Costambar Holidays

I was able to hear the music that was playing on the first floor to the second floor

Excellent service , very clean, food amazing, there’s no complaints about sublime quality.

The staff were excellent, variety of food was good, rooms and areas were clean. I sent my employees to this report for a 3 day mini vacation. They loved and would love to return next year.

The rooms facing the street are significantly sized but poorly designed. Too much wasted space. Big rooms with no real closet to hang clothes. I changed my room because you can hear all the noise from motorcycles and cars passing through. The floors in new room were filled with hair and smelled of cooking oil as if someone had been frying food in the suite. I called front desk which sent staff to clean the room and I also asked to change sheets as I had no guarantee they had been replaced. Its a nice hotel but hygiene is the last thing a guest should be faced with complaining about. Also their restaurant serves coffee from a machine. Coffee is important to people easy to make so offering coffee you can pick up from a gas station isn’t the way to go.

The Marien Puerto Plata is a beautiful complex. The staff was friendly, but at the restaurants it took a long time to get served a beverage. The food was good, and although there are a few restaurants to choose from the food selection is very limited. The furniture in rooms at the hotel are outdated. The doors of the closet of the room I stood were sliding doors that didn’t slide anymore, they were stuck and the mirror of the closet door was rusted. We were charged $3 per day to be able to use the in room safe… I’ve never had a resort charge for that. One thing I did absolutely love about the resort was the pool area. It was beautiful. (The bartenders at the pool bar have to be a little more upbeat.). The entertainment was also good.