marc,Thank you for taking the time to leave us your feedback. We are sorry to hear that the service you received from our team didn't live up to the hospitality standards that we always strive to achieve. This is never the experience we want our guests to have and we have addressed your concerns regarding the text messages, we're very sorry if this caused you any disturbance. Should you wish to discuss any aspect of your visit further, please do not hesitate to reach out to us offline so that we can better assist you. We hope you will consider giving us another chance to impress you the next time you visit the area. Hilton Columbus Downtown
10/10 Excellent
Nicole
22 Apr 2024
Liked: Property conditions & facilities
Clean, convenient. Professional, accommodating, and friendly staff.
Nicole
Stayed 2 nights in Apr 2024
Response from General Manager on 24 Apr 2024
Nicole,Your feedback means everything to us. It is wonderful to know that you enjoyed our team members and their dedication to cleanliness during your stay! We hope you will come back to stay with us again should you return to the Columbus area. Hilton Columbus Downtown
Esfandiar,We are happy to know that our location was perfect for your needs and that you had a great time with us overall. Please consider coming back to join us again the next time you visit the Columbus area. Hilton Columbus Downtown
Excellent hotel! Great location and nice rooms. Highly recommend.
Cara
Stayed 1 night in Apr 2024
Response from General Manager on 23 Apr 2024
Cara,Your feedback is gratefully received. We are so happy to know that our location was perfect for your needs and that you enjoyed our accommodations during your visit. Your recommendation means the world to us, and we hope to see you again soon.Hilton Columbus Downtown
Response from Hilton Columbus Downtown on 24 Apr 2024
Hello, Audrone - Thank you for taking the time to rate your stay with us, we're so excited to see that your stay was an enjoyable one. We look forward to hosting you again.
10/10 Excellent
Janet
22 Apr 2024
Liked: Cleanliness
Janet
Stayed 2 nights in Mar 2024
Response from Hilton Columbus Downtown on 24 Apr 2024
Hello, Janet Thank you for taking the time to rate your visit. We hope to have another opportunity to be your host as your travels bring you back to Columbus.
The hotel staff was very friendly and helpful. My room was clean and the bed was comfortable.
Janet
Stayed 1 night in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Janet,We greatly appreciate your review. It is wonderful to know that our team and their dedication to cleanliness and comfort stood out to you during your visit. It is our hope that you will consider coming back to join us again the next time you visit Columbus.Hilton Columbus Downtown
10/10 Excellent
Gayla
Travelled with family
21 Apr 2024
Liked: Cleanliness, staff & service
Love the new side - BUT it is ridiculous how small the pool is for both of these hotels!
Gayla
Stayed 1 night in Apr 2024
Response from General Manager on 23 Apr 2024
Gayla,We are so happy to know that you enjoyed our new tower, and we appreciate the perfect rating. Thank you for your feedback regarding the size of our indoor pool and we're sorry that you found it to be too small. We hope that you enjoyed everything else about your stay and that you will visit us again the next time you come to the area. Hilton Columbus Downtown
10/10 Excellent
Madjid
Travelled with family, Travelled with family and small children
Great property. Clean and modern. Staff amazing. The hotel is huge and has so many amenities.
Madjid
Stayed 1 night in Apr 2024
Response from General Manager on 23 Apr 2024
Madjid,It is great to know that you had a wonderful experience overall. We are thrilled that our team and their dedication to cleanliness were the highlights of your time with us. It would be a pleasure to host you again the next time you visit the Columbus area. Hilton Columbus Downtown
Sonja,Thank you so much for the perfect rating. We are happy to know that you had a great time with us overall. It would be a pleasure to host you again the next time you visit the Columbus area. Hilton Columbus Downtown
10/10 Excellent
Ma Theresa
14 Apr 2024
Ma Theresa
Stayed 1 night in Apr 2024
Response from Hilton Columbus Downtown on 6 May 2024
Hello, Ma Theresa -Thank you for your 5-star review. We are excited to see you again as your travels bring you back to Columbus.
10/10 Excellent
Sebastian
Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Property looks/feels amazing, room was spotless and has one of the best views of the city on the higher levels. The gym and pool were nice. Lots of food options. I could not get my laptop to hook up to the wifi but phones were fine. Parking and other extras will cost fees. I always enjoy hilton resort properties.
Sebastian
Stayed 1 night in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Sebastian, It was a pleasure having you as our guest, and we appreciate your loyalty to our brand. We are happy to see our amenities, rooms, and views were all positive aspects of your visit. Please be assured that our team is available to assist you in troubleshooting any connectivity issues that may arise; we do apologize that you encountered issues. The next time you are in downtown Columbus, we hope to see you again! Hilton Columbus Downtown
Kurt,We are so happy to know that you enjoyed your stay with us overall and we hope that everything was in order for your visit. Please consider coming back to join us again the next time you visit Columbus. Hilton Columbus Downtown
Dear Adam,Thank you for taking the time to leave your review. We are delighted that you enjoyed your recent stay at Hilton Columbus Downtown. We hope you return soon for another terrific visit.Hilton Columbus Downtown
Response from Hilton Columbus Downtown on 9 Apr 2024
Hello, Kathy Thank you for rating your stay with us. It's always wonderful to see that our guests enjoyed their visit. We look forward to seeing you again in the future.
Hello Erica,Thank you for your perfect rating. We appreciate you highlighting our location and trust you had a great stay. We hope to welcome you back to stay with us on your next visit to Columbus.Hilton Columbus Downtown
Dear Branden,Thank you for your great review of Hilton Columbus Downtown. We are pleased to hear you enjoyed our convenient location. It is our hope you will stay with us again in the future.Hilton Columbus Downtown
Everyone was kind and helpful and welcoming. I was a little lost in the maze of the convention center and hotels but that might just be me. The ladies in housekeeping were very helpful. They made sure I had what I need.
Mostly I would like to thank Expedia and the hotel for having me all registered and taken care of for this conference. I didn't have to worry about a thing. The only problem I had was that I am tax exempt and I didn't see anything on Expedia to take care of this so I was charged tax. Thank you again. It was a relaxing and delightful stay. (The gentleman at valet wasn't busy when I went to get to my car and I asked directions. He went ahead and volunteered to walk me to my car! Who does that anymore and unfortunately i didn't have any cash left to tip him. He was just being kind I think.)
DEBORAH
Stayed 2 nights in Mar 2024
Response from General Manager on 3 Apr 2024
Deborah, Thank you for taking the time to leave us your review. While we apologize for any confusion getting around, we are happy to hear that our team members impressed you during your visit and that you had a good time with us overall. We will be sure to pass your compliments along to all the appropriate team members. As your reservation was made through Expedia, their system dictates the exemption status being adhered to or not, though we are sorry that our team could not amend this. We hope to have the chance to host you on your future trips to Columbus. Hilton Columbus Downtown
Excellent customer service as always! Lots of dinning options, close to the stadiums, very peaceful, but fun area to be in.
Reatta
Stayed 2 nights in Mar 2024
Response from General Manager on 3 Apr 2024
Reatta,We are so happy to know that you had a great time with us overall and that our location was perfect for your needs. We also greatly appreciate you highlighting our team members and their dedication to attentive service. Thank you, and we hope you will consider joining us again should you return to Columbus. Hilton Columbus Downtown
10/10 Excellent
Richard
28 Mar 2024
Richard
Stayed 1 night in Mar 2024
Response from Hilton Columbus Downtown on 22 Apr 2024
Hello, Richard Thank you for taking the time to rate your stay! It's wonderful to see that your visit was an enjoyable one. We look forward to seeing you again.
10/10 Excellent
James
Travelled with family and small children
24 Mar 2024
Liked: Amenities
The sky bridge offered a great deal of connectivity and the room was clean and comfortable. The room service was excellent.
James
Stayed 2 nights in Mar 2024
Response from General Manager on 26 Mar 2024
Thank you, James, for the wonderful review and for sharing your compliments on our attention to cleanliness and the convenience we offer. We trust that you will look to us in the future the next time you are back in downtown Columbus. Thank you!Hilton Columbus Downtown