Interior
Check availability

Reviews of El Mercado

3.5 out of 5
El Mercado
Calle 7 Cuartones 306, Cusco

Reviews

9.2

Wonderful

Rating 10 - Excellent. 41 out of 61 reviews" "
Rating 8 - Good. 15 out of 61 reviews" "
Rating 6 - Okay. 3 out of 61 reviews" "
Rating 4 - Poor. 2 out of 61 reviews" "
Rating 2 - Terrible. 0 out of 61 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
XO Art house is true to its name; it’s quirky but not compromising on comfort. Staff is so helpful and kind and breakfast is excellent. Overall a great Cusco experience.
Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was so beautiful. The food was amazing!
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is built around a really nice outdoor patio with a fire pit that's perfect for setting during the day or evening. Rooms were nice if a bit small, restaurant was quite nice - and the staff was excellent. All were exceptionally courteous and helpful, but special thanks go to the concierge, Marco, for his friendly and helpful advice throughout our visit.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So cute. Amazing staff. Great food. Close to the center.
Stayed 1 night in Mar 2020
Response from El Mercado on 11 Mar 2020
Many thanks for your comment. Hope you have enjoyed your stay with us. Look forward to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, great restaurant and very helpful at the front desk. Great location.
Stayed 1 night in Jan 2020
Response from El Mercado Team on 20 Jan 2020
Thank you for your kind feedback! Hope to have you soon with us again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good vibe, good service, amazing breakfast. Attractive offers during Happy Hours
Stayed 1 night in Dec 2019
Response from El Mercado Team on 20 Jan 2020
Thank you for your kind feedback! Hope to have you soon with us again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at this hotel and will return soon
Stayed 1 night in Nov 2019
Response from El Mercado on 28 Nov 2019
Thanks for staying with us. We appreciate your feedback! and we hope to see you soon!

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The host is very gracious to us letting us to check in early and giving us a free breakfast buffet on the day of our arrival. We were so tired from our airplane trip. But the host made it easy for us.
Stayed 2 nights in Nov 2019
Response from Jakeline on 20 Nov 2019
Hello Emily, Thank you for your feedback! Best Regards

10/10 Excellent

Dennis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Jakeline on 20 Nov 2019
Hello Dennis, Thank you for your feedback! Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Jakeline on 20 Nov 2019
Hello , Thank you for your feedback! Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location, awesome public space to hang out. The room was cute and spacious, comfy bed but overall a little uncomfortable at night-- my allergies were triggered (maybe some mold bc an older building?), cold even with heater which only works at night, very dry, shower was a little dated and worn.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a really funky property. Stylish, well maintained and great environment. Live music every evening with happy hour in a beautiful courtyard with open fire, lounges and blankets. Our room was gorgeous with a bathtub (which was great at the end of an active day and cold evening) Conveniently located within walking distance to most things.
Stayed 4 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Mixed review
Good location and a lovely courtyard. Rooms were quite small and very very dark (I guess the fact its an old building with small windows meant that that was unavoidable). Down sides were shower was either scalding or cold and continuously fluctuated meaning it was very hard to have a good one, rooms always felt a little dark/damp just due to the lack of air circulating as so few windows and the service at breakfast/at the front desk was very hit and miss. Reception didnt speak good enough English so when there was an issue with check in it took the guy almost half an hour to check us in and then eventually he let us go to the room but then rang about 4 times to try and explain the issue. Really needed better English. In the breakfast room, one day they would be all over you and the next you couldn't get a glass or juice without chasing someone up. Waited 20 mins just for a coffee one day as pots needed refilling and no-one around.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the place. The courtyard was perfect for gathering. Great location and the hotel staff was fantastic.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2019
Response from El Mercado Team on 10 Apr 2019
Thank you for your feedback, dear guest.

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very nice hotel and room in a very cool location. the staff was friendly and helpful to recommend
Stayed 3 nights in Mar 2019
Response from El Mercado Team on 19 Mar 2019
Thank you for your kind comments, Mohamed. Glad to know you enjoyed your stay with us. You're always welcome in Cusco with open arms.

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay.
Slightly out of town but very walkable. Service was great. Was in a cheaper room so not much view.
Stayed 1 night in Feb 2019
Response from El Mercado Team on 20 Feb 2019
Thanks for your feedback, Darren! Glad to know you enjoyed your stay with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant people and high standard of amenities
Stayed 1 night in Feb 2019
Response from El Mercado Team on 20 Feb 2019
Thank you for your feedback, dear guest!

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2019
Response from El Mercado Team on 17 Jan 2019
Thank you for your kind feedback, dear guest! Hope to have soon back with us.

8/10 Good

Carlos, Talara,Pe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the quiet of the place, but at the same time having live music show, with great musicians. I also liked the very good kindness of Roxana Quispe, the lady who used to prepare the juices for all passengers at the time of breakfast. What I dislike was the indifference of some members of the personnel exception to make with Mrs Lucy at the Lobby, superkind
Stayed 2 nights in Jan 2019
Response from El Mercado Team on 17 Jan 2019
Thank you for your feedback, Carlos. We'll forward it to our staff to improve the experience in El Mercado.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel! Room was lovely and very clean. They bed was super comfy!
Stayed 2 nights in Dec 2018
Response from El Mercado Team on 26 Dec 2018
Thank you for your feedback, dear guest! Glad to know you had a great experience with us.

10/10 Excellent

Muffy, Cusco, Peru

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the El Mercado! It was such a nice place to stay both before and after the Salkantay Lodge Trek. The staff was very friendly and helpful, Great and plentiful food, local music every night, warm and fluffy comforters, treats by the bedside, coffee and tea in room, and do much more.
Stayed 1 night in Oct 2018
Response from El Mercado Team on 18 Oct 2018
Thank you for your kind comments, Muffy! You're always welcome in Cusco with open arms.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do yourself a favor. Stay.
Very nice am doing authentic boutique
Stayed 1 night in Sep 2018
Response from El Mercado Team on 5 Sept 2018
Thank you for your kind comments, Aaron! We hope to have you back in El Mercado soon.

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2018
Response from El Mercado Team on 29 Aug 2018
Dear guest, Thanks for your feedback!

10/10 Excellent

Cindy, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel near everything. Very pleasant staff
Stayed 1 night in Aug 2018
Response from El Mercado Team on 23 Aug 2018
Thank you for your feedback, Cindy! You're always welcome in El Mercado!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well licated
Right off the main square, this is a comfortable and reasonable hotel. I also had good communication with the staff before I arrived so all my questions were answered
Stayed 1 night in Mar 2018

6/10 Okay

Yan

Stayed 2 nights in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cusco Excellence Ticks All The Boxes
We stayed in the magnificent beautiful hotel for 4 nights & could of stayed longer. We couldn’t fault it. We absolutely loved every minute of our stay here & it made it the extra pleasure to visit this amazing City. The cleanliness of the rooms excellent along with the staff & there over & beyond service mixed with the prettiness & Peruvian Classical style of the hotel was grand. Breakfast delicious & so much health variety. We are there most nights & dinner along with the later afternoon Pisco sours sitting by the fire pit listening to the live Jazz was a scrumptious treat. Thank you to all the staff there. We loved it. Great central safe spot. Thank you to all the staff for a truly enjoyable stay. Highly recommended. Jo-ann & Regina
Stayed 4 nights in Jan 2018

10/10 Excellent

Puja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really great stay
This hotels becoming courtyard with large fire pit, alpaca blankets and shady seating areas feels like your own home. The staff couldn't be more friendly or helpful. The only negative is that the rooms offer little in the way of soundproofing and voices carry down the hallways.
Stayed 3 nights in Dec 2017

10/10 Excellent

Sidney, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a nice boutique hotel, close to town center
Excellent location to travel around Cusco. Stayed two nights, friendly service, good breakfast and cozy room. The live music in the evening was a great addition. I had only one dinner just before the restaurant was closing. for the day So it's not fair to judge their offerings. I generally go for view from the room. My room did not have much view to mention. To be honest, it is near center of the town and on a
Stayed 2 nights in Nov 2017

8/10 Good

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017

10/10 Excellent

K , North Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and quiet
Very nice hotel. Only 4 blocks from city center so convenient yet quiet. Excellent breakfast and very friendly and helpful staff
Stayed 1 night in Sep 2017
Response from Catherine Anderson on 18 Sept 2017
Dear K, We are glad to know that you enjoyed your stay with us. Hope to have you anytime soon. Kind regards, El Mercado.

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!!
If you don't stay here, you're doing Cusco wrong. The staff was on top of everything, the food was fantastic (local and tasty), and the Peruvian decor made it an immersive experience.

10/10 Excellent

Meredith, Washington, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Location and Charming Decor
The courtyard and overall ambiance of the hotel are really lovely and charming. The room was big and cozy. The location is also great - it is only a few blocks from the main plaza and many of the main attractions (Cathedral, Inca Museum). There are lots of great restaurants nearby too. The breakfast buffet was excellent - lots of great food including crepes and omelettes.

8/10 Good

Ria, caribbean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
I stayed in cusco 4 days and my stay was excellent. The hotel doesnt look highly appealing from the outside but as you enter it is simply beatiful. The courtyard is rustic and the fire at the center is an artistic addition. The breakfast is full of continental options and was delicious as well. The staff is very helpful! The rooms are clean and cosy. Excellent location in close proximity to the main square where many pick up and drop offs occur. I woyld highly recommend this hotel to anyone visiting cusco.
Courtyard... amazingly beautiful
Lovely decor

10/10 Excellent

tatiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Unique boutique hotel
El Mercado was a great pick - it is a beautiful and well kept boutique hotel, every detail was taken into consideration from the reception up to the rooms, they have a fire pit in the middle of the center garden with throws and free jazzy music every night, creating a unique ambiance for all. great customer service and they even accommodated a breakfast box to go , if your plans include getting out of the hotel before 6am -
Response from General Manager on 9 Jan 2017
Dear Guest, Thank you for having chose El Mercado for your stay in Cusco. We are glad to hear that you have enjoyed your stay with us. With warm regards, El Mercado Team

8/10 Good

Jennstr, NY NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute Hotel
Nicely decorated, comfortable and friendly staff. Rooms were a bit warm in the middle of the night with no thermostat. Beds and rooms comfortable and clean. Breakfast okay.

10/10 Excellent

Amy, Sunnyvale, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful STAY!
English speaking staff was very helpful and very pleasant. We arrived early morning and they were aware that we were tired. They went to prepare our room right away. They told us where everything is, recommended warmly to rest and go out to eat at their wonderful restaurants. We loved our Limo Bar Restaurant as our first experience which set the expectations. They assisted in the coordination of our tour pickups, put is in the right cab and reminded us they were there for us. Ability to speak a little Spanish will get you a long way here.

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness
Hay un inmueble abandonado al lado y da mala apariencia. Solo hay un mesero para el desayuno y, a pesar q es buffet, se tardan en servir.
Stayed 1 night in Feb 2020
Response from El Mercado on 11 Mar 2020
Muchas gracias por tu comentario. Estamos siempre abiertos a recibir las sugerencias de nuestros clientes para mejorar y satisfacer a todos nuestros huéspedes.

8/10 Good

Flávia Stortini de Souza

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
lindo. mas precisa reorganização
Stayed 2 nights in Nov 2019
Response from Jakeline on 21 Nov 2019
Muchas gracias Flavia.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Emplacement superbe, architecture magnifique. La cour centrale avec le feu est magique.
Stayed 1 night in May 2019

10/10 Excellent

Fernanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vale a pena cada centavo!
Hotel com acomodação e serviços impecáveis! Marco, um dos funcionários da recepção, foi sensacional! Uma das melhores experiências que tive!
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bonito, atencion personalizada, comida muy buena
Stayed 5 nights in Feb 2019
Response from El Mercado Team on 23 Feb 2019
¡Gracias por tus comentarios, querido huésped! Lo esperamos pronto de vuelta en El Mercado.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2018
Response from El Mercado Team on 15 Nov 2018
Thank you for your review, dear guest!

8/10 Good

Florence, france

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from El Mercado Team on 15 Aug 2018
Thank you for your feedback, Florence. You're always welcome in Cusco with open arms.

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jun 2018