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Reviews of The Waverley Hotel

3 out of 5
The Waverley Hotel
9 Pedley St, Crewe, England

Reviews

8.0

Very good

Rating 10 - Excellent. 40 out of 136 reviews" "
Rating 8 - Good. 65 out of 136 reviews" "
Rating 6 - Okay. 19 out of 136 reviews" "
Rating 4 - Poor. 10 out of 136 reviews" "
Rating 2 - Terrible. 2 out of 136 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Every you want vlose by
Stayed 1 night in Feb 2024
Response from Gina on 26 Mar 2024
Thank you for taking the time to review and score your stayKind regard

8/10 Good

Kaoru

Liked: Cleanliness, staff & service, property conditions & facilities
It's easy to walk to this hotel from Crewe station. Not a new building and a big room, but enough for sleeping:)
Stayed 1 night in Feb 2024
Response from Gina on 26 Mar 2024
Thank you for your reviewKind regards

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, super breakfast, good location to rail link appropriately 5min walk. Very nice staff Very welcoming.
Stayed 1 night in Feb 2024
Response from Gina on 26 Mar 2024
Thank you for your review, i shall pass on your commentsKind regards

10/10 Excellent

Matt

Stayed 1 night in Dec 2023
Response from Gina on 7 Feb 2024
thank you

8/10 Good

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed very last minute last night very cheap even at last minute and comfortable bed nice sized room, and nice breakfast too great value for money and right by Crewe FC and station too.
Stayed 1 night in Dec 2023
Response from Gina on 7 Feb 2024
Thank you

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Walkable and quiet pleasant and clean
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'd stay here again, good location
All I was after was a single, comfortable bed for one night. What I got was a single, comfortable bed, on which I slept very well. The staff were all polite and friendly and provided a hearty breakfast to set me up for the next day.
Stayed 1 night in Nov 2023
Response from Gina on 22 Nov 2023
thank you for you lovely comments kind regards

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Mould all over bathroom. Old and dirty.
Stayed 1 night in Nov 2023
Response from Gina on 21 Nov 2023
We cant address this comment as you have remained anonymous so we cant see what room you were in to check this out !

8/10 Good

Ian, Milton Keynes

Liked: Cleanliness, staff & service, amenities
The Waverley is a short walk from Crewe railway station, one road back from the very busy Nantwich Road, meaning it is reasonably quiet. It is a mix of older buildings and my room was quite small with a single bed, desk and wall mounted TV above the desk. The bed was OK; however the duvet was very thick, so I was either too hot under it, or too cold outside. There was a rather crinkly undersheet, but that didn't affect my sleeping. The en-suite shower worked well, though the towels were a little old. They don't serve evening meals, although there are numerous pubs, restaurants and takeaways within 5 minutes' walk, and there's an courtyard with benches and tables at which you can sit (and eat) on warmer evenings. Breakfast was good; a vegetarian English has no replacement protein but was generously portioned and cooked to order. There was a self-service selection of 3 juices, 4 cereals, tea/coffee, yoghurts, tinned fruit salad and whole fresh fruit. It was reasonably priced although I paid more than I would have done in one of the chains had I booked early enough.
Stayed 1 night in Oct 2023
Response from Gina on 10 Oct 2023
Thank you for taking the time to review your stay with us. Kind regards

6/10 Okay

Chris

Disliked: Cleanliness, property conditions & facilities
Good Breakfast, hotel dated
The hotel serves a good cooked breakfast as well having a good range of hot and cold options. The bed was comfortable but overall the hotel was tired
Stayed 1 night in Sep 2023
Response from Gina on 26 Sept 2023
Thank you for your review

8/10 Good

Mohammad Khalil

Business traveller
Liked: Staff & service
Stayed 1 night in Aug 2023
Response from Gina on 29 Aug 2023
thank you

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Very good service by friendly staff. Comfortable bed, excellent breakfast. Old fashioned feel, but clean. Only quibbles: double bed position restricted access to the bathroom, would be a squeeze for a larger person. Also very noisy in bathroom after light switched on to enable heating etc. Would return again.
Stayed 1 night in Aug 2023
Response from Gina on 10 Aug 2023
Thank you for taking the time to review your stay. Kind regards

6/10 Okay

Mark

Liked: Staff & service, amenities
There's mold on the ceiling in the bathroom The shower is small I'm a big man the top on the sink was loose I did tell the staff didn't get much sleep because of the people in the next room behind me if they're snoring all night food was good in the morning staff excellent
Stayed 1 night in Jul 2023
Response from Gina on 3 Aug 2023
Thank you for your review, we will take your comments on board. Kind regards

8/10 Good

Georgina

Stayed 1 night in Jul 2023
Response from Gina on 14 Jul 2023
Thank you

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Such a convenient location for a quick stopover on the train.
Stayed 1 night in Jul 2023
Response from Gina on 10 Jul 2023
thank you for taking the time to review your staykind regards

8/10 Good

Gavin

Business traveller
Liked: Cleanliness, staff & service, room comfort
Okay for a couple of nights
Freindy, helpful staff and a very good breakfast. Rooms a little tired and cramped. Bathrooms and showers very small! Basic but perfectly okay for a couple of nights. Good location for the centre of Crewe with plenty of restaurants around.
Stayed 3 nights in Jun 2023
Response from Gina on 21 Jun 2023
thank you for your review

4/10 Poor

Mohammad Khalil

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel need overhauling and renovation
Overall condition of the hotel is not so good. Just to mention some of the item - room size too small, shower room very very small, bathroom floor was slippery i almost fell down, bath towel size is so small that i have never seen that in any of the hotel.
Stayed 1 night in Jun 2023
Response from Gina on 7 Jun 2023
Thank you for your review

8/10 Good

Suresh

Liked: Cleanliness, staff & service
Staff was very helpful...specially Dave.Had a warm welcome by Dave on our arrival.
Stayed 2 nights in May 2023
Response from Gina on 24 May 2023
thank you, dave will be happy to see this :)

4/10 Poor

John

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
bedding smelt very musty. Property very tired looking, I was so uncomfortable I didnt actually sleep in the bed, luckily i had jogging bottoms to wear on top of the bed covers. I had to put a t shirt over the pillow as it smelt. I only managed to sleep for a couple of hours, as the room next to me had obviously purchased a companion for a couple of hours, and the walls were very thin. Awful place.
Stayed 1 night in Apr 2023
Response from gina on 21 Apr 2023
Unsure how the bedding smelt "musty" we are a very busy little hotel, the bedding is changed daily, i know this as i do all the washing drying and ironing and there is mountains of it each day, we have just had a delivery of new duvets and pillows, so maybe a new smell ? Also maybe next door was just having some fun

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Gina on 28 Mar 2023
thank you

8/10 Good

Richard

Stayed 1 night in Feb 2023
Response from Gina on 27 Mar 2023
thank you

4/10 Poor

Weronika

Stayed 1 night in Feb 2023
Response from Gina on 28 Feb 2023
Not sure how to reply to your low score as you left no comments for us to respond to

6/10 Okay

Mohammad Khalil

Business traveller
Disliked: Cleanliness, property conditions & facilities
Old untidy room
Too old hotel with room in deteriorating condition, bath very small, single bed not fixed, overall cleanesss big issue.
Stayed 1 night in Feb 2023
Response from Gina on 28 Feb 2023
The bath is standard size bath, not sure what single bed not fixed means? maybe not fixed to the wall? We don't fix beds to the wall and we don't feel cleanliness is an issue, we are always told how clean the hotel is

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb waverley
Great stay and breakfast was lovely. Host was great helping with questions.
Stayed 1 night in Dec 2022
Response from Gina on 12 Dec 2022
Thank you so much, we are happy you enjoyed your stay with us. Kind regards

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good reasonably priced hotel within a 4 min walk to the rail station. Bed was comfortable, Room was a little noisy until around midnight but that was due to other guests and not the hotels fault. Breakfast was excellent with a wide selection.
Stayed 1 night in Nov 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Was value for money
Stayed 1 night in Oct 2022
Response from Gina on 1 Nov 2022
thank you

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the stay - close to railway station and town centre which was important - comfortable -slept well - nice breakfast included in the cost. Room was clean and tidy -shower worked well
Stayed 1 night in Oct 2022
Response from Gina on 24 Oct 2022
Thank you

4/10 Poor

Valerie

Stayed 1 night in Oct 2022
Response from Gina on 19 Oct 2022
thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy resting spot
Rather a rush job but fitted the bill adequately. Hotel near railway station but was very quiet & room a good size. Bed comfortable. Lighting a bit dim but table lamp fine. Shower old but worked well. Breakfast was fine being semi self serve with main cooked to order. Portions good & a tasty breakfast. Good pleasant, staff and very helpful. I was satisfied with the venue & would use again. Less than five minutes from the railway station - ideal.
Stayed 1 night in Oct 2022
Response from Gina on 19 Oct 2022
Thank you for your review

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay during rail strikes
Friendly, helpful breakfast. Handy location with several restaurants nearby. Fanrastic freshly cooked full English breakfast in the morning
Stayed 1 night in Oct 2022
Response from Gina on 19 Oct 2022
Thank you for your lovely review

10/10 Excellent

Alan

Stayed 1 night in Sep 2022
Response from Gina on 27 Sept 2022
thank you

10/10 Excellent

Wendy

Stayed 1 night in Sep 2022
Response from Gina on 22 Sept 2022
thank you

6/10 Okay

myriam

Business traveller
Liked: Cleanliness, staff & service
My room had a green emergency light on top of the door on all day and night. I couldn't sleep properly with it. I don't understand why they leave that in a room to relax. As my room was at the beginning of a long corridor, I could hear everyone walking to their rooms. Asked for very runny poached eggs at breakfast and got near hard-boiled, the chef needs explaining how to cook eggs. Room completely spotless and clean. Friendly staff.
Stayed 1 night in Sep 2022
Response from Gina on 20 Sept 2022
Thank you for your review

10/10 Excellent

Kuldip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The man at reception was very missable. Hardly spoke even I said good morning
Stayed 1 night in Aug 2022
Response from Gina on 20 Sept 2022
i will pass this on and make sure he smiles more

6/10 Okay

Dennis

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
the hotel was value for money ,but thr rooms were too small and there should be a lift. the staff were frieindly and helpful and it was clean. a good selection of goodies for breakfast.Parking was very good. In all the Waverly is just a good B&B and handy for thr railway station
Stayed 3 nights in Aug 2022
Response from Gina on 20 Sept 2022
the hotel is only 2 floors, ground floor and first floor, if you required a ground floor room, you could have requested that

8/10 Good

Dianne

Stayed 1 night in Aug 2022
Response from Gina on 25 Aug 2022
Thank you

10/10 Excellent

Phillip

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Gina on 9 Aug 2022
Thank you

10/10 Excellent

Katy

Stayed 1 night in Jul 2022
Response from Gina on 2 Aug 2022
'Thank you for your score, we are pleased to hear you enjoyed your stay. Kind regards

8/10 Good

Tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was amazing . Room was basic but clean . Great Turkish restaurant right next door
Stayed 1 night in Jul 2022
Response from Gina on 25 Jul 2022
thank you for your review.

10/10 Excellent

Melanie

Stayed 1 night in Jul 2022
Response from Gina on 15 Jul 2022
thank you for your score

10/10 Excellent

Andrew

Stayed 1 night in Jul 2022
Response from Gina on 15 Jul 2022
thank you for your score

8/10 Good

Gregory

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Gina on 14 Jul 2022
thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was very good
Stayed 1 night in Jul 2022
Response from Gina on 5 Jul 2022
Thank you

6/10 Okay

Michael

Business traveller
Liked: Staff & service
Stayed 1 night in Jun 2022
Response from Gina on 4 Jul 2022
thank you for taking the time to score your stay

4/10 Poor

Shane

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Waveley hotel awful place!
The Hotel wants a good clean and re furbish i could feal bed springs in my back shower was so tiny could just get in door hanging off decor old and depressing
Stayed 1 night in Jun 2022
Response from Gina on 29 Jun 2022
Sorry you didn't enjoy your stay with us, i will pass on your comments to the owners. Kind regards

8/10 Good

Mr Terence

Stayed 1 night in Jun 2022
Response from Gina on 20 Jun 2022
thank you

8/10 Good

Dave

Travelled with group
Liked: Cleanliness, staff & service, amenities
Very good value for money and excellent staff. Breakfast is exceptionally good value for the room rate paid.
Stayed 2 nights in May 2022
Response from Gina on 9 May 2022
Thank you for your lovely review

4/10 Poor

Gary

Business traveller
Liked: Cleanliness, staff & service
Clean but really disappointed
- no TV picture, tried retuning it and no channels were available. WiFi was strong so watched YouTube on the laptop - no restaurant at this 'hotel' !! had to get a takeaway. breakfast was good though
Stayed 1 night in May 2022
Response from Gina on 9 May 2022
Thank you for your review, we have now fixed the issue, it seems there was a problem with the transponder. I apologize for any inconvenience this may have caused.

6/10 Okay

Christine

Stayed 1 night in Apr 2022
Response from Gina on 9 May 2022
thank you

8/10 Good

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Gina on 9 May 2022
thank you