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Reviews of La Quinta Inn & Suites by Wyndham McKinney

2.5 out of 5
La Quinta Inn & Suites by Wyndham McKinney
6501 Henneman Way, McKinney, TX

Reviews

7.0

Good

Rating 10 - Excellent. 314 out of 1000 reviews" "
Rating 8 - Good. 226 out of 1000 reviews" "
Rating 6 - Okay. 184 out of 1000 reviews" "
Rating 4 - Poor. 129 out of 1000 reviews" "
Rating 2 - Terrible. 147 out of 1000 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Karen

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel looks very dated and worn. The carpet was worn faded, with bleach stains. There was an order on floor leading to rooms. We stayed for three nights. We were told that our room would be clean every other day, but it was never done. Could not get front desk help ( no one was there).
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Karen,We're deeply sorry to hear about the disappointing experience you had during your stay. Your feedback regarding the dated appearance of the hotel, the condition of the carpet, and the lack of cleanliness and front desk assistance is concerning, and we apologize for falling short of your expectations. We'll address these issues promptly with our team to ensure they do not recur. Your feedback is invaluable, and we appreciate you bringing these matters to our attention. If there's anything we can do to make it right or to assist you further, please don't hesitate to let us know.Sincerely, Hotel Manager

8/10 Good

MOHAMMAD

Liked: Cleanliness, staff & service, property conditions & facilities
Best for the price.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 23 Apr 2024
Dear MOHAMMAD,Hello! We're delighted to hear that you found our hotel to be the best value for your money! Providing exceptional value and a memorable experience for our guests is always our goal. Thank you for choosing us, and we look forward to welcoming you back for another excellent stay in the future!Sincerely, Hotel Manager

2/10 Terrible

Donna

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I did not stay here they were booked and couldn’t find my reservation. It took over an hour before I was told I absolutely didn’t have room for the night.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 24 Apr 2024
Dear Donna,Thank you for taking the time to let us know about your experience. I apologize that you were disappointed. We will investigate your concerns and take whatever steps are necessary to ensure that our guests have a great stay with us in the future. Please give us another chance and come back and see us again soon.Sincerely, Hotel Manager

2/10 Terrible

Richard

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was infested with roaches. I killed at least 10 and not sure how many my wife killed. Any time you went in the bathroom and turned on the light they were every where
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 23 Apr 2024
Dear Richard,I'm truly sorry to hear about your experience and apologize for any distress it caused. Your feedback is invaluable, and we're committed to investigating and addressing all concerns thoroughly. Rest assured, we're taking significant measures to ensure the comfort of our guests. We hope to have the opportunity to provide you with a much-improved stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Jamal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 17 Apr 2024
Dear Jamal,Thanks for staying with us and rating our hotel. Your perfect review is very much appreciated, as it encourages and motivates our entire staff. We are committed to providing you with the best hospitality and service possible. We hope to see you again soon!Sincerely, Hotel Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 15 Apr 2024
Dear James,We appreciate your feedback, which we have taken to heart. Your remarks are very encouraging and motivating to us and the staff. We strive to provide a relaxing environment for our guests, and we welcome a chance to improve in this area. We hope to see you again soon!Sincerely,Hotel Manager

6/10 Okay

Joe

Liked: Cleanliness
It's a nice area, close to my daughter home. Easy to get in and out. The young lady at the front could be a little nicer. Look like she didn't want to be there at work.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 30 Mar 2024
Dear Joe,Thank you for your feedback and for choosing to stay with us due to our convenient location. We apologize for any inconvenience caused by the demeanor of our front desk staff. Providing friendly and attentive service is important to us, and we will address this issue with our team to ensure that all guests feel welcome and appreciated during their stay. Your comments are valuable, and we appreciate your honesty. We hope to have the opportunity to welcome you back and provide you with a more positive experience in the future.Sincerely, Hotel Manager

6/10 Okay

Jennifer

Travelled with family and small children, Business traveller
Our stay was just average, not great or bad, but the price was right so I’m not complaining!
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 23 Mar 2024
Dear Jennifer,Thank you for your feedback. We appreciate your honesty and are glad to hear that you found our pricing to be reasonable. We're sorry to hear that your stay was only average, and we'll strive to improve to ensure a better experience for you in the future. If there's anything specific you feel we could do better, please don't hesitate to let us know. We hope to have the opportunity to exceed your expectations on your next visit.Sincerely, Hotel Manager

4/10 Poor

Briana

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The room was very humid, the furniture was old and damaged. The couch was stained and in poor condition.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 19 Mar 2024
Dear Briana,We apologize for the subpar experience you encountered during your stay. Your feedback regarding the humidity in the room and the condition of the furniture is concerning, and we take it seriously. Rest assured, we'll address these issues promptly to ensure a more comfortable and pleasant stay for our guests. Your satisfaction is important to us, and we appreciate your honesty. If there's anything else we can do to improve, please don't hesitate to let us know.Sincerely, Hotel Manager

10/10 Excellent

Vincentiu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in a safe location within driving distance to local restaurants and away from the busy Dallas area.
Stayed 4 nights in Mar 2024
Response from Hotel Manager on 14 Mar 2024
Dear Vincentiu,Thank you for highlighting the safety and convenient location of our hotel. We strive to provide a comfortable and secure environment for all our guests, and we're glad to hear that you felt safe during your stay. Our proximity to local restaurants and the peaceful setting away from the bustling Dallas area are features we're proud to offer. We appreciate your positive feedback and hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

6/10 Okay

Candice

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
Overall this was just a place to stay. area of the hotel was good seemed safe. Easy access to the highway and gas station. The property is dated and could use some enhancements. Heater never got warm so room was freezing cold. No extra blanket in the room and those provided were like sheets. The walls are super thin and made it hard to get rest. Could hear the person above walking sounded like they would fall threw the floor hall way noice easily heard.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 11 Mar 2024
Dear Candice,Thank you for your honest feedback. We're pleased to hear that you found our hotel's location convenient and safe. However, we apologize for the shortcomings you experienced during your stay. We're committed to improving our property and will address the issues with the heater, thin walls, and noise levels immediately. Your comments are invaluable to us, and we hope to have the opportunity to provide a much-improved experience for you in the future.Sincerely, Hotel Manager

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, kind staff, well lit parking.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 6 Mar 2024
Dear Amber,We're thrilled to receive your glowing review! Providing a clean and welcoming environment, along with friendly service, is our top priority. We're delighted that you enjoyed your stay, and we appreciate your kind words about our staff and parking facilities. We look forward to welcoming you back in the future!Sincerely, Hotel Manager

4/10 Poor

Jennifer

Disliked: Cleanliness, property conditions & facilities
The breakfast saw subpar at best, no pepper to flavor the powder eggs. And the beds were absolutely criminal, worst bed I’ve ever slept in a hotel and we stay at a lot of different hotels! Do better, la Quinta should be embarrassed
Stayed 1 night in Mar 2024
Response from Hotel Manager on 4 Mar 2024
Dear Jennifer,We're deeply sorry to hear about your disappointing experience with us. Your feedback regarding the breakfast and the comfort of the beds is concerning, and we apologize for falling short of your expectations. Rest assured, we take your comments seriously and will address them promptly with our team to ensure improvements are made. We appreciate your honesty and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

8/10 Good

Karen, Goshen

Travelled with family, Travelled with pets
Liked: Staff & service
Staff was really nice and place was clean but property needs a bit of maintenance - touchup paint
Stayed 7 nights in Feb 2024
Response from Hotel Manager on 1 Mar 2024
Dear Karen,Thank you for your feedback. We're glad to hear that you found our staff to be really nice and the property clean. We apologize for any areas that may have needed maintenance, such as touch-up paint. Your comments are valuable to us, and we will address these issues promptly to ensure a more enjoyable experience for our guests in the future. We appreciate your understanding and hope to welcome you back for an improved stay. Thank you for choosing to stay with us.Sincerely, Hotel Manager

2/10 Terrible

Tracey

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Reservation was canceled in the morning of check in with no explanation other due to a maintenance issue our room was no longer available
Stayed 3 nights in Feb 2024
Response from Hotel Manager on 26 Feb 2024
Dear Tracey,Thank you for your recent stay at our hotel and giving us the feedback. On behalf of our entire team, I would like to apologize for failing to meet your expectations. Your satisfaction is important to us and we will make improvements to ensure an exceptional experience next time. I hope that you will consider staying with us and offer us another chance to provide you with a superior experience.Sincerely, Hotel Manager

8/10 Good

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on 23 Feb 2024
Dear Dorothy,Thank you for your rating. We're glad to hear that overall, your experience was positive. If there are any specific areas where we could improve to earn a perfect score next time, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back for an even better experience in the future.Sincerely, Hotel Manager

8/10 Good

Peggy, Glendive

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The waffle maker makes waffles in the shape of Texas. Good breakfast. One evening The staff let us eat a meal broight in at the breakfast eating area, turning on lights and giving us the tv remote. Good bright lighting in bathroom but only an upholstered chair in room, no chair at desk. Frig and mw. Good bed.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 14 Feb 2024
Dear Peggy,Thank you for sharing your experience with us! We're thrilled that you enjoyed our unique waffle maker and found our breakfast to your liking. It's great to hear that our staff accommodated your request to eat a meal in the breakfast area. We appreciate your feedback regarding the seating arrangement in the room and will consider it for future improvements. We hope to welcome you back for another pleasant stay soon.Sincerely, Hotel Manager

10/10 Excellent

Kristi

Travelled with group
Nice property and even saw pigeons sleeping.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 10 Feb 2024
Dear Kristi,We're delighted to hear that you enjoyed your time at our property! Thank you for your kind words. It's always a pleasure to provide a comfortable and enjoyable experience for our guests, and we're glad you had the chance to witness the charming sight of pigeons at rest. We hope to welcome you back soon for another wonderful stay!Sincerely, Hotel Manager

10/10 Excellent

Elena

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice polite service
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 8 Feb 2024
Dear Elena,Thank you for your kind words! Providing polite and attentive service is a priority for us, and we're delighted to hear that you had a positive experience with our team. Your satisfaction is our greatest reward, and we look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

8/10 Good

Natasha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We didn't have much interaction with staff but when we did everyone was nice and polite. Building is a bit dated and therefore somethings were just in general used conditions. Overall it was a decent stay and if needed we stay again.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 5 Feb 2024
Dear Natasha,Thank you for your thoughtful review! We're delighted to hear our staff's courteous service left a positive impression. While we acknowledge the dated aspects, we're continuously working on improvements. Your feedback is valuable, and we're grateful for the opportunity to enhance your experience. We look forward to hosting you again in the future!Sincerely, Hotel Manager

8/10 Good

eve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal are very helpful.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 1 Feb 2024
Dear Eve,We're delighted to hear that our staff made a positive impact on your stay! Providing helpful and attentive service is a core value for us. Your recognition of our team's efforts means a lot. We appreciate your kind words and hope to welcome you back for another enjoyable and supportive experience.Sincerely, Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager on 31 Jan 2024
Dear Guest,Thank you for your outstanding 10 out of 10 rating! We are delighted to know that we exceeded your expectations during your stay. Your feedback is greatly appreciated, and it motivates us to continue delivering exceptional service and experiences to all our guests. We look forward to hosting you again in the future for another outstanding stay. Thank you for choosing our hotel - La Quinta Inn & Suites by Wyndham McKinney!Sincerely, Hotel Manager

8/10 Good

sudheer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from Hotel Manager on 31 Jan 2024
Dear Sudheer,Thank you for your rating! We appreciate your feedback and are pleased to see that you had a good experience during your stay. If there's anything specific you enjoyed or any suggestions you have for improvement, we'd love to hear more. We hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

8/10 Good

Rene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager on 31 Jan 2024
Dear Rene,Thank you for your rating! We're glad to see you had a positive experience during your stay, reflected in your 8/10 rating. If there are any specific areas where we can improve and earn that extra point, please let us know. We appreciate your feedback and hope to welcome you back for an even better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

shelby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager on 30 Jan 2024
Dear Shelby,I appreciate your amazing 10/10 rating. We are overjoyed to hear that your stay was so wonderful. Please feel free to mention any specific things you appreciated or any recommendations for enhancements. We can't wait to have you back for yet another wonderful visit.Sincerely, Hotel Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Overall the hotel is clean; however, it’s aging and needs remodeling. (We’ve stayed here a times because it’s close to where we need to be.) Check in and check out was smooth. The breakfast is pretty good. Nice variety.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 29 Jan 2024
Dear Guest,Thank you for your feedback. We appreciate your loyalty and are glad to hear that check-in, check-out and the breakfast met your expectations. We understand your concerns about the aging property and will certainly consider your feedback for future improvements. We value your patronage and hope to continue providing you with positive experiences in the future.Sincerely, Hotel Manager

2/10 Terrible

Marqueena

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 8 Feb 2024
Dear Marqueena,Thank you for your understanding and for sharing your feedback with us. We truly value your input and apologize for any dissatisfaction you experienced during your stay. Your insights are crucial in helping us identify areas for improvement, and we're committed to addressing them to ensure a better experience for all our guests in the future. We sincerely hope to have the opportunity to welcome you back and provide you with a more positive experience. Thank you for choosing us.Sincerely, Hotel Manager

6/10 Okay

FREDY

Travelled with family
Liked: Staff & service
Pillow case had blood stains, the carpet was dirty and has red stains, sink faucet had roots coming out from the side.
Stayed 4 nights in Jan 2024
Response from Hotel Manager on 29 Jan 2024
Dear FREDY,We sincerely apologize for the unacceptable conditions you encountered during your stay. Your experience does not align with our standards, and we deeply regret any discomfort caused. Immediate action will be taken to address and rectify the issues with the pillowcase, carpet, and sink faucet. Your feedback is invaluable, and we hope you'll allow us the opportunity to provide a significantly improved experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very personable. The beds were very comfortable too.
Stayed 3 nights in Dec 2023
Response from Hotel Manager on 29 Jan 2024
Dear Cynthia,Thank you for your perfect rating and positive feedback! We're delighted to hear that our staff's personable service and the comfortable beds contributed to your positive experience. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager

2/10 Terrible

lenora

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
There were no bedside lamps so you had to keep big full light on to see when a lamp would have worked at night no tv guide could never figure out how to change channels the guy from front desk did come up and tried to help finally brought us a guid but it was still no help just glad we weren’t here to spend much time in room
Stayed 1 night in Jan 2024
Response from Hotel Manager on 29 Jan 2024
Dear Lenora,We appreciate your feedback and apologize for the inconvenience you experienced with the lighting and TV guide. We understand the importance of a comfortable stay, and we'll certainly address these issues to enhance our guest's experience. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a more enjoyable stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Erika

Disliked: Cleanliness, amenities, property conditions & facilities
If I could give this place a negative 1 I would. First off the other guests were so noisy that that I moved my room during my visit and it was still noisy. I diidnt get ant rest. On top of that the room wasnt clean. I noticed crumbs, water bugs and mold throughout my room. I would not recommend this place even to my worst enemy.
Response from Hotel Manager on 26 Jan 2024
Dear Erika,We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is alarming, and it falls far below our standards. We're taking immediate action to address the noise and cleanliness issues to ensure this doesn't happen again. Please allow us the opportunity to make amends and regain your trust.Sincerely, Hotel Manager

10/10 Excellent

babusya

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 25 Jan 2024
Dear Babusya ,Thank you for the perfect 5 out of 5 rating! We're pleased to hear that you found the staff friendly. If there's anything specific you loved about your stay or any suggestions you have, please feel free to share. We appreciate your positive feedback and look forward to hosting you again in the future!Sincerely, Hotel Manager

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy location.
Quiet hotel even with alot of people staying in it. Only negative I have is the TV is small and some way off brand. Firestick still connected but the internet made me log in alot. Not big deal at all. Was hardly even there.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 22 Jan 2024
Dear Brian,Thank you for your outstanding 10 out of 10 rating and positive feedback! We're pleased to know you found our hotel in an easy location and appreciated the quiet atmosphere despite the number of guests. We'll look into the TV and internet issues to ensure a seamless experience for future stays. We appreciate your understanding and hope to welcome you back soon!Sincerely, Hotel Manager

8/10 Good

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities
Employees were great and very helpful.. all are visit was great
Stayed 1 night in Jan 2024
Response from Hotel Manager on 22 Jan 2024
Dear Priscilla,Hello! We're delighted to hear that you had a great visit and that our employees were helpful and accommodating. Your positive feedback is much appreciated. If there's anything specific you enjoyed or if there are ways we can further enhance your experience in the future, please let us know. We look forward to welcoming you back for another fantastic stay!Sincerely, Hotel Manager

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on 20 Jan 2024
Dear Rita,We are thrilled to hear that you had a wonderful time during your stay at our hotel! Our commitment to providing the best possible service to our guests is unwavering, and your perfect rating validates our efforts. Your feedback serves as motivation for us to continue delivering our very best. We eagerly look forward to welcoming you back in the near future!Sincerely, Hotel Manager

10/10 Excellent

Boris

Business traveller
Liked: Cleanliness, staff & service
All was good in the property however their business service that was advertised in the description never worked. The Pc was broken and printer was out of commission had to drive to staples to print out 40 pages for $20. Was not very happy since I needed printing and pc service and made sure this hotel had a buisness service call them and ask if it working before renting out their conference meeting room.
Stayed 8 nights in Jan 2024
Response from Hotel Manager on 16 Jan 2024
Dear Boris,Thank you for your feedback. We apologize for the inconvenience you experienced as mentioned. It's disheartening to hear that the PC was broken, and the printer was out of commission during your stay. We understand the frustration, especially when you needed those services. Your feedback is essential, and we will address this issue promptly to ensure the proper functioning of our business services in the future. We appreciate your understanding and hope to have the opportunity to provide a more seamless experience on your next visit.Sincerely, Hotel Manager

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Hotel Manager on 9 Jan 2024
Dear Jessica,Wow! Thank you for taking the time to leave us a five-star rating! We are so happy to hear that you had such an amazing experience with us. We strive to provide top-notch customer service, and it's wonderful to hear that we succeeded. We look forward to assisting you with any of your needs in the future. Thank you again!Sincerely, Hotel Manager

2/10 Terrible

Matthew

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Don't bother with this one
They didn't have extra pillows or towels. Everything looked old and decrepit. Pull out sofa was sooooo thin and uncomfortable
Stayed 1 night in Jan 2024
Response from Hotel Manager on 9 Jan 2024
Dear Matthew,Thank you for sharing your experience, we apologize for any inconvenience. We're committed to improving and appreciate your feedback. Please know that we're working on enhancing our amenities and furnishings to ensure a more comfortable stay for our guests. We hope you'll give us another chance in the future. Safe travels!Sincerely, Hotel Manager

10/10 Excellent

james

Stayed 1 night in Jan 2024
Response from Hotel Manager on 9 Jan 2024
Dear James,Thank you once again for your perfect rating! We are incredibly grateful for your continued support and appreciation. Your satisfaction is our utmost priority, and we are thrilled to have exceeded your expectations. We will continue to work hard to deliver exceptional experiences to our guests. We look forward to providing you with another outstanding stay in the future. Thank you for your ongoing loyalty, and we can't wait to welcome you back!Sincerely, Hotel Manager

6/10 Okay

Rebecca

Travelled with family
Liked: Staff & service, property conditions & facilities
Good for overnight stay
Ok for overnight stay. No lamp or clock in room or usb ports. Walls were thin and could hear everything from rooms close. Very clean and excellent gentleman checked us in efficiently. despite several people waiting
Stayed 1 night in Jan 2024
Response from Hotel Manager on 9 Jan 2024
Dear Rebecca,Thank you for sharing your experience. We appreciate your feedback and are glad to hear that your check-in was efficient and the room was clean. We also take note of your comments regarding the lack of certain amenities and thin walls. Your insights are valuable, and we'll use them to enhance our services. We hope to have the opportunity to welcome you back for an improved stay in the future. Safe travels!Sincerely, Hotel Manager

10/10 Excellent

Brenda, Conroe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on 9 Jan 2024
Dear Brenda,Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

2/10 Terrible

James

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The only thing that was good about the one night we stayed at this property was the understanding of the desk supervisor the morning we decided to leave. Mechanically this property is awful; cleanliness is pretty poor also. Bad decision to try and stay here.
Stayed 6 nights in Dec 2023
Response from Hotel Manager on 9 Jan 2024
Dear James,We apologize for the disappointment you experienced during your stay. Your feedback is important to us, and we regret that the property's conditions did not meet your expectations. We appreciate your understanding and will address the issues you've highlighted to improve the overall experience for our guests. Thank you for your feedback.Sincerely, Hotel Manager

4/10 Poor

Billy

Travelled with family
Liked: Property conditions & facilities
I requested our room be cleaned twice and it was not. The garbage was only collected once. I had to request towels twice. There was no access to change to do laundry (not available at desk) and the juices at the breakfast were watered down. Our room key did not work a total of 3 times during our 4 night stay, we had to make a trip to the desk to have it reloaded.
Stayed 4 nights in Dec 2023
Response from Hotel Manager on 9 Jan 2024
Dear Billy,We sincerely apologize for the multiple inconveniences you encountered during your stay. Your feedback is crucial, and we regret that we fell short of meeting your expectations. We will address these issues promptly to ensure a more satisfactory experience for our guests in the future. Thank you for bringing these matters to our attention, and we appreciate your understanding.Sincerely, Hotel Manager

6/10 Okay

TERRY

Travelled with family, Travelled with pets
It is ok.
Response from Hotel Manager on 29 Dec 2023
Dear TERRY,Thank you for your feedback. We appreciate your honesty and are glad to hear that your experience was okay. If there are specific areas where we can improve and make your stay more enjoyable, please feel free to share. We value your input and hope to have the opportunity to enhance your experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Robert

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on 27 Dec 2023
Dear Robert,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Yours sincerely,Hotel Manager

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on 28 Dec 2023
Dear Sarah,Thank you for the perfect rating! We're thrilled to hear that you had an excellent experience. If there's anything specific you loved or any suggestions you have for improvement, we'd love to hear more. Your satisfaction is important to us, and we look forward to hosting you again for another outstanding stay.Sincerely, Hotel Manager

8/10 Good

Tony

Travelled with family
Stayed 3 nights in Dec 2023
Response from Hotel Manager on 28 Dec 2023
Dear Tony,Thank you for choosing to stay with us and for giving us an 8-star rating. Your feedback is valuable, and we would love to hear more about how we can enhance our services to earn a perfect 10-star review from you. Your insights can make a significant difference, and we would highly appreciate any additional comments you may have. We hope to have the pleasure of welcoming you back soon.Sincerely, Hotel Manager

10/10 Excellent

ZEPHANIAH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great hotel
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 22 Dec 2023
Dear ZEPHANIAH,Thank you for your concise and positive feedback! We're thrilled to hear that you found our hotel really great. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to share. We look forward to hosting you again for another excellent experience.Sincerely, Hotel Manager

8/10 Good

Maral

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We moved the beds a bit and saw there were fingernails underneath it. It was disgusting. Other than that the staff is helpful and polite. Breakfast very simple and moderate.
Stayed 3 nights in Dec 2023
Response from Hotel Manager on 22 Dec 2023
Dear Maral,Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience you experienced with the cleanliness issue. This is certainly not up to our standards, and we'll address it immediately with our housekeeping team. We appreciate your kind words about our helpful and polite staff. Regarding breakfast, we'll consider ways to enhance the options. Your feedback is crucial, and we hope to regain your trust on your next visit.Sincerely, Hotel Manager

4/10 Poor

Liz

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gross hotel with poor service
Room was gross, the couch looked like it came out of a dumpster. Bed was sagging in the middle and propped up with a piece of wood. There was scum on the bedside table. When we asked for pillows for the extra pull out bed, they said they didn’t have any. They brought up a rollaway bc the couch bed was so nasty, and the rollaway had bloodstains on it. As far as service, there was no one at the desk when we came to check in, I was walking up and down the hallways and calling for someone for a while. We stayed here last year and it was about the same, but I thought it was a fluke. So, safe to say I won’t be staying again. We stay here bc the pet fees were low, but it seems they hiked those up too. So there’s now no reason to stay here, go elsewhere.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 22 Dec 2023
Dear Liz,We're truly sorry to hear about your disappointing experience during your stay with us. This is not reflective of the high standards we strive to maintain. Your detailed feedback is crucial for addressing and rectifying these issues. We sincerely apologize for the inconvenience and assure you that we will investigate and take immediate corrective actions. We appreciate your past patronage and regret the circumstances that led to your decision not to stay again. If there's anything we can do to regain your trust, please let us know.Sincerely, Hotel Manager