Dear JasonWe want to express our deepest apologies for any inconvenience you may have experienced during your recent visit. We truly understand how frustrating that can be, and rest assured that we take your feedback very seriously. Our leadership team has been informed of your concerns and we are taking the necessary steps to ensure that this does not happen again in the future. We are incredibly grateful for your feedback, and we hope to have the pleasure of providing you with the exceptional service you deserve on your next visit.

Dear MichelleThank you for reaching out to us about your recent experience. We are terribly sorry that we did not meet your expectations and your comment was received by our team. We take this very seriously and would love to welcome you back for a better experience.

Dear KennethThank you for taking the time to giving us a great review. It truly was our pleasure to know that you had a wonderful holiday with us. Each staff is looking forward to welcoming you and your loved ones back to our hotel again soon

Dear MarkThank you very much for staying with us. We are truly happy to know that our service and hotel facilities met your expectations. The entire team hope that we may have the opportunity to welcome you back soon for another great stay.

Dear JunThank you for review about your recent stay. I am glad that you enjoyed your time at Four Points by Sheraton Danang. Each staff is looking forward to welcoming you back to our hotel again in the future.Warmest regards,

Dear ChioiThank you very much for choosing to stay with us and rating our service. It was our pleasure to know that you had a wonderful holiday, and we look forward to welcoming you back soon.Best regards,

Dear Ms Helen,Many thanks for taking the time to share your recent experience with us!We are truly sorry that your stay was not as you expected. On behalf of Four Points by Sheraton Da Nang, we always strive to deliver the best quality of service. Please rest assured that your feedback has been shared and taken wholeheartedly with our team for future improvements. Once again, we deeply apologize for your inconvenience. We look forward to having a chance to welcome you back so that we could serve you with our best hospitality. Sincerely,

Dear BrianThank you for sharing your feedback with us. We are happy to know that we treated you to a wonderful stay through all of our distinctive elements; room facilities, helpful and professional service provided by our staffs. Also we sincerely regret that there still disadvantage exists regarding to slow lift but we believe it would positively contribute to our hotel's future improvement. We all look forward to welcoming you back to Four Points by Sheraton Danang, where we would have chance to create another satisfying and memorable stay for you.Best regards,

Dear Eng BoonThank you for staying with us ! We are glad that you enjoyed your time at Four Points by Sheraton Danang. Each staff is looking forward to welcoming you back to our hotel again in the future.Warmest regards

Dear Rahim JethaMany thanks for taking the time to share your recent experience with us!We are truly sorry that your stay was not as you expected. On behalf of Four Points by Sheraton Da Nang, we always strive to deliver the best quality of service. Please rest assured that your feedback has been shared and taken wholeheartedly with our management team for future improvements. Once again, we deeply apologize for your inconvenience. We look forward to having a chance to welcome you back so that we could serve you with our best hospitality. Sincerely,

Dear NironsigaThank you very much for your awesome review. We are glad to know that you had a great stay with us. The entire team look forward to welcoming you back in the future. Warmest regards,

Dear Eric,Thank you for choosing Four Points by Sheraton Da Nang. We appreciate you taking the time to rate our services. It was our pleasure to know that you had a wonderful holiday, and we look forward to welcoming you back soon.Best regards.

Dear Sampson Hin ChungThank you so much for your feedback about your stay. We're glad to know that you had a good time at our restaurant and enjoyed our hospitality service provided by our associates. The entire team is looking forward to having you back with us soon.

Dear Long HuangThank you for staying with us. We are very happy that you had great time at Four Points by Sheraton Danang. We look forward to welcoming you back soon. Best regards

Dear Tu Thank you for choosing Four Points by Sheraton Da Nang, It was our pleasure having you here, I am glad you had a wonderful holiday and We look forward to welcoming you back soon. Best regards.

Dear Uy Thi HoangMany thanks for taking the time to share your recent experience with us!We are truly sorry that your stay was not as you expected. On behalf of Four Points by Sheraton Da Nang, we always strive to deliver the best quality of service. Please rest assured that your feedback has been shared and taken wholeheartedly with our management team for future improvements. Once again, we deeply apologize for your inconvenience. We look forward to having a chance to welcome you back so that we could serve you with our best hospitality. Sincerely,

Dear EricThank you very much for writing such a detailed feedback of your recent stay at Four Points by Sheraton Danang. We are delighted to see that you enjoyed your stay with us and it will be a pleasure to share your kind comments with the entire team. I am sure that the team would feel extremely proud to receive your recognition and know that they were part of your memories at the hotel. We hope to have the opportunity to welcome you back to Four Points by Sheraton Danang in the future and hope that other visitors will find your review inspiring!

Dear DarinThank you for your fantastic 5 star review. We're thrilled to hear about you had a wonderful holiday at Four Points by Sheraton Da Nang. Your support means the world to us. We hope to have the pleasure of welcoming you back soon.Best regards.

Dear KellyThank you for rating and We appreciate you taking the time to rate our services. We are thrilled to have provided you with a good holiday experience. Also we sincerely regret that there still some disadvantage exists regarding of no fan in the room but we believe it would positively contribute to our hotel's future improvement. We all look forward to welcoming you back to Four Points by Sheraton Danang, where we would have chance to create another satisfying and memorable stay for you.Warmest regards,

Dear Chau YuenWe would like to express our gratitude to you for choosing Four Points by Sheraton Danang as your accommodation and providing valuable feedback. It is through feedback as yours that we are able to improve the quality of our products and service to better meet the needs of our guests. We all look forward to welcoming you back to Four Points by Sheraton Danang, where we would have chance to create another satisfying and memorable stay for you.Sincerely,

Dear Alexis Tricia Sze Hui,We would like to express our gratitude to you for choosing Four Points by Sheraton Danang as your accommodation and providing valuable feedback.We are happy to know that we treated you to a wonderful stay through all of our distinctive elements; room facilities, location near to the beach. Also we sincerely regret that there still some disadvantage exists regarding to the drainage of the bathroom but we believe it would positively contribute to our hotel's future improvement. We all look forward to welcoming you back to Four Points by Sheraton Danang, where we would have chance to create another satisfying and memorable stay for you.Sincerely,

Dear Customer, Thank you for choosing to stay with us and giving us a perfect rating. We are very pleasure to hear that you enjoyed your stay with us. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to Four Points by Sheraton Danang. Sincerely,

Dear StevenThank you very much for choosing to stay with us and for sharing such great feedback. The team and I are thrilled that you thoroughly enjoyed your stay with us. Many thanks for highlighting the efforts of the team, I will be sure to share your kind feedback with them to further reinforce their efforts.Thank you once again for your kind words. The team and I hope that we may have the opportunity to welcome you back soon for another great stay.Best regards,

Dear HoaThank you for your five star review! It was truly fantastic to hear about your lovely stay at Four Points by Sheraton Danang.It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to Four Points by Sheraton Danang. Sincerely,

Dear NavinThank you for your five star review! We are very happy that you had great time at Four Points by Sheraton. We would love to host you again soon. Best regards.

Dear EddieThank you very much for writing such a detailed feedback of your recent stay at Four Points by Sheraton Danang.We are delighted to see that you enjoyed your stay with us and it will be a pleasure to share your kind comments with the entire team, especially to Vien. I am sure that the team would feel extremely proud to receive your recognition and know that they were part of your memories at the hotel.We hope to have the opportunity to welcome you back to Four Points by Sheraton Danang in the future.

Dear ZhitangThank you very much for choosing to stay with us and for sharing such great feedback. The team and I are thrilled that you thoroughly enjoyed your stay with us. Many thanks for highlighting our spa facilities and location. Thank you once again for your kind words. The team and I hope that we may have the opportunity to welcome you back soon for another great stay.Best regards,

Dear Siew PangThank you very much for taking your time to share your feedback with us.It was truly fantastic to hear about your lovely stay at Four Points by Sheraton Danang. We are delighted to read your positive comments about your stay. Thank you again, the entire team is looking forward to having you back with us soon. Best regards,

Dear Mr. Lang,Greetings from Four Points by Sheraton Danang! Thank you for taking the time to respond to our survey.I was informed that you requested a complimentary late check-out time for Sunday, May 7th. Unfortunately, it was not possible to fulfill your request. While our Front Office team extended a complimentary check-out time at 1 PM, instead of the usual 12 PM as per our company policy, we cannot guarantee late check-outs as they depend on the hotel's availability.We always strive to accommodate our guests' requests as much as possible, but there are certain policies and limitations that we must follow to ensure a smooth and fair experience for all guests. However, I must express my disappointment with the use of vulgar language, raised voice, and belittling behavior towards my associates. We understand that everyone can have an no-day, and my associates and I are more than happy to listen and help. I always preach to my team to be compassionate towards fellow human beings, and a bit of kindness goes a long way.Unfortunately, we were unable to fulfill your request, and I am sorry for it.I would like to wish you a great week. Best regards,

Dear Mr. Lang,Greetings from Four Points by Sheraton Danang! Thank you for taking the time to respond to our survey.I was informed that you requested a complimentary late check-out time for Sunday, May 7th. Unfortunately, it was not possible to fulfill your request. While our Front Office team extended a complimentary check-out time at 1 PM, instead of the usual 12 PM as per our company policy, we cannot guarantee late check-outs as they depend on the hotel's availability.We always strive to accommodate our guests' requests as much as possible, but there are certain policies and limitations that we must follow to ensure a smooth and fair experience for all guests. However, I must express my disappointment with the use of vulgar language, raised voice, and belittling behavior towards my associates. We understand that everyone can have an no-day, and my associates and I are more than happy to listen and help. I always preach to my team to be compassionate towards fellow human beings, and a bit of kindness goes a long way.Unfortunately, we were unable to fulfill your request, and I am sorry for it.I would like to wish you a great week.Best regards.

Dear Kai Meng,Thank you for your five star review! We are thrilled to hear you had a wonderful holiday but are disappointed to hear you felt uncomfortable from the room service. We want each and every guest to have an unforgettable holiday and we hold our staff to the highest standard. We appreciate your honest feedback and We take this very seriously and would love to welcome you back for a better experience.

Dear JamesIt truly was our pleasure to know that you had a wonderful holiday at Four Points by Sheraton Danang. We look forward to welcoming you back soon.

Dear HamidThank you very much for writing such a detailed feedback of your recent stay at Four Points by Sheraton Danang. We are delighted to see that you enjoyed your stay with us and it will be a pleasure to share your kind comments with the entire team. I am sure that the team would feel extremely proud to receive your recognition and know that they were part of your memories at the hotel. We hope to have the opportunity to welcome you back to Four Points by Sheraton Danang in the future

Dear Glenn TThank you for leaving us a nice review. That was so kind of you to share such a positive feedback and we are thrilled to know your stay with us filled with pleasant memories. Thank you again for your kind recommendation. We would love to have another opportunity to welcome you back to Four Points by Sheraton Danang in the future. Sincerely, Stefano Maccagno General Manager

Dear KimThank you very much for taking your time to share your feedback with us.It was truly fantastic to hear about your lovely stay at Four Points by Sheraton Danang. We are delighted to read your positive comments about your stay, specifically your enjoyment of our facilities and the service provided by our staff. Thank you again, the entire team is looking forward to having you back with us soon. Best regards,Stefano Maccagno General Manager Four Points by Sheraton Danang

Dear G. BurgessThank you for reaching out to us about your recent experience. We are thrilled to hear you had a wonderful holiday but are disappointed to hear you had some bad experience with cleanliness. We want each and every guest to have an unforgettable holiday and we hold our staff to the highest standard. We appreciate your honest feedback and take it very seriously for the future.Best regards,Stefano Maccagno General Manager Four Points by Sheraton Danang

Dear Mamoru AmatsuThank you for choosing us to celebrate your anniversary. We are thrilled to hear you had a wonderful holiday, also we sincerely regret that there still some disadvantage exists regarding noisy from big group, we believe it would positively contribute to our hotel's future improvement. We all look forward to welcoming you back to Four Points by Sheraton Danang, where we would have chance to create another satisfying and memorable stay for you.Sincerely,Stefano Maccagno General Manager

Dear QuangThank you very much for staying with us and sharing a great feedback. We are delighted to read that you enjoyed our hotel facilities and had an amazing stay. The entire team look forward to welcoming you back in the future. Best regards,

Dear PeterThank you very much for rating your stay with us. It was truly fantastic to hear about your lovely stay at Four Points by Sheraton Danang. Each staff is looking forward to welcoming you and your loved ones back to our hotel again soon!Best Regards,

Dear GraceIt certainly is rewarding to receive such positive feedback from a valued guest such as yourself, thank you very much for taking the time to share your experiences. All the best wishes!