Cwm Holidays

Hotel is in a great central location opposite Cardiff castle with easy access to the train station. On arrival the receptionist was excellent made us feel really welcome and the free room upgrade to a suite was a lovely experience. Hotel foyer looks great and a real wow first impression. We stayed in room 136. The room had all the amenities you could need however the rooms a very tired looking. Lots of sinks and marks in the walls, very old yellow stained sockets and plugs made charging phones a challenge with no usb outlets, thankfully the tv had one to use. Bathroom had all the bits you expected, bath was a bit on the small side and the shower was very powerful which was great however made it a challenge for the water to drain quickly enough so you were ankle deep in water by the end of the shower. The mattress for us personally was a little soft and not that premium feel you get from chain hotels but did the job and we had a pleasant sleep overall. Carpet could have done with a good hoover, crumbs where visible in several areas, paying for early check in you would have assumed these details would have been checked, it did not detract from the stay just some feedback ongoing. Overall we would stay here again as the benefits very much outweigh the negatives.

Rooms were great size , especially for a family of 4. Proper beds not sofa beds for kids. Jacuzzi bath was good. Problem we had was that the bathroom window was not frosted and when going to the toilet/ shower the window was visible for everyone in the opposite offices to see through!!!!! We had to ask for a bedsheet to drape over the window for privacy.