Dear Guest,I am delighted you enjoyed our breakfast offerings and experienced friendly service during your stay. Thank you for your kind words! We look forward to serving you again soon.

Hi Krystina,Your satisfaction is our top priority, and we're delighted that you found our rooms cozy, the bed comfortable, and the blackout curtains effective for a good night's sleep. We appreciate your feedback regarding the room service and will address this with our team to ensure better service in the future. It's great to hear that you enjoyed our amenities such as the gym, pool, and front desk offerings. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable experience!

Hi Jay,Thank you for taking the time to tell us about your experience. We regret your stay wasn't as per your expectations. We have relayed your concerns to the management and highly recommend you call the property for resolution. We hope to serve you better next time.

Hi Wyatt,We are glad to hear that our staff provided great service during your stay and addressed your concerns promptly. We take reports of pests very seriously and have taken immediate action to resolve the issue. We apologize for any inconvenience this may have caused and appreciate your understanding.

Hi Patricia,Please accept our sincerest apologies for the inconvenience caused by the non-functioning toilet and cleanliness issues. This falls short of our standards, and we'll investigate this matter with urgency. Rest assured, corrective measures will be taken to ensure this doesn't happen again.

Hi Ashley,Our goal is to ensure that all of our guests have a positive experience, and we are disappointed to hear that we fell short in your case. If you could provide more details about your disappointments, we would greatly appreciate it. This will enable us to make the necessary improvements to ensure that our future guests have a better experience.

Hi Paul,We were so thrilled to have you with us. Although your overall stay was pleasant, we appreciate you highlighting areas we can improve. We have shared your feedback with our team. Next time you're in town, count on us again for an even better experience.

Hi Anai,It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.

Hi Christie,Thank you for your feedback. We appreciate your suggestion regarding updating our elevator, and we will share your feedback with our team to make the necessary improvements. Your input is valuable to us, and we hope to welcome you back for a more enjoyable experience in the future.

Hi Michael,Our team is committed to providing excellent service and ensuring your comfort during your stay. We're glad you found our staff friendly and engaging, and we appreciate your positive feedback about the spacious room. While we strive to make our complimentary breakfast enjoyable, we apologize if it didn't meet your expectations. Your satisfaction is important to us, and we'll use your feedback to improve.

Hi Chester,We are glad to hear that you had a very good experience overall and found our staff pleasant, detail-oriented, and accommodating. However, we apologize for any shortcomings with our breakfast. Your feedback is valuable, and we will use it to improve our offerings in that area.

Dear Guest,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

Dear Guest,Thank you for taking the time to share your recent stay experience. We sincerely apologize for the shortcomings you encountered with the air conditioning, noise level, and breakfast quality.We understand how frustrating it is to have an inoperable AC unit, especially in a hot and humid environment. We take guest comfort very seriously and will be following up on your room to ensure a thorough inspection and maintenance of the AC unit.Regarding the noise, we strive to provide a peaceful environment for all guests. We apologize that you were disturbed by the noise from the room above. We will be reviewing our guest courtesy protocols to further address noise concerns.Breakfast is an important part of our guest experience, and we're disappointed to hear it fell short of your expectations. We'd appreciate any specific details you'd be willing to share about the breakfast so we can improve our offerings.Thank you again for your feedback. We value your business and hope to provide you with a much better experience next time.Sincerely,Navin KumarGeneral ManagerSureStay Plus Plano

Dear Andrew,Thank you so much for your kind review! We're thrilled to hear you enjoyed your stay with us - especially the convenient location, delicious breakfast, and relaxing hot tub.We apologize that the pool wasn't quite at a comfortable temperature during your visit. We may be able to offer some pool heating options in the future, so please let us know if that's something you'd be interested in for a future stay.We appreciate your feedback and hope to welcome you back again soon!Sincerely,Navin KumarGeneral ManagerSureStay Plus Plano

Dear Shayma,Thank you so much for taking the time to share your feedback about your recent stay with us. We're thrilled to hear that you had a great time overall!We sincerely apologize that your request for a sheet change wasn't fulfilled during your stay. We understand the importance of fresh bedding for a comfortable night's sleep, and we regret that we fell short of meeting your expectations in this area.We're taking your feedback very seriously and will be investigating this matter further with our housekeeping team to ensure that such an oversight doesn't occur again. We're also reviewing our guest communication procedures to improve clarity and ensure requests are followed up on promptly.Thank you once again for your feedback. We truly value your business and hope to have the opportunity to welcome you back in the future and provide an experience that exceeds your expectations.Sincerely,Navin KumarHotel ManagerSureStay Plus Plano

Dear Randall,Thank you so much for staying with us and writing positive feedback about out property. We wish you see you soon again.Thank youNavin KumarGeneral ManagerSureStay Plus Plano

Dear Misty,We apologize for any inconvenience caused. We have confirmed that your deposit was released on February 19, 2024, at 3:56 AM. Please contact your American Express credit card company for further assistance if you have any questions.Thank youNavin KumarHotel ManagerSureStay Plus Plano

Hi Scott,Thank you for your feedback! We're glad to hear that you found the room spacious and comfortable. We strive to provide value for our guests, and we're pleased that you enjoyed your stay. We hope to welcome you back again soon!

Dear Guest,Cleanliness and providing a peaceful environment are essential aspects of our service, and we regret that we did not meet your expectations in these areas. Your feedback will be addressed with our housekeeping and management teams to ensure improvements are made. We hope to have another chance to serve you again in the future.

Dear Charity,Thank you so much for your kind feedback! We're thrilled to hear you enjoyed your stay and found the hot tub in your room to be a relaxing experience. It's a pleasure to know we were able to contribute to a peaceful stay.I understand your feedback regarding the availability of ice downstairs. We apologize for any inconvenience this caused you. We are always looking for ways to improve our guest experience, and your suggestion is valuable. We are considering implementing an ice machine in a more readily accessible location for future guests, and we appreciate you bringing this to our attention.In the meantime, if you ever need ice during your stay, please don't hesitate to contact the front desk. We are always happy to assist you.Thank you again for your feedback. We look forward to welcoming you back again soon.Sincerely,Navin KumarHotel ManagerSureStay Plus Plano

Dear Vargheese,Thank you so much for taking the time to review your stay at our hotel! We're thrilled to hear that you enjoyed your overall experience and found our location and amenities suitable for your short stay in Plano.However, we were truly disappointed to learn that you found the breakfast to be subpar. We understand that a delicious and satisfying breakfast is an important part of any hotel stay, and we take guest feedback on our food service very seriously.We would greatly appreciate it if you could share some specific details about what you found lacking in the breakfast offerings. This feedback will be invaluable as we work to improve the quality and variety of our breakfast menu to better meet the expectations of our guests.We sincerely apologize for any disappointment this may have caused, and we hope that despite this issue, you would consider staying with us again in the future. We are committed to providing a positive experience for all our guests, and we strive to continuously improve our offerings based on guest feedback.Thank you once again for your review.Sincerely,Navin KumarHotel ManagerSureStay Plus Plano

Dear Ricky,I'm happy to hear you had a positive experience with our staff! I always love passing along compliments to them, it really brightens their day when they know they've made a guest's stay enjoyable. Was there anything specific about the staff's service that stood out to you? I'd love to highlight those details when I share your feedback with the team.Thank you again for choosing our hotel and for taking the time to share your thoughts. We hope to see you back again soon!Thank youNavin KumarGeneral ManagerSureStay Plus Plano

Dear Gavin,On behalf of the entire team at SureStay Plus Plano, we sincerely thank you for choosing our hotel for your recent stay. We were delighted to have you as our guest and hope you enjoyed your experience. We strive to provide exceptional service and accommodations, and your satisfaction is our top priority.We look forward to welcoming you back again in the future.Sincerely,Navin KumarGeneral ManagerSureStay Plus Plano

Dear Johnnie,I'm glad you enjoyed your stay! Thank you so much for choosing our hotel and we wish to see you soon again.Thank youNavin KumarHotel ManagerSureStay Plus Plano

Dear Malcolm,We don't see you checked in our hotel. Did you stay with us?Thank you Navin KumarHotel ManagerSureStay Plus Plano

Dear Wendi,Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that your expectations were exceeded by the spacious and comfortable rooms, especially the Bluetooth mirror which seems to have been a hit with the kids! Our goal is to provide a relaxing and enjoyable experience for all our guests, and we're happy to hear we achieved that for you.We appreciate you mentioning the cleanliness of the bathroom - our housekeeping team takes great pride in maintaining high standards of hygiene throughout the hotel.It would be a pleasure to welcome you back again soon. Please don't hesitate to reach out if you have any questions or special requests for your next stay.Sincerely,Navin KumarHotel ManagerSureStay Plus Plano

Dear TaShawna,Thank you for taking the time to share your feedback about your recent stay with us. We truly appreciate you highlighting the areas we excelled in and your honest feedback helps us improve the experience for all our guests. We hope to see you again soon and provide another enjoyable stay!Thank youNavin KumarHotel ManagerSureStay Plus Plano

Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

Dear TaShawna,Thank you so much for your kind words and wonderful review! We're absolutely thrilled to hear that you enjoyed your stay and found our staff friendly and welcoming. It's our team's mission to create a comfortable and memorable experience for each guest, so your feedback truly means a lot to us.Knowing you wouldn't mind revisiting makes us incredibly happy! We're passionate about continuously improving our guest experience, and your feedback helps us understand what we're doing well and where we can strive for even better.If you have any specific memories or aspects of your stay that you particolarmente enjoyed, we'd love to hear about them. This helps us personalize future guest experiences and ensure everyone feels at home at our property.We truly hope to welcome you back again soon. Should you be planning another visit, please don't hesitate to reach out directly. We'd be happy to assist with any reservations or recommendations to make your next stay even more enjoyable.Thank you once again for choosing our hotel and for your positive review. We look forward to welcoming you back soon!Sincerely,Navin KumarGeneral ManagerSureStay Plus Plano

Dear Greg,Thank you for staying with us at SureStay Plus Plano. We appreciate your business and are sorry to hear that your experience did not meet your expectations.In the meantime, please don't hesitate to contact me directly if you have any further questions or concerns.Sincerely,Navin KumarGeneral ManagerSureStay Plus Plano

Dear Hernandez,Thank you for bringing this to my attention. I sincerely apologize for the inconvenience and frustration you experienced during your recent stay at our hotel. It is deeply concerning to hear that you encountered issues with both rooms you were assigned, and that the responses from the front desk clerk were offputting.I understand that the first room you received, while the right size, had a malfunctioning television and air conditioning. While I appreciate you notifying the front desk immediately, it is unacceptable that your concerns were not addressed promptly and effectively.Moving you to a different room was the right course of action, but I am extremely disappointed to learn that this second room also had its own problems with the microwave. This repeated lack of attention to detail and timely resolution reflects poorly on our service standards.Furthermore, I take your comment about the front desk clerk's responses very seriously. After talking with our Front Desk Clerk, I got to know that you guys informed her about issue with your room about 10PM by then the maintenance is not available on the property. However she was able to change the room on next morning promptly. After all we saw a Do Not Disturb sign on your door when our maintenance man come to change your microwave so he turned back and then later our receptionist called your room and asked if you still want to change it but your husband said, it not need anymore. Your satisfaction is our top priority, and we hope this goodwill gesture demonstrates our commitment to regaining your trust.I have personally addressed this matter with the front desk team and the housekeeping department to ensure such issues are identified and rectified quickly and efficiently in the future. We are also implementing additional training to elevate our communication skills and ensure all guests receive the prompt and courteous service they deserve.Thank you again for your feedback. We appreciate you bringing this to our attention and giving us the opportunity to improve. We hope to welcome you back soon and provide you with the exceptional experience you deserve.Sincerely,Navin KumarGeneral ManagerSureStay Plus Plano

Dear Greg,Thank you for staying with us at SureStay Plus Plano. We appreciate your business and are sorry to hear that your experience did not meet your expectations.We take guest feedback very seriously and will use your comments to improve our hotel. We are already working on addressing the issues you raised, and we hope to see you again soon so that you can experience the improvements we have made.In the meantime, please don't hesitate to contact me directly if you have any further questions or concerns.Sincerely,Navin KumarGeneral ManagerSureStay Plus Plano

Dear David,Thank you for taking the time to share your feedback about your recent stay at our hotel. We're delighted to hear that you enjoyed your time with us and found the discount rate particularly favorable.We appreciate you bringing the issue with the slow-draining bathtub in the shower to our attention. While we're happy you found your overall stay pleasant, it's important to us that every guest has a comfortable and enjoyable experience. We apologize for any inconvenience the drainage issue caused you.Please know that we are taking your feedback seriously and have already put the necessary steps in motion to address this issue. Our maintenance team will be inspecting the bathtub in your room promptly and ensure it is functioning properly for future guests. We appreciate your patience and understanding in this matter.Overall, we are glad you had a positive experience with us and hope to welcome you back again soon. Should you have any further concerns or need any assistance, please don't hesitate to contact us directly.Sincerely,Navin KumarGeneral ManagerSureStay Plus Plano

Dear Fidel,Thank you for staying with us. We wish to see you soon again.Thank youNavin KumarGeneral Manager

Dear Sylvia,I hear what you went through, however last minute cancellations are not allowed as per our policy just because yours plans are changed. You may give 100 reasons but you and me both know the reason for cancellation. The rooms we showed your father were absolutely good and spotless and we take at most care about our guests also we called the cops because there was some homeless roaming around our property and the reason is to keep our guests safe and secure.Thank youNavin KumarSureStay Plano

Dear Victor,Thank you for staying with us. We wish to see you soon again.Thank youNavin KumarGeneral Manager

Dear Kenneth,Thank you for staying with us. We wish to see you soon again.Thank youNavin KumarGeneral Manager

Dear Richard,Thank you for staying with us. We wish to see you soon again.Thank youNavin KumarGeneral Manager

Dear Balamuragan,Thank you for staying with us. We wish to see you soon again.Thank youNavin KumarGeneral Manager

Dear Bolla,I'm sorry to hear about your experience at our hotel. It would be helpful for us to resolve, if you could explain what went wrong with your stay.Thank youNavin KumarGeneral Manager

Dear Kenneth,Thank you for staying with us. We wish to see you soon again.Thank youNavin KumarGeneral Manager

Dear Artel,Thank you for taking the time to share your positive feedback! We're thrilled to hear that you enjoyed your stay at our hotel. It's truly rewarding to know that everything was clean, everything worked properly, and that you found our breakfast delicious and our staff helpful.Knowing that we met your expectations for cleanliness, functionality, and service makes us very happy. It's our team's priority to create a comfortable and welcoming environment for all our guests, and your kind words motivate us to keep striving for excellence.We hope you had a memorable experience and that you'll consider staying with us again in the future. If you're ever back in the area, be sure to reach out and let us know. We'd love to welcome you back!Thank you again for your feedback. It's invaluable to us in our continuous effort to improve and deliver memorable stays for every guest.Sincerely,Navin KumarGeneral ManagerSureStay Plus by Best Western Plano

Dear Christina,Thank you for taking the time to share your feedback about your recent stay at our hotel. We're thrilled to hear you enjoyed the friendly atmosphere with both our guests and staff, and that the breakfast met your expectations on the weekends.However, we sincerely apologize for the disappointment caused by the lack of maid service during your 5-night stay. You are absolutely right; clean towels and a made bed are essential for a comfortable and refreshed experience, and it was an oversight not to inform you about the housekeeping is upon request schedule beforehand, our front desk clerk mush have told you upon your check-in time.We understand the inconvenience this caused, and we want to assure you that we are taking your feedback seriously. We wish to you again soon and thank you for staying with us. Sincerely,Navin KumarGeneral ManagerSureStay Plus by Best Western Plano

Dear Kenneth,Thank you for staying with us. We wish to see you soon again.Thank youNavin KumarGeneral Manager

Hi Bouphakone,Thanks so much for choosing us and for the kind review! We're thrilled you enjoyed your stay.Hope to see you again soon!Thank youNavin KumarGeneral ManagerSureStay Plus Plano

Dear Adelvys,Thank you for taking the time to share your feedback about your recent stay in room 107. I am truly sorry to hear that your experience fell short of our standards and expectations.Please accept my sincere apologies for the inconvenience and unpleasantness you encountered. Your concerns about the property's age, lack of lighting, and strong odors are valid, and I understand how they negatively impacted your stay. We are actively working on addressing these issues, and your feedback is valuable in guiding our efforts.Regarding the noise and smell from neighboring guests, I apologize that this disrupted your peace and comfort. While we cannot control the behavior of other guests, we do have policies in place to address excessive noise and disturbances. I assure you that I have investigated this matter and will take appropriate action to prevent similar occurrences in the future.The fact that you had to personally collect towels and toilet paper is unacceptable and a clear lapse in our service standards. This does not reflect the level of hospitality we strive to provide, and I wholeheartedly apologize for this failing. I have addressed this issue with the housekeeping staff and front desk team to ensure such lapses do not occur again.The discomfort caused by the hard bed is also concerning. We take guest comfort very seriously, and I will personally investigate the bedding in room 107 to ensure it meets our quality standards.We understand that this experience has been regrettable, and we want to demonstrate our commitment to earning back your trust. We are constantly working to improve our property and guest experience, and your feedback is crucial in this process. We greatly appreciate you bringing these issues to our attention, and we hope to welcome you back soon under better circumstances.Sincerely,Navin KumarGeneral ManagerSureStay Plus Plano

Dear Randy,Thank you for staying with us. We wish to see you soon again.Thank youNavin KumarGeneral Manager

Dear Basim,Thank you for staying with us. We wish to see you soon again.Thank youNavin KumarGeneral Manager

Dear David,Thank you for taking the time to share your positive feedback about your recent one-night stay with us! We're thrilled to hear that you enjoyed everything from the convenient breakfast inclusion to the quiet atmosphere and reasonable price.It truly means a lot to us that you found your stay comfortable and hassle-free. We strive to provide our guests with a relaxing and enjoyable experience, and your kind words confirm that we're on the right track.We understand that choosing a hotel for even a short stay can be a big decision, so we're especially grateful for your trust in us. We hope you'll consider staying with us again soon, whether it's for another quick getaway or a longer exploration of Plano.In the meantime, we wish you all the best in your travels!Sincerely,Navin KumarGeneral Manager SureStay Plus Plano

Dear Linh,Thank you for staying with us. We wish to see you soon again.Thank youNavin KumarGeneral Manager