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Reviews of The Vicarage Freehouse & Rooms

4 out of 5
The Vicarage Freehouse & Rooms
Knutsford Road, Holmes Chapel, Crewe, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 121 out of 227 reviews" "
Rating 8 - Good. 72 out of 227 reviews" "
Rating 6 - Okay. 22 out of 227 reviews" "
Rating 4 - Poor. 7 out of 227 reviews" "
Rating 2 - Terrible. 5 out of 227 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, stayed one night to attend a family event. Clean and lots of character, nice breakfast and friendly staff. I would definitely recommend.
Stayed 1 night in Apr 2024

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t eat so can't rate that aspect of stay but reception was very friendly and appeared very organised. Room was fine though bathroom could do with updating. The toilet roll holder was not in an easy place to reach and the towel rail was extremely high.
Stayed 1 night in Apr 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

ijaz, GLASGOW

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Avery things was perfect
Stayed 1 night in Apr 2024

8/10 Good

Mark

Liked: Staff & service
It’s good for a nights stay visiting friends
Stayed 1 night in Mar 2024
Response from VH on 9 Apr 2024
Thank you for the lovely score, we hope to see you soon!

4/10 Poor

Alex

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Turn up and the room we were put in hand't been cleaned and someone had been sleeping in the bed. the room we did have was nice but far to hot and no way of controlling the temperature Definitely not worth the price we paid
Stayed 1 night in Feb 2024
Response from VH on 12 Mar 2024
Thank you for taking the time to share your feedback. We're sorry to hear about your experience, and we would like the opportunity to address your concerns directly. Could you please contact us on enquiries@vicaragecheshire.co.uk, so that we can discuss your experience further? Your input is important to us, and we want to ensure we address any issues to improve our services.We appreciate your understanding and hope to hear from you soon.Best regards,

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from RM on 25 Jan 2024
Thank you for taking the time to provide your feedback. We're delighted you enjoyed your visit and look forward to seeing you again soon Many Thanks,The Flat Cap Team

8/10 Good

Mr card

Stayed 1 night in Jan 2024
Response from RM on 23 Jan 2024
Thank you for taking the time to provide your fantastic feedback, we look forward to welcoming you back again soon.Many Thanks,The Flat Cap Team

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Nice friendly staff nice food nice room plus parking was good 😊
Stayed 1 night in Jan 2024
Response from RM on 23 Jan 2024
Thank you for taking the time to provide your fantastic feedback, we look forward to welcoming you back again soon.Many Thanks,The Flat Cap Team

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, calm atmosphere, lovely staff and very welcoming! Highly recommend breakfast! Lovely place to stay
Stayed 1 night in Jan 2024
Response from RM on 23 Jan 2024
Thank you for taking the time to provide your fantastic feedback, we look forward to welcoming you back again soon.Many Thanks,The Flat Cap Team

10/10 Excellent

Matthew

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable room, modern and clean. The toilet flush was weak but that was all. The restaurant was great and we were fortunate to be served by two wait staff who were exceptionally good and very pleasant - one who served us for dinner and one who served us for breakfast. We would definitely stay again.
Stayed 1 night in Jan 2024
Response from RM on 10 Jan 2024
Thank you for taking the time to provide your fantastic feedback, we thoroughly enjoy being involved with such special occasions, we look forward to welcoming you back again soon.Many Thanks,The Flat Cap Team

8/10 Good

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from RM on 10 Jan 2024
Thank you for taking the time to provide your fantastic feedback, we thoroughly enjoy being involved with such special occasions, we look forward to welcoming you back again soon.Many Thanks,The Flat Cap Team

10/10 Excellent

Steven

Stayed 6 nights in Nov 2023
Response from RM on 21 Dec 2023
Thank you for taking the time to provide your review, we look forward to welcoming you back again soon.Many Thanks,The Flat Cap Team

10/10 Excellent

Lee

Stayed 1 night in Nov 2023
Response from RM on 21 Dec 2023
Thank you for taking the time to provide your review, we look forward to welcoming you back again soon.Many Thanks,The Flat Cap Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from RM on 28 Nov 2023
Thank you for taking the time to provide your rating, we look forward to welcoming you back again soon.Many Thanks,The Flat Cap Team

8/10 Good

Abdalla

Liked: Staff & service
Lovely staff. They were happy to give baby cot but did not tell me that I will be charged £5 until it was check out time. Needed to wait a while to get the hot water issues fixed as it seemed boiler wasn’t sat right? Not told what was the issue really. The sink was flooding and when I tried to see if I can unblock it it was so disgusting and so filthy. I really regretted the whole thing. I don’t know why but the cheaper travelodge I was much cleaner and better maintained.
Stayed 1 night in Nov 2023
Response from RM on 28 Nov 2023
Thank you for taking the time to provide your feedback, we have shared your comments with the team and we look forward to welcoming you back again soon.Many Thanks,The Flat Cap Team

8/10 Good

Will

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and comfortable
Excellent location for the office. Nice clean room, excellent shower and large towels. Will definitely book again.
Stayed 1 night in Nov 2023
Response from RM on 28 Nov 2023
Thank you for taking the time to provide your feedback, we have shared your comments with the team and we look forward to welcoming you back again soon.Many Thanks,The Flat Cap Team

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from RM on 28 Nov 2023
Thank you for taking the time to provide your rating, we look forward to welcoming you back again soon.Many Thanks,The Flat Cap Team

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from RM on 25 Oct 2023
Thank you for your rating Fiona. We delighted you enjoyed your visit and we hope to see you again soon.Many Thanks,The Flat Cap Team

8/10 Good

Adrian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
Short stay. Bed was wonderful. Food menu was limited and looked a bit pricey. SS and BT in the bar for all your sports needs
Stayed 1 night in Oct 2023
Response from RM on 25 Oct 2023
Thank you for your rating Adrian. We're delighted you enjoyed your visit and we hope to see you again soon.Many Thanks,The Flat Cap Team

6/10 Okay

Claire

Business traveller
Liked: Amenities
The photos of the rooms advertised online are not accurate, certainly not the room I had,- signature double. Staff were fantastic and downstairs bar and restaurant staff and environment are very nice.
Stayed 2 nights in Sep 2023
Response from RM on 2 Oct 2023
Thank you for providing great feedback regarding our team, we hope to welcome you back again soon.Many Thanks,The Flat Cap Team

10/10 Excellent

adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from RM on 25 Oct 2023
Thank you for your rating Adrian. We delighted you enjoyed your visit and we hope to see you again soon.Many Thanks,The Flat Cap Team

10/10 Excellent

Bob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful small country Inn. Great staff, delicious food. A car is a must as Holmes Chapel is very small and very little within walking distance.
Stayed 3 nights in Sep 2023
Response from RM on 2 Oct 2023
Thank you for the fantastic rating. We're delighted you enjoyed your visit. We look forward to welcoming you back soon.Many Thanks,The Flat Cap Team

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good, just noisy dining room, as wedding party present
Stayed 1 night in Sep 2023
Response from RM on 2 Oct 2023
Thank you for your rating. We're delighted you enjoyed your visit. We look forward to welcoming you back soon.Many Thanks,The Flat Cap Team

6/10 Okay

M

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Aug 2023
Response from RM on 2 Oct 2023
Thank you for taking the time to provide your rating. We hope to welcome you back again soon.Many Thanks,The Flat Cap Team

6/10 Okay

Peter

Liked: Cleanliness, property conditions & facilities
Don’t try charging your electric car here!
The manager kindly connected an extension lead in the dining room to our car charging cable. unfortunately, he failed to tell the night porter who unplugged the extension and shut the doors on my expensive cable which has been badly damaged! Room ok but with windows open bad traffic noise early morning.
Stayed 1 night in Aug 2023

10/10 Excellent

Michaela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from RM on 13 Aug 2023
Thank you for the fantastic feedback. We're delighted you enjoyed your visit. We look forward to welcoming you back soon.Many Thanks,The Flat Cap Team

10/10 Excellent

Simon

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 1 night in Jul 2023
Response from RM on 2 Aug 2023
Thank you for your comments Simon, we're delighted that you enjoyed all that The Vicarage has to offer. We have shared your comments with the team and we very much look forward to seeing you again soon for another visit.Many Thanks,The Flat Cap Team

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dog friendly. Bedroom was a good size. Plenty of parking and good breakfast. Staff very friendly. Est there on the Wednesday evening and good meal and service
Stayed 2 nights in Jul 2023
Response from RM on 2 Aug 2023
Thank you for your comments Mark, we're delighted that you enjoyed all that The Vicarage has to offer. We have shared your comments with the team and we very much look forward to seeing you again soon for another visit.Many Thanks,The Flat Cap Team

6/10 Okay

Patrick

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Jul 2023
Response from RM on 2 Aug 2023
Thank you for your rating Patrick, we very much look forward to seeing you again soon for another visit.Many Thanks,The Flat Cap Team

6/10 Okay

Donna

Business traveller
Disliked: Staff & service
Service and just being human
I had booked for two nights for myself and my daughter. On the second day whilst at work my daughter had to go to A&E - we spent 6 hours at hospital and afterwards as a result of her health decided to go back to the hotel and collect our things to go home. I arrived at the hotel and informed the receptionist of this and that we would no longer need the room for the night. She did not ask how my daughter was, if we needed anything for our journey back or even show any empathy or anything. At the least I would of hoped for a little empathy or for her to offer something - but nothing - all I got was… that’s fine we’re all done here so you can just grab your things. Terrible in my view - even an offer of a % off the next visit as a gesture or any empathy would have made me perhaps book again… but nothing, so I won’t be going back on that basis. Which is a shame as the people who work in restaurant and bar were amazing and amazing food too. Business need to empower their staff to be ‘human’ it’s as simple as that really.
Stayed 2 nights in Jul 2023

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from RM on 2 Aug 2023
Thank you for your rating Lucy. We look forward to seeing you again soon.Many Thanks,The Flat Cap Team

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were all fabulous The room was lovely. Even had immaculate sealant around the bath Only issue no plug near a mirror to do my hair Telly signal wasn’t great
Stayed 1 night in Jul 2023
Response from RM on 23 Jul 2023
Thank you for your feedback Tracy, we're delighted you enjoyed the team and your experience with us. We have shared your comments with the Management Team at The Vicarage, we very much look forward to seeing you again soon for another visit.Many Thanks,The Flat Cap Team

10/10 Excellent

David

Stayed 1 night in Jun 2023
Response from RM on 28 Jun 2023
Thank you for your fantastic rating David. We're delighted you enjoyed your experience with us, we look forward to seeing you again soon.Many Thanks,The Flat Cap Team

10/10 Excellent

Paula

Stayed 1 night in May 2023
Response from RM on 24 May 2023
Thank you for your rating Paula. We look forward to seeing you again soon. Many Thanks,The Flat Cap Team

2/10 Terrible

TONY

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Beware of the peacocks
The hotels has peacocks wandering around. Yes very random. The noise they make is horrific. Continues the entire stay. Worse than cockerels. On top of the peacock noise there was a dog barking at the noise they were making. So no sleep on the two nights stay.
Stayed 2 nights in May 2023
Response from RM on 6 Jun 2023
Thank you for taking the time to provide your feedback. We apologise that your experience was not as expected. Please contact us directly so that we can investigate the reservation with you. Many Thanks,The Flat Cap Team

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Easter stay, comfy beds great service all round perfect hotel location! Love the additional extras in the room
Stayed 1 night in Apr 2023
Response from RM on 28 Nov 2023
Thank you for taking the time to provide your feedback, we have shared your comments with the team and we look forward to welcoming you back again soon.Many Thanks,The Flat Cap Team

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Xx
Stayed 2 nights in Apr 2023
Response from RM on 24 May 2023
Thank you for your rating Susan. We look forward to seeing you again soon. Many Thanks,The Flat Cap Team

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from RM on 24 May 2023
Thank you for your rating Peter. We look forward to seeing you again soon. Many Thanks,The Flat Cap Team

8/10 Good

Chris

Stayed 1 night in Mar 2023
Response from RM on 24 May 2023
Thank you for your rating Chris. We hope to welcome you back to The Vicarage again soon. Many Thanks,The Flat Cap Team

10/10 Excellent

Ryan

Stayed 1 night in Mar 2023
Response from RM on 24 May 2023
Thank you for your rating Ryan. We look forward to seeing you again soon. Many Thanks,The Flat Cap Team

8/10 Good

Agnieszka

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms need upgrading, but cool restaurant with live music
Stayed 1 night in Mar 2023
Response from RM on 24 May 2023
Thank you for your feedback Agnieszka we have shared your comments with all of the team at The Vicarage. We're delighted you enjoyed the restaurant and live music. We look forward to seeing you again soon. Many Thanks,The Flat Cap Team

8/10 Good

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from RM on 24 May 2023
Thank you for your rating Oliver. We look forward to seeing you again soon. Many Thanks,The Flat Cap Team

10/10 Excellent

simon

Stayed 1 night in Feb 2023
Response from RM on 24 May 2023
Thank you for your rating Simon. We look forward to seeing you again soon. Many Thanks,The Flat Cap Team

2/10 Terrible

Paul

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Too noisy to sleep.
Very noisy fan in first room and traffic noise and no double glazing in second. I got virtually no sleep.
Stayed 1 night in Feb 2023

10/10 Excellent

Peter

Stayed 1 night in Feb 2023
Response from RM on 24 May 2023
Thank you for your rating Peter. We look forward to seeing you again soon. Many Thanks,The Flat Cap Team

4/10 Poor

Gillian

Liked: Cleanliness, property conditions & facilities, room comfort
The room was nice, clean and comfortable, the breakfast was nice enough although items missing. I booked an early check in which didn't occur as the room wasn't ready and was still charged for it... and at an incorrect amount. The website said pay on arrival and the hotel took the amount 3 days before I arrived. So although the room was nice enough the rest of it wasn't a very good service at all. I am still awaiting a response!! :(
Stayed 1 night in Jan 2023
Response from RM on 24 May 2023
Thank you for your feedback Gillian, we have shared your comments with the Management team at The Vicarage. We're glad that the issue is now resolved for you and we hope to see you again soon. Many Thanks,The Flat Cap Team

8/10 Good

mark

Stayed 1 night in Feb 2023
Response from RM on 24 May 2023
Thank you for your rating Mark. We look forward to seeing you again soon. Many Thanks,The Flat Cap Team

8/10 Good

Phil

Stayed 1 night in Feb 2023
Response from RM on 24 May 2023
Thank you for your rating Phil. We look forward to seeing you again soon. Many Thanks,The Flat Cap Team

10/10 Excellent

Karen

Stayed 2 nights in Jan 2023
Response from RM on 24 May 2023
Thank you for the fantastic rating Karen. We look forward to seeing you again soon. Many Thanks,The Flat Cap Team