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"Negative attitude towards disability and poor access"

"Stayed before and rooms were lovely. Stayed in a double this time and room was really dated and looking scruffy."

"I had a really good time. Really nice hotel."

"It was cleaning up only stayed one night but the bed was super comfortable would definitely recommend"

"Staff were great. Good location."

"The hotel's access is a bit mysterious. When we reached to the correct place to check-in, we were introduced to the staff at that moment who made us feel that we are a burden on them. We arrived earlier than our check-in time and we were okay with waiting for the start of check-in time. However, we were also curious if we could do early check-in, and when we asked for availability, the staff working at that moment first showed horrific emotions as if we asked for something impossible, and then they started mumbling in their own native language. Whenever we were trying to have a conversation with them, they always cut us off and spoke too fast as if they have no time and they have to catch a train. After some time when they found a room for us to check-in early, they acted as they are doing a favour on us. All in all it was a very bad experience and it ruined our excitement to explore Manchester."

"I was there for two nights for a conference. The restaurant, the bar and breakfasts were all very smoothly and expertly presented, managed and stocked. The room very comfortable and clean. Great shower and amazing bed! Needed nothing "

"Room was very clean. Staff were helpful and friendly. Breakfast was excellent and the room had good air conditioning which helped as the weather was really warm"

"Rooms where clean and spacious, staff where incredibly helpful and kind "