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Reviews of Novotel Cusco

4 out of 5
Novotel Cusco
San Augustin 239 Esquina, Cusco, Cusco

Reviews

9.2

Wonderful

Rating 10 - Excellent. 679 out of 1005 reviews" "
Rating 8 - Good. 245 out of 1005 reviews" "
Rating 6 - Okay. 50 out of 1005 reviews" "
Rating 4 - Poor. 20 out of 1005 reviews" "
Rating 2 - Terrible. 11 out of 1005 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service n food staffs are excellent.
Stayed 2 nights in Apr 2024

4/10 Poor

Tamara

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Didn’t like this property. Not worth the price paid. Have to pay for coffee, regular coffee is so basic and should be included part of the steep price paid. Check out was terrible. Only one employee at desk at checkout time, made no sense. Would no recommend this hotel to my friends or family.
Stayed 3 nights in Apr 2024

10/10 Excellent

manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, safe and in the center of town.
Stayed 6 nights in Apr 2024

10/10 Excellent

Alejandra, Garfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay
Stayed 2 nights in Apr 2024

10/10 Excellent

Vinod

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall staff and services excellent. Just let down a little by the condition of the room. I wouldn’t class this as a 4 star otherwise everything else excellent
Stayed 5 nights in Apr 2024

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio y ubicación.
Stayed 3 nights in Apr 2024

10/10 Excellent

Firdaus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Mohan, Livingston

Stayed 5 nights in Apr 2024

10/10 Excellent

jiahua

Stayed 4 nights in Apr 2024

10/10 Excellent

angela

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The oerfect plasce to visit Cusco
Stayed 4 nights in Mar 2024
Response from Juan Tapia - Gerente General on 9 Apr 2024
Dear Angela,We very much appreciate your comments regarding your stay at the Novotel Cusco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Juan Tapia LagunaGeneral ManagerNOVOTEL CUSCO

10/10 Excellent

Alan

Liked: Cleanliness
Great
Stayed 5 nights in Mar 2024
Response from Juan Tapia - Gerente General on 30 Mar 2024
Dear Alan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Juan Tapia LagunaGeneral ManagerNOVOTEL CUSCO

10/10 Excellent

Judy, Las Vegas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is absolutely beautiful! Great location to the main attractions. The hotel staff was amazing!
Stayed 3 nights in Mar 2024
Response from Juan Tapia - Gerente General on 26 Mar 2024
Dear Judy,We very much appreciate your comments regarding your stay at the Novotel Cusco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Juan Tapia LagunaGeneral ManagerNOVOTEL CUSCO

10/10 Excellent

Nikita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful old Spanish colonial hotel right in the heart of the old town in Cusco. Highly recommend!
Stayed 1 night in Mar 2024
Response from Juan Tapia - Gerente General on 26 Mar 2024
Dear Nikita,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Juan Tapia LagunaGeneral ManagerNOVOTEL CUSCO

10/10 Excellent

Jingying

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel, we arrived a bit earlier than check in time, the staff helped us stored our luggage so we can walk around first. Very clean and trendy lobby.
Response from Juan Tapia - Gerente General on 19 Mar 2024
Dear JIngyng,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Juan Tapia LagunaGeneral ManagerNOVOTEL CUSCO

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Novotel was a lovey hotel for my visit to Cusco. I highly recommend.
Stayed 2 nights in Feb 2024
Response from Juan Tapia - Gerente General on 13 Mar 2024
Dear Elizabeth,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Juan Tapia LagunaGeneral ManagerNOVOTEL CUSCO

10/10 Excellent

Van Hoang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and service would totally come back again didn’t expect it to be as soon as it was considering the price was awesome
Response from Juan Tapia - Gerente General on 7 Mar 2024
Dear Mr. Hoang,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Juan Tapia LagunaGeneral ManagerNOVOTEL CUSCO

6/10 Okay

Jorge

Travelled with partner
Room AC did not work. Property location was really nice. Room and hotel were average.
Stayed 2 nights in Jan 2024
Response from Juan Tapia - Gerente General on 16 Jan 2024
Dear Mr. JorgeWe appreciate the time you have taken to send us your comments about his stay at Novotel Cusco.At Novotel, we strive to provide quality service to each of our clients, which is why your comments are very important to us. Because the hotel is located in a high and cold area of the country, it does not have air conditioning, only heating. If our guests need it, we can provide portable fans for the rooms.We sincerely appreciate you sharing this matter with us.Receive a cordial greeting.Juan Tapia LagunaGerente generalNOVOTEL CUSCO

10/10 Excellent

Rashi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a fantastic location and the staff courteous and helpful. The rooms are clean and very spacious. I had the buffet breakfast and dinner and they are absolute value for money and rich in options. The courtyard is beautiful and makes for a great setting to unwind at the end of the day.
Stayed 2 nights in Jan 2024
Response from Juan Tapia - Gerente General on 16 Jan 2024
Dear Rashi,We very much appreciate your comments regarding your stay at the Novotel Cusco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Juan Tapia LagunaGeneral ManagerNOVOTEL CUSCO

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous staff, great location
Stayed 6 nights in Jan 2024
Response from Juan Tapia - Gerente General on 16 Jan 2024
Dear Robin,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Juan Tapia LagunaGeneral ManagerNOVOTEL CUSCO

10/10 Excellent

Ilce

Stayed 2 nights in Jan 2024
Response from Juan Tapia - Gerente General on 16 Jan 2024
Dear Ilce,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Juan Tapia LagunaGeneral ManagerNOVOTEL CUSCO

10/10 Excellent

Kwangmoo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property in a fantastic location. Fantastic staff with very attentive and efficient check-in process.
Stayed 2 nights in Dec 2023
Response from Juan Tapia - Gerente General on 10 Jan 2024
Dear Mr. KwangmooWe very much appreciate your comments regarding your stay at the Novotel Cusco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Juan Tapia LagunaGeneral ManagerNOVOTEL CUSCO

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The atmosphere as soon as we got inside the hotel was like transporting us to a sacred and peaceful historical place.
Stayed 3 nights in Dec 2023
Response from Juan Tapia - Gerente General on 19 Mar 2024
Dear James,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Juan Tapia LagunaGeneral ManagerNOVOTEL CUSCO

10/10 Excellent

Renata

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the hotel, very nice building and the staff very attentive, they help us out with early check in and late check out It’s well situated and we were able to walk to a lot of locations from there
Stayed 3 nights in Dec 2023
Response from Juan Tapia - Gerente General on 10 Jan 2024
Dear Renata,We very much appreciate your comments regarding your stay at the Novotel Cusco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Juan Tapia LagunaGeneral ManagerNOVOTEL CUSCO

10/10 Excellent

jing

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend the Inca-themed rooms, as the hotel's dining and service are excellent.
Stayed 1 night in Dec 2023
Response from Juan Tapia - Gerente General on 22 Dec 2023
Dear JingWe very much appreciate your comments regarding your stay at the Novotel Cusco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Juan Tapia LagunaGeneral ManagerNOVOTEL CUSCO

10/10 Excellent

Lucia Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Juan Tapia - Gerente General on 22 Dec 2023
Dear Vanessa,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Juan Tapia LagunaGeneral ManagerNOVOTEL CUSCO

6/10 Okay

Yenping, Prospect

Travelled with family
Liked: Cleanliness, staff & service
Internet is very slow, we need to stay in Lobby for fast Internet access
Stayed 8 nights in Nov 2023
Response from Juan Tapia - Gerente General on 6 Dec 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Juan Tapia LagunaGeneral ManagerNOVOTEL CUSCO

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent hotel and the service was excellent.
Stayed 1 night in Nov 2023
Response from Juan Tapia - Gerente General on 29 Nov 2023
Dear TomThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Juan Tapia LagunaGeneral ManagerNOVOTEL CUSCO

10/10 Excellent

Raquel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and staff
Stayed 4 nights in Nov 2023
Response from Juan Tapia - Gerente General on 25 Nov 2023
Dear Raquel,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Juan Tapia LagunaGeneral ManagerNOVOTEL CUSCO

10/10 Excellent

Jeannine Heleina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was nice. Breakfast was great!
Stayed 13 nights in Nov 2023
Response from Juan Tapia - Gerente General on 22 Nov 2023
Dear Jeannine,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Juan Tapia LagunaGeneral ManagerNOVOTEL CUSCO

4/10 Poor

craig

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Average Stay.
Hotel is in a cool building. However service are poor. Quality of food for both dinner and breakfast disappointing and room old with shower not working properly. Staff at check out very poor and not well trained.
Stayed 1 night in Nov 2023
Response from Juan Tapia - Gerente General on 13 Nov 2023
Dear Mr. CraigThank you for taking the time to tell us about your experience at the Novotel Cusco. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Juan Tapia LagunaGeneral ManagerNOVOTEL CUSCO

10/10 Excellent

Daniella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a quiet side street close to Plaza de Armas. Very cozy, you feel like you are in Cusco. Staff was excellent. Only downsides were the bar (its kind of a joke), we wish there was one. And another downside was the spa. We got massages but my masseuse (Jasmin) thought she was a chiropractor as she decided it was a good idea to crack my neck putting me at risk. Spa: please tell your masseuse they should never do that again. Glad nothing serious happened but it could’ve
Stayed 3 nights in Oct 2023
Response from Juan Tapia - Gerente General on 6 Nov 2023
Dear Daniella,Thank you for taking the time to tell us about your experience at the Novotel Cusco. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Juan Tapia LagunaGeneral ManagerNOVOTEL CUSCO

10/10 Excellent

Yi

Stayed 1 night in Nov 2023
Response from Juan Tapia - Gerente General on 25 Nov 2023
Dear Yi,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Juan Tapia LagunaGeneral ManagerNOVOTEL CUSCO

10/10 Excellent

Mindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was very very good. Only issue was noice from people on the street in middle of the nite.
Stayed 1 night in Oct 2023
Response from Juan Tapia - Gerente General on 6 Nov 2023
Dear MindyThank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Juan Tapia LagunaGeneral ManagerNOVOTEL CUSCO

10/10 Excellent

Srinivas

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Great team
Stayed 2 nights in Oct 2023
Response from Juan Tapia - Gerente General on 6 Nov 2023
Dear Srinivas,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Juan Tapia LagunaGeneral ManagerNOVOTEL CUSCO

6/10 Okay

Lena, Rancho Mission Viejo

Travelled with group
Liked: Cleanliness, staff & service
Need to add Air conditioner
Stayed 6 nights in Oct 2023
Response from Juan Tapia - Gerente General on 31 Oct 2023
Estimada Lena,Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Novotel Cusco.Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; Cusco al ser una ciudad ubicada en la sierra del Perú normalmente tiene un clima frio y lamentamos no contar con el servicio de aire acondicionado, por favor permítanos hacerle llegar nuestras mas sinceras disculpas.En Novotel, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que estamos trabajando en ello.Apreciamos sinceramente que haya compartido con nosotros este asunto .Reciba un cordial saludo.Juan Tapia LagunaGeneral ManagerNOVOTEL CUSCO

10/10 Excellent

Graciella

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Juan Tapia - Gerente General on 16 Nov 2023
Estimada GraciellaMuchas Gracias por su puntuación positiva acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verla de vuelta.Atentamente,Juan Tapia LagunaGeneral ManagerNOVOTEL CUSCO

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful helpful staff and courtyard
Stayed 1 night in Oct 2023
Response from Juan Tapia - Gerente General on 24 Oct 2023
Dear SeanThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Juan Tapia LagunaGeneral ManagerNOVOTEL CUSCO

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an unusual and fantastic property. The accommodations, level of service and location are all exceptional. The hotel is an adapted 16th century building and the lobby and restaurant are actually in a covered historic courtyard. The food was great and represented the local cuisine well. We stayed there a couple of days to acclimate before heading to Machu Picchu. While we were away, they stored our excess bags. When we returned to spend another night, they remembered us, and a young employee named Lucero not only helped resolve a booking issue she even gave us a free upgraded room. There was a fun bartender named Diego who even remembered what type of drink I enjoyed when we stayed there days before. You could not go wrong by staying there.
Stayed 1 night in Sep 2023
Response from Juan Tapia - Gerente General on 6 Nov 2023
Dear Richard,We very much appreciate your comments regarding your stay at the Novotel Cusco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Juan Tapia LagunaGeneral ManagerNOVOTEL CUSCO

10/10 Excellent

marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a great location. The room whilst basic and a bit tired was comfortable and had a nice view onto the garden. The courtyard area was the highlight and a great space for a relaxed dinner. The buffet breakfast was delicious and one of the best we had during our travels.
Stayed 1 night in Oct 2023
Response from Juan Tapia - Gerente General on 13 Nov 2023
Dear Marie,We very much appreciate your comments regarding your stay at the Novotel Cusco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Juan Tapia LagunaGeneral ManagerNOVOTEL CUSCO

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel room was simple yet clean. Staff was very responsive and courteous, especially Carlos. Great value!
Stayed 1 night in Oct 2023
Response from Juan Tapia - Gerente General on 10 Oct 2023
Dear Derek,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Juan Tapia LagunaGeneral ManagerNOVOTEL CUSCO

6/10 Okay

Harmanpreet

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Over all hotel property is real nice.The room given to us was in a corner on the 5th floor made us feel separated.the washroom was really dated.This was our second time stay with Novotel first time was in Paris and the hotel is the worst places to stay in.Gave this property a second chance NOT IMPRESSED AT ALL.I think we’re officially done with NOVOTEL
Stayed 3 nights in Sep 2023
Response from Juan Tapia - Gerente General on 3 Oct 2023
Dear Guest,Thank you for taking the time to tell us about your experience at the Novotel Cusco. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Sincerely,Juan Tapia LagunaGeneral ManagerNOVOTEL CUSCO

10/10 Excellent

Xing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, very comfortable, and the breakfast was amazing. The location was excellent for sightseeing visitors. The staff at this property are all great! I highly recommend this hotel for anyone visiting Cusco.
Stayed 1 night in Sep 2023
Response from Juan Tapia - Gerente General on 20 Sept 2023
Dear Xing,We very much appreciate your comments regarding your stay at the Novotel Cusco.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Juan Tapia LagunaGeneral ManagerNOVOTEL CUSCO

10/10 Excellent

Xing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, very comfortable, and the breakfast was amazing. The location was excellent for sightseeing visitors. The staff at this property are all great! I highly recommend this hotel for anyone visiting Cusco.
Stayed 2 nights in Sep 2023
Response from Juan Tapia - Gerente General on 20 Sept 2023
Dear XingWe very much appreciate your comments regarding your stay at the Novotel Cusco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Juan Tapia LagunaGeneral ManagerNOVOTEL CUSCO

10/10 Excellent

Sebastian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful and romantic and clean and full of zen highly recommended very classy
Stayed 3 nights in Sep 2023
Response from Juan Tapia - Gerente General on 19 Sept 2023
Dear SebastianWe very much appreciate your comments regarding your stay at the Novotel Cusco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Juan Tapia LagunaGeneral ManagerNOVOTEL CUSCO

8/10 Good

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
My daughter and I stayed at Novotel Cusco during a recent trip to Peru. The beautiful lobby atrium is one of the nicest things about this hotel. We had breakfast there (not complimentary) and it was a nice setting. The hotel is in a great location, a few blocks from the city center and the cathedral. It is clean and the employees are all very friendly. The room was a bit of a disappointment. It was a decent size but the lighting was not good and there was no ceiling fan or AC. On a warm September night we had to choose between a warm room or leaving the window open and dealing with noise from the street and alleyway below. For a high end hotel I would have expected a bit more from the room. With other options in town that were better, not sure I would stay here again.
Stayed 2 nights in Sep 2023
Response from Juan Tapia - Gerente General on 19 Sept 2023
Dear CatherineThank you for taking the time to tell us about your experience at the Novotel Cusco. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Juan Tapia LagunaGeneral ManagerNOVOTEL CUSCO

8/10 Good

Korhan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Early access to room. Friendly and helpful staff in reception, nice convenient location to touristic area in Cusco.
Stayed 2 nights in Sep 2023
Response from Juan Tapia - Gerente General on 16 Sept 2023
Dear KorhanThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Juan Tapia LagunaGeneral ManagerNOVOTEL CUSCO

10/10 Excellent

Marty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, lovely lobby vibe, great place to nest after lots of scheduled activities all day. Rooms clean , bed comfortable!
Stayed 1 night in Sep 2023
Response from Juan Tapia - Gerente General on 11 Sept 2023
Dear MartyThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Juan Tapia LagunaGeneral ManagerNOVOTEL CUSCO

10/10 Excellent

Narayan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Aug 2023
Response from Juan Tapia - Gerente General on 11 Sept 2023
Dear NarayanThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Juan Tapia LagunaGeneral ManagerNOVOTEL CUSCO

10/10 Excellent

Surya

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay! The food at the restaurant was amazing and I would definitely praise Dante’s service at the restaurant! He was new but amazingly courteous!
Stayed 2 nights in Sep 2023
Response from Juan Tapia - Gerente General on 4 Sept 2023
Dear SuryaWe very much appreciate your comments regarding your stay at Novotel Cusco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Juan Tapia LagunaGeneral ManagerNOVOTEL CUSCO

10/10 Excellent

Madonna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location and the staffs is very attended to my needs. They made me feel comfortable. They act swiftly when altitude sickness got me. It’s very close to everything. I will stay here again for sure.
Stayed 5 nights in Aug 2023
Response from Juan Tapia - Gerente General on 3 Sept 2023
Dear MadonnaWe very much appreciate your comments regarding your stay at the Novotel Cusco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Juan Tapia LagunaGeneral ManagerNOVOTEL CUSCO