Crystal Brook Hotels

"Staff were excellent. Food was well prepared and delicious. Very quiet, peaceful & relaxing. Best to access via Shute harbour"

"This is one of the best places I have ever stayed at. The apartment was superb with a very large balcony offering excellent views of Airlie Beach and a hot tub with a view"

"I booked one night at Coral Sea Resort in Airlie Beach as a treat for my final evening, based on the excellent reviews and appealing photos. Unfortunately, the reality did not match expectations at all. While the common areas and pool are indeed beautiful, the rooms are extremely disappointing. They feel outdated, poorly maintained, and far below what you would expect from a 4-star property. The bathroom looks like it hasn’t been renovated in decades, the room itself is very basic and almost hostel-like, and even basic conveniences are missing — for example, there are no power sockets near the bed. The bed was also uncomfortable and the overall standard of the room felt neglected. The most unacceptable part, however, was the breakfast. We paid in advance for breakfast included, only to be told that any hot food (eggs, omelettes, etc.) would be charged extra. The buffet consisted mainly of cold items like yogurt, fruit, and some cold cuts — no eggs, no bacon, no hot options included. This is simply not acceptable for a hotel marketed as 4-star. A proper breakfast should at the very least include basic hot items. Overall, the hotel seems to rely heavily on misleading photos (some of which appear heavily edited or not representative of reality) and renovated common spaces, while the rooms are far below standard. Very disappointing experience — I would not stay here again."

"Very nice "

"The hotel was in the perfect location. The staff were very friendly and helpful. Highly recommend. Would definitely stay here again!"

" Nice hotel and convenient, great breakfast"

"The water view room was light, bright and airy despite being a little small. Both cleaning and guest services teams were very professional and friendly and the beds were very comfortable. Despite being in the heart of town, the room was surprisingly quiet. An extra bonus was being on flat ground, near the water and within walking distance of most attractions. Happy not to have to hike/taxi the incredibly steep hills of Airlie after a night out. "

"Good will be back"

"I had a ocean view room with a generous size balcony , room was clean & Bathroom had a bathtub / spa. Check in was easy & Staff were friendly."