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"My wife and i stayed here for our Wedding Anniversary, Monday to today. Excellent staff in particular Reception, Noel & Cheys in Brasserie. Btw the back area needs a few cobwebs cleaning around glass panels, a little off-putting but no big deal. Food excellent, views suberb. Boat trips, Aquarium and steam train on the doorstep. Expedia charged an extra £40 per night for the booking, my bill from hotel was £120 less when it was presented to me, they kept that so i will book direct in future. (Do not edit that bit out, booking fee is outrageous!!) Other than that, it was a wonderful relaxing stay. Pool was a decent size too for a morning swim.Thank you to the staff for making it so nice. Cheers Graham & Linda "

"Staff very friendly clean room"

"Wonderful views"

"Excellent every time I’ve been."

"Excellent hotel with stunning views of Lake Windermere from the terrace. Hotel staff are friendly and rooms are very comfortable. Would definitely recommend and stay again. "

"Friendly, welcoming staff, comfortable newly refurbished rooms, excellent breakfast, surroundings beautiful, convenient location , cannot fault."

"Such a lovely stay. Lovely welcome and friendly receptionist very helpful and nothing was too much trouble. Enjoyed the pool & spa area, didn’t get to the gym but it looked good with a great view. Would highly recommend. "

"We loved the way the property- an old tannery- had been converted into a hotel with a lot of unique properties. Unfortunately, it had some challenges for disabled people: going up and down stairs, for example. They had a little chair lift in two places, but the wheelchair had to be carried manually up and down stairs. There was great difficulty for going from our ground floor room to breakfast on 2nd floor. They offered to accommodate by bringing breakfast down to us in the bar area of ground floor, and helping us with the stairs in several ways, but it was still challenging. The rooms were nice and clean and comfortably large, but there was no A/C, and no microwave or fridge, and little space for unpacking clothes. We had a wonderful view out over the river from our room. The bar or dining room, "The Tannery", had a nice selection of options for evening meals, which we used a couple of times, but they seemed to be out of the things that we would have enjoyed most. We loved the ancient feeling of the city, including a beautiful cathedral and an enchanting old castle."

"Spa facilities are superb, as was the hotel, only negative was the lunch included in spa day. This was very oily and below the standard expected. "