Double Room, Hot Tub
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Reviews of Hoteles Casa Real

2.5 out of 5
Hoteles Casa Real
Av. Garcilaso N° 218, Cusco

Reviews

8.4

Very good

Rating 10 - Excellent. 25 out of 57 reviews" "
Rating 8 - Good. 21 out of 57 reviews" "
Rating 6 - Okay. 8 out of 57 reviews" "
Rating 4 - Poor. 3 out of 57 reviews" "
Rating 2 - Terrible. 0 out of 57 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está muy centrico, buena atención, guardia de seguridad siempre
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Stayed 3 nights in Jul 2019

8/10 Good

Lee, Berthoud, Colorado

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very plain basic hotel that's kind of hard to find.. only a single door along a busy street, but it leads down a hallway to a surprisingly nice little hotel. My bus (coming back from Machu Picchu) was running late so I called to tell them it would be shortly after midnight before I arrived and they said no problem they'd be there waiting on me and thanks for calling! Room is very basic but exceptionally clean. Shower had good hot water and plenty of fresh towels. My only complaint is the walls were quite thin making it difficult to sleep once people were up and about elsewhere in the hotel. Overall I booked the hotel based on Expedia reviews and just taking a chance and it worked out quite well!. Definite recommend.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, nice room. The only bad thing is that it doesn’t have an elevator, but the staff was helpful with the luggage.
Stayed 1 night in Mar 2019

8/10 Good

Alan, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean room and bathroom, warm, comfortable beds and pleasant staff. The property was near the town center within easy walking distance and a nice breakfast was available. They also had an affordable laundry service.
Stayed 2 nights in Jun 2018

4/10 Poor

Oleg

Disliked: Cleanliness, property conditions & facilities, room comfort
Never again
It is not hotel. It is hostel

8/10 Good

Jessica, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple, quiet, good location.
Great breakfast with a view of Cusco from 5th floor, room was simple, comfortable and quiet (except for a a guest who decided to roll their luggage down the tiled hallway floor at 3am!!). Our room was tiled, so pack your slippers or warm socks if you get cold feet! 15min drive to airport (taxi included in our room price), friendly and helpful bilingual staff. 15min walking distance to main square of Cusco. Expedia listing said there was a bathtub, however we did not have one in our room on the third floor. Shower pressure not great and the wifi cut in and out - I was able to access on my android, however my partner could not accces on his iphone.
Stayed 1 night in Mar 2018

8/10 Good

maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, helpful front desk. Clean
Great hotel, helpful front desk. Clean. Great hotel laid back and close to everything in cuzco
Stayed 1 night in Feb 2018

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great no-frills hotel - stayed here 2x
Stayed here on the first night of two separate visits to this hotel. Is a no-frills hotel with good service - see my other review. Both nights were consistent with each other and I would recommend this place again. One more point is there is no lift and breakfast is served on the 5th floor. This said, if you are visiting Cusco and travelling through the Sacred Valley, five flights of stairs should not scare you off from this place!
Stayed 1 night in Jan 2018

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific no-frills hotel & great location
Stayed at this hotel two separate nights at the start and end of a trip through the Sacred Valley. The hotel is no-frills, clean with comfortable beds. It is located within a 10 minute walk to the train station which was great for the early morning Peru Rail train. Also, for a no-frills hotel the buffet breakfast was terrific, with good start & finish times and four options from a menu as well. At time of my stay there was free shuttle to the airport which was a nice touch as well.
Stayed 1 night in Jan 2018

6/10 Okay

Buck, North Carolina

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
More of Hostel than a Hotel
Casa Real is more of a upscale hostel than a hotel. If you come prepared for that it is pretty nice, and the staff are very helpful. There is no longer an entry facade for this "Hotel" Entry is through a steel exterior door and interior security gate down what appears to have been a service entry to the basement. It is directly behind a bus stop on a busy street. It has no curb appeal. The website for this hotel showed nice rooms and they were nice. Mattresses a little thin/firm but nice and overall very clean. The website also showed a restaurant which is no longer there (torn down to make more rooms). Hotel has no elevator. We were on the fourth floor. Elevation at Cuzco is enough that oxygen is available in the lobby so climbing stairs with luggage is a challenge. Hotel is convenient to the central part of town, but that also meant that there was significant street noise until about 2 A.M. The staff was very helpful and pleasant.
Stayed 2 nights in Dec 2017

4/10 Poor

Albert, Washington, DC

Disliked: Staff & service
Clean, but issues with check-in, billing, staff
When we checked in, they gave us a bad exchange rate, but we didn't complain because they didn't charge us for the extra person in the room. After we put our luggage away and were ready to set out to enjoy the city, they hotel administrator (his title), told us they had accidentally checked us into the wrong room. OK, mistakes happen. When they moved us to the new room, there was already luggage in that room. Finally they moved us into a room that seemed to actually be vacant, but left one of our suitcases in the first-occupied room. When we complained and asked for some consideration on the room fee in because of the inconvenience and waste of time, the administrator immediately became defensive and denied any responsibility, blaming the bell-person for grabbing the wrong key. Clearly this was not true, because in the overly-long check in process, it was the administrator's assistant who assigned the room and gave the key to us. At that point, the administrator's assistant joined the conversation in a very rude manor. Rather than continue, we told them we would let the on-line community know what happened, The administrator told us that that is our right. Later when we returned for the evening, they let us know they had made a billing mistake by not charging for the extra person. They told us they would not add that charge, but would renege on their promise to taxi us to the airport the next morning. (We had already paid for two taxi rides).
Stayed 1 night in Dec 2017

10/10 Excellent

Rob, Boston, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff
Very clean, good location, staff all very helpful with more than sufficient English
Stayed 1 night in Dec 2017

10/10 Excellent

Chi Che

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good hotel. Reception is really helpful and hotel quite good, thanks.
Stayed 1 night in Oct 2017

10/10 Excellent

Mary Eugenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2017

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean and warm hotel
The hotel was nice and warm with good hot water and was definitely clean. Thanks front entrance is a bit hidden with just a single opaque door leading back to the hotel, but it's right where Google maps says ;) the hotel was nice and warm which is important in Cusco because it can get very cold at night, and the water was good and hot which is another issue in Cusco. There aren't elevators so you have to climb quite a few sets of stairs if you are on the upper rooms, but it helped us prepare for the mountain hiking. It's also a little far from Plaza de Armas, about a 10 minutes brisk walk, but it's a really comfy warm stay.
Stayed 2 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small hotel in excellent location
This a hotel I return to frequently and I have never been disappointed. The breakfast is great, the staff is extremely helpful and the hotel is very secure. You simply can't do better in the price catagory.
Stayed 4 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are very helpful!
They provide 24 hr free drink, hot and cold! Most hotels and restaurants in this area don't provide free drinking water.
Stayed 1 night in May 2017

6/10 Okay

Brad, Alberta, Canada

My Honest Opinion
Our stay here has me of mixed opinion as there is both good and bad. The Good: 1) Away from touristy areas which makes you explore other restaurants/markets/shops which come at a much lower price. 2) Decent price but you get what you pay for The Bad: 1) No safe in room. 2) If you are English speaking, there is not always someone at the desk that speaks English well or at all. Other places we stayed at in the area had fluent English staff available 24/7. 3) Noisy rooms as you hear outside noises, noises above and below you, road noise, etc.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, functional hotel - everything you need
Very good, clean hotel, in a very convenient location, close to the centre. Friendly, helpful staff. Breakfast on the top floor, with views of the city.

10/10 Excellent

Shigellosus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great small and economic hotel located at the right place, close enough to all the downtown activities but far enough to all the noise and large concentrations of people. The breakfast goes above and beyond to what most hotels present. Must complete elevator work ASAP, especially at 3,400 meters altitude

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
I like the hotel

8/10 Good

Sandra, Meroo Meadow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay in Cusco
Comfortable one night stay with one way free travel to the airport. A good variety of foods are served at breakfast on a lovely sunny terrace overlooking the city

6/10 Okay

Verified traveller

Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Lo que no nos gusto del hotel fue la limpieza de las habitaciones las sabanas estaban sucias. El primer día pedimos que nos cambiaran las sábanas porque están sucias hasta manchas de sangre tenia y estaban amarillas. En las imágenes de internet ponen algo bonito y llega uno se encuentra con algo totalmente diferente. Además un día le revisaron a mi esposa la maleta, lo evidenciamos porque le dejaron los cosméticos por fuera de la maleta.
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Stayed 4 nights in Dec 2018

8/10 Good

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visitando el Cusco
Un viaje de aprendizaje y para hacer un poco de turismo, el Cusco una ciudad antigua, bastante limpia y ordenada

8/10 Good

dario

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
boa
Foi boa, no entanto o café era servido no quinto andar e o hotel não tinha elevador

8/10 Good

Sandra

Liked: Staff & service
Disliked: Room comfort
Esta cerca del centro, el personal fue atento y agradable en recepción y desayuno fueron amables y fue bueno en calidad, lo que no me gusto es que falta limpieza en la habitación y no tiene ascensor el cuarto piso se escuchan las tuberías toda la noche y eso molesta

8/10 Good

Candice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Desayuno estupendo!!
El desayuno es espectacular!! La cama es súper cómoda, la limpieza es buena. En mi habitación la señal del celular no era buena. Me otorgaron un calentador, mi habitación se mantuvo cálida toda mi estadía. Regresare
Stayed 3 nights in Feb 2018

8/10 Good

RAFAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pessoal muito atencioso, café da manhã muito bom.
Stayed 5 nights in Feb 2018

10/10 Excellent

VICTOR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018

8/10 Good

G M RENGIFO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendable
Todo estuvo súper bien hasta que en mi última noche de reserva de regreso de Machu Picchu me dieron la habitacion equivocada y no hubo modo de solucionar el error cometido por la recepcionista
Stayed 1 night in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente opção
A equipe foi muito atenciosa e sempre esteve à disposição para ajudar com qualquer coisa. O quarto em que ficamos era amplo e confortável. O café da manhã era saboroso, provavelmente o mais variado que encontramos nos hotéis em que ficamos no Peru. O hotel oferece chá de coca e água aos hóspedes, além de contar com cilindro de oxigênio. Excelente opção para ficar em Cusco, com ótimo custo-benefício. A única ressalva relevante é que o hotel tem quatro andares, mas não tem elevador, o que pode provocar dificuldades a algumas pessoas, embora a equipe prontamente auxilie com as bagagens.
Stayed 1 night in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente opção
A equipe foi muito atenciosa e sempre esteve à disposição para ajudar com qualquer coisa. O quarto em que ficamos era amplo e confortável. O café da manhã era saboroso, provavelmente o mais variado que encontramos nos hotéis em que ficamos no Peru. O hotel oferece chá de coca e água aos hóspedes, além de contar com cilindro de oxigênio. Excelente opção para ficar em Cusco, com ótimo custo-benefício. A única ressalva relevante é que o hotel tem quatro andares, mas não tem elevador, o que pode provocar dificuldades a algumas pessoas, embora a equipe prontamente auxilie com as bagagens.
Stayed 3 nights in Oct 2017

10/10 Excellent

Yasna, Chile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muy agradable, bonito y barato.
La atencion es muy buena, el personal muy amable y atento, habitación confortable y limpia, desayuno muy completo y exquisito. Recomendable.
Stayed 1 night in Oct 2017

10/10 Excellent

Peter, Almere

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tophotel dicht bij het centrum.
Perfect hotel. Aardig personeel, bagageopslagservice (voor als je bijvoorbeeld naar Machu Picchu gaat). Taxi service. Warm water. Grote kamers, fijne bedden. Heel uitgebreid ontbijt!
Stayed 1 night in Sep 2017

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen Hotel una buena opción en relación con su precio
Stayed 1 night in Sep 2017

6/10 Okay

Isabella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2017

10/10 Excellent

cora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reconocimiento a las buenas actitudes..
Excelente atención, cordialidad, limpieza, atención y sobre todo seres humanos dignos de destacar.!!! nuestras felicitaciones.....Recomendables y volveremos..!!
Stayed 1 night in Jul 2017

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra
Hotellet var jättebra och centralen till allt. Personalen var trevliga och hjälpte mig med alla mina frågor.
Stayed 4 nights in Jun 2017

10/10 Excellent

Danilo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente!
Excelente hotel. Funcionário amáveis e prestativos, acomodações confortáveis, localização razoável e ótimo café da manhã. Excelente custo/benefício. Recomendo.
Stayed 1 night in May 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가성비 좋은 호텔
직원 완전친절하고 요청하시면 공항무료셔틀도 제공해줘요 조식 훌륭하고 와이파이도 그만하면 괜찮고 위치도 센트로와 10분거리예요 2번 묶었는데 첫번째 묶을때는 뜨거운물이 잘 안나오는 방이었고 두번째 방은 뜨거운 물 잘나왔어요 전반적으로 강추해요! recommendable!

6/10 Okay

Verified traveller

Disliked: Room comfort
L'unico problema sono i piani alti senza ascensore

8/10 Good

Milagros

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel y habitaciones muy limpio. Seria bueno que evaluen cambiar la fachada del hotel ya que la primera impresion que uno se lleva al llegar es como que sino fuera bueno, pero en realidad por dentro es muy limpio y agradable. Asimismo evaluar la instalacion de ascensor. El personal muy atento, siempre al pendiente de las necesidades del huesped. Ubicacion cerca al.centro historico, caminando a 10 minutos aproximadamente. Desayuno buffet bueno.