Cross Holidays

First time staying here . Receptionist was very helpful . I stayed in a compact room 152/. The bedroom needs complete refurbishing. Carpet was extremely stained in many places . Walls need repainting as lots of marks on them . Mis match of bedside tables . Washbasin needs changing as enamel coming off around the plug hole . Sheets on bed weren’t very soft . Thankfully only saying for one night .

The hotel and the grounds were full of character. The bathroom was incredible. However, the issue was the noise. Needs some serious sound proofing. The room was above reception and was incredibly noisy. Also, the room lacked services considering the price per night. Limited drinks available, and had to ask for bathrobes.

We’ve just enjoyed a four night stay in Bristol heavily focused on shows at the Hippodrome. The flat was situated perfectly for easy walking to the venue, across to Cabot Circus and Broad Mead and also for exploring on foot further afield. The accommodation was extremely well furnished and decorated, very comfortable and well equipped. The beds were comfortable and the secure parking was excellent. Communications with the company were spot on, their instructions were easy to follow and slight problems were resolved in a very speedy and impressive manner. All in all this was a great trip made even better with superb accommodation.

The entrance and lobby area is quite something. The staff are very friendly and on hand for anything you may require. They also left our son a card and some chocolates for his birthday which was a nice touch. The rooms are spacious and well decorated but beds seem small, mattresses are soft and comfortable. The room cleanliness was questionable quite a number of stains on the carpet, windows dirty, the carpet and tiles were not clean and didn’t seem as if the carpet had been hoovered. The wardrobe smelt like fish and the robes that were left had makeup stains on them along with some “other” stains. Coffee machine and tea facilities was well stocked along with the mini fridge items. The hallways and lobby’s really smelt like a particular plant you’d smoke. For the amount of time we were in the room it was “fine” if we were staying longer than the one night I’d definitely have complained about the room. For £200 a night I’d expect the finishing touches and cleanliness to be A*. Probably wouldn’t stay again.

The studio apartment was clean, comfortable and served our purpose. The decor was nice. We were quite cold in the room, which has high ceilings but the weather had recently changed from the hot summer to a more autumnal temperature on an evening.