Bar (on property)

Reviews of Pride Plaza Hotel Aerocity New Delhi

5 out of 5
Pride Plaza Hotel Aerocity New Delhi
5-A, Hospitality District, Aerocity, Indra Gandhi International Airport, New Delhi, Delhi

Reviews

7.8

Good

Rating 10 - Excellent. 308 out of 869 reviews" "
Rating 8 - Good. 287 out of 869 reviews" "
Rating 6 - Okay. 137 out of 869 reviews" "
Rating 4 - Poor. 70 out of 869 reviews" "
Rating 2 - Terrible. 67 out of 869 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

H

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 4 nights in Apr 2024
Response from Pride Plaza Hotel Aerocity New Delhi on 3 May 2024
Dear H,Thank you for your exceptional 8-star rating! We're honored to have exceeded your expectations with our services.Warm Regards,GeetaGuest Realtion

8/10 Good

Nidhi

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
There are no family rooms at the hotel. For a family of 4 with 2 small kids, it is not convenient to book 2 separate hotel rooms to accommodate 4 of us. We requested for infant cot but we were told it’s not available. There was no facility of sofa bed either. The only option you have is to pay 1500 for an extra bed. Hope they improve this at the hotel for future and be more inclusive for families.
Stayed 1 night in Apr 2024
Response from Pride Plaza Hotel Aerocity New Delhi on 18 Apr 2024
Dear Nidhi,We appreciate your feedback regarding our room options for families. We understand your concern about the lack of family rooms and availability of infant cots. Your comments are valuable to us, and we will definitely share them with the team for future improvements to better accommodate families like yours. Thank you for bringing this to our attention.Warm RegardsMeenkashiGuest Relation Manager

6/10 Okay

Kiran

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This hotel says 5 Star but it’s more like a higher 3-4 star. I was disappointed with the smell of products (strong incense smell) and the quality of the duvet (seemed like a really old blanket). I would stay here again but I would not pay for the price they are charging, the price does not align with the quality. Staff were very nice, helpful and kind.
Stayed 1 night in Mar 2024
Response from Pride Plaza Hotel Aerocity New Delhi on 3 Apr 2024
Dear Kiran,We appreciate your detailed feedback and are glad to hear that you found our staff nice, helpful, and kind. We apologize for any inconvenience caused by the smell of products and quality of the duvet. Your comments will be shared with our team for improvement. We hope to welcome you back for a better experience.Warm Regards,MeenakshiGuest Relation Manager

10/10 Excellent

Subash, Plymouth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel to stay.
Stayed 1 night in Feb 2024
Response from Pride Plaza Hotel Aerocity New Delhi on 24 Mar 2024
Dear Guest ,We're beyond thrilled to receive your perfect 10-star rating! Your support inspires us to continue delivering unparalleled service.Warm Regards,MeenakshiGuest Relation Manager

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and amenities. Would stay here again next time I come to India
Stayed 1 night in Mar 2024
Response from Pride Plaza Hotel Aerocity New Delhi on 20 Mar 2024
Dear Benjamin,We're thrilled to hear that you enjoyed our location and amenities! We can't wait to welcome you back on your next trip to India!Warm RegardsMeenakshiGuest Realtion Manager

8/10 Good

HWAN JOONG

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was noisy until midnight for the first night. But, every other thing was good.
Stayed 3 nights in Mar 2024
Response from Pride Plaza Hotel Aerocity New Delhi on 19 Mar 2024
Dear Hwan,We apologize for the noise issue you experienced on the first night but we are glad to hear that you enjoyed everything else. Your feedback is valuable to us and we will do our best to make your next stay more comfortable. Thank you for choosing our service.Warm Regards,MeenakshiGuest Relation Manager

10/10 Excellent

Jo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was exceptional, seamless pick up from the airport and check in. Felt very welcome and facilities excellent
Stayed 1 night in Mar 2024
Response from Pride Plaza Hotel Aerocity New Delhi on 16 Mar 2024
Dear Guest,Thank you so much for your kind words! We are delighted to hear that you had a seamless experience with us from the airport pick up to check in. We always strive to make our guests feel welcome and provide excellent facilities. We look forward to welcoming you back again soon!Warm Regards,MeenakshiGuest Relation Manager

6/10 Okay

Joseph

Stayed 1 night in Mar 2024

4/10 Poor

Aarjav

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst 5 star hotel I have been to. It feels more like a cheap 4 star. The mirrors were rusted. The bed linen was dirty. Even after asking them to change the bed linen they said they did but actually they did not. It is absolutely not worth the price. Better to stay at a good 4 star. The staff were also not warm.
Stayed 2 nights in Mar 2024
Response from Pride Plaza Hotel Aerocity New Delhi on 13 Mar 2024
Dear Aarjav,We're truly sorry to hear about your experience at our hotel. Your feedback is valuable to us and will be shared with our team for improvement. We apologize for falling short of your expectations and will work hard to address the issues you've mentioned. Thank you for bringing this to our attention.Warm Regards,MeenakshiGuest Relation Manager

10/10 Excellent

Jyoti

Incredible facilities and helpful, respectful and attentive staff !! room is amazing! bathtub and shower incredible! buffet breakfast is literally the size of a small room of delicious fresh choices! only 10 min from airport! very convenient and highly recommended and great value. 5 star!!!
Stayed 1 night in Mar 2024
Response from Pride Plaza Hotel Aerocity New Delhi on 9 Mar 2024
Dear Jyoti,Thank you so much for your glowing review! We're thrilled to hear that you enjoyed our facilities, staff, room, and breakfast buffet. We're glad to have provided you with a convenient and valuable experience. Your recommendation means a lot to us!Warm RegardsMeenakshiGuest Relation Manager

10/10 Excellent

Sanjay

Stayed 1 night in Feb 2024

10/10 Excellent

CHIRAYU

Liked: Cleanliness, staff & service, property conditions & facilities
Very easy to go around and room are so comfortable.
Stayed 2 nights in Feb 2024
Response from Pride Plaza Hotel Aerocity New Delhi on 22 Feb 2024
Dear Chirayu,Thank you for your kind words! We are thrilled to hear that you found it easy to get around and that you felt comfortable in our rooms. We hope to welcome you back again soon!Warm Regards,MeenakshiGuest Relation Manmager

10/10 Excellent

Sanjay

Stayed 1 night in Feb 2024

4/10 Poor

Tshering

Staff not friendly
Stayed 1 night in Feb 2024
Response from Pride Plaza Hotel Aerocity New Delhi on 20 Feb 2024
Dear Guest ,Thank you for the 4 star rating & the opportunity to serve you. We promise to work hard and become the best, to get that 5 star rating from you.Warm Regards,MeenakshiGuest Relation Manager

2/10 Terrible

Fnu

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Room smell and to much humidity i told 2 times for air condition but they do not change
Stayed 1 night in Feb 2024
Response from Pride Plaza Hotel Aerocity New Delhi on 17 Feb 2024
Dear Fnu,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced regarding the room smell and humidity. Please be assured that we will address this issue promptly to enhance your future stays with us.Warm Regards,MeenakshiGuest Relation Manager

6/10 Okay

JATIN

Liked: Cleanliness, staff & service
Good stay
Stayed 1 night in Feb 2024
Response from Pride Plaza Hotel Aerocity New Delhi on 17 Feb 2024
Dear Guest ,Thank you for your exceptional 6-star rating! We're honored to have exceeded your expectations with our services.Warm Regrads,MeenakshiGuest Relation Manager

10/10 Excellent

tejinder

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel! definitely upto 5 Stars
Stayed 2 nights in Feb 2024
Response from Pride Plaza Hotel Aerocity New Delhi on 10 Feb 2024
Dear Guest ,We're beyond thrilled to receive your perfect 10-star rating! Your support inspires us to continue delivering unparalleled service.Warm Regards,MeenakshiGuest Relation Manager

10/10 Excellent

Sukhjeet

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good but little work on cleaning
Response from Pride Plaza Hotel Aerocity New Delhi on 6 Feb 2024
Dear Guest ,We're beyond thrilled to receive your perfect 10-star rating! Your support inspires us to continue delivering unparalleled service.Warm Regards,MeenakshiGuest Relation Manager

10/10 Excellent

JAY

Stayed 2 nights in Jan 2024
Response from Pride Plaza Hotel Aerocity New Delhi on 30 Jan 2024
Dear Guest ,We are so grateful for your 10-star review. Thanks for sharing your rating with us and the community.RegardsMeenakhsiGuest Relation Manager

6/10 Okay

Alina

Disliked: Cleanliness, staff & service
Hotel Ok, Service and food not so good
Hotel was so-so for a 5 star. Food and service sucked. The concierge service allowed me to check in early but the bed sheets were unclean in the room, which did not get replaced timely and needed multiple requests. The representative also signed me up for breakfast upon check-in (which was quite pricy) and had me pay cash for it on the spot, but when I showed up for breakfast next morning, I was told that I was not on the list. None the less, I was allowed to proceed with breakfast buffet, which to my surprise, was very bland and tasteless.
Stayed 1 night in Jan 2024
Response from Pride Plaza Hotel Aerocity New Delhi on 28 Jan 2024
Dear Alina,Thank you for sharing your feedback with us. We apologize for the inconvenience caused during your stay. We take your comments about the cleanliness and replacement of bed sheets seriously and will address this with our team to ensure timely action is taken in the future. We regret any miscommunication regarding the breakfast arrangements and appreciate your understanding. Our team will review the breakfast buffet options to improve the taste and variety. We hope to have the opportunity to provide you with a better experience in the future.RegardsMeenakshiGuest Relation Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Pride Plaza Hotel Aerocity New Delhi on 24 Jan 2024
Dear Guest ,We're beyond thrilled to receive your perfect 10-star rating! Your support inspires us to continue delivering unparalleled service.RegardsMeenakshiGuest Relation Manager

6/10 Okay

Dinesh, Champaign

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Shower was blocked and clogged and even after mentioning at the front desk during check out - nothing was done or apologized . In fact they then charged me for airport transfer.
Stayed 1 night in Jan 2024
Response from Pride Plaza Hotel Aerocity New Delhi on 22 Jan 2024
Dear Dinesh,Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with the blocked shower and the lack of immediate action taken. We understand how frustrating this must have been for you. Your feedback is valuable to us, and we will work on improving our response time and addressing such issues more efficiently in the future. Regarding the airport transfer charge, please reach out to our customer support team with your booking details, and they will be happy to assist you. We appreciate your patience and hope to have another opportunity to serve you better in the future.Regards,MeenakshiGuest Relation Manager

10/10 Excellent

mohd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great experience.would love to stay more in coming days.
Stayed 1 night in Jan 2024
Response from Pride Plaza Hotel Aerocity New Delhi on 24 Jan 2024
Dear Guest ,We are so grateful for your 10-star review. Thanks for sharing your rating with us and the community.RegardsMeenakshiGuest Relation Manager

10/10 Excellent

Rakesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Pride Plaza Hotel Aerocity New Delhi on 24 Jan 2024
Dear Guest ,We're beyond thrilled to receive your perfect 10-star rating! Your support inspires us to continue delivering unparalleled service.RegardsMeenakshiGuest Relation Manager

10/10 Excellent

Sami

Stayed 2 nights in Jan 2024
Response from Pride Plaza Hotel Aerocity New Delhi on 8 Feb 2024
Dear Guest ,We're beyond thrilled to receive your perfect 10-star rating! Your support inspires us to continue delivering unparalleled service.Warm Regards,MeenakshiGuest Relation Manager

10/10 Excellent

Chhewang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Pride Plaza Hotel Aerocity New Delhi on 24 Jan 2024
Dear Guest ,We're beyond thrilled to receive your perfect 10-star rating! Your support inspires us to continue delivering unparalleled service.RegardsMeenakshiGuest Relation Manager

2/10 Terrible

Reetesh

Travelled with group
Stayed 4 nights in Jan 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Wifi was not working.. Asked why it is not working lady rudely disconnected the call.
Stayed 1 night in Jan 2024
Response from Pride Plaza Hotel Aerocity New Delhi on 11 Jan 2024
Dear Guest,Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with the WiFi service. Our team is committed to resolving this issue promptly. We kindly request you to reach out to us again so we can assist you furtheRegardsMeenakshiGuest Relation Manager

2/10 Terrible

Olivia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Subhash

Stayed 2 nights in Dec 2023
Response from Pride Plaza Hotel Aerocity New Delhi on 28 Dec 2023
Dear Guest ,Thank you for your incredible 6-star rating! We're delighted to know that you had such a fantastic experience with us.RegardsMeenakshiGuest Relation Manager

8/10 Good

Jasbir

Stayed 1 night in Dec 2023
Response from Pride Plaza Hotel Aerocity New Delhi on 22 Dec 2023
Dear Guest,We are so happy to hear that. Thank you so much for the feedback.RegardsMeenakshiGuest Relation Manager

10/10 Excellent

Barry

Stayed 1 night in Dec 2023
Response from Pride Plaza Hotel Aerocity New Delhi on 18 Dec 2023
Dear Mr. Barry,We're beyond thrilled to receive your perfect 10-star rating! Your support inspires us to continue delivering unparalleled service.RegardsMeenakshiGuest Relation Manager

4/10 Poor

Maimouna

Travelled with partner
Disliked: Cleanliness
This hotel was not well maintained and not very clean. The room was smelling cigarette and the towels had a weird color. At breakfast it was the same feeling. The coffee machine was dirty the servers didn’t seem to care. It was a bad experience and I won’t be returning to this place.
Stayed 1 night in Nov 2023
Response from Pride Plaza Hotel Aerocity New Delhi on 14 Dec 2023
Dear Maimouna,Thank you for sharing your experience with us. We apologize for the inconvenience you faced during your stay. We take cleanliness seriously and we appreciate you bringing this to our attention. We will ensure that our housekeeping team pays attention to these areas going forward. We are sorry for the disappointment caused and hope to have the opportunity to make it up to you in the future.RegardsMeenakshiGuest Relation Manager

10/10 Excellent

Sunita

Stayed 1 night in Dec 2023
Response from Pride Plaza Hotel Aerocity New Delhi on 14 Dec 2023
Dear Guest ,We are so grateful for your 10-star review. Thanks for sharing your rating with us and the community.RegardsMeenakshiGuest Relation Manager

10/10 Excellent

Jitendra

Liked: Cleanliness, staff & service, property conditions & facilities
Great. Have stayed here a few times
Stayed 2 nights in Dec 2023
Response from Pride Plaza Hotel Aerocity New Delhi on 10 Dec 2023
Dear Mr.Jitendra,We're beyond thrilled to receive your perfect 10-star rating! Your support inspires us to continue delivering unparalleled service.Regards,MeenakshiGuest Relation Manager

2/10 Terrible

Vikram

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Started with very bad front desk service . They offered me smoking room and after much argument they gave me non smoking room . My room was dirty with roches. AC didn’t work whole night . Wireless internet was too slow for the property they are charging per night . Will never stay at this propery again
Stayed 1 night in Dec 2023
Response from Pride Plaza Hotel Aerocity New Delhi on 8 Dec 2023
Dear Vikram,Thank you for sharing your experience with us. We apologize for the inconvenience caused during your stay. We understand the importance of a clean and comfortable room, and we're sorry that we fell short in meeting your expectations. We appreciate your feedback regarding the front desk service, room cleanliness, AC, and internet speed. Your comments will be shared with our team for improvement. We hope that you will give us another chance to provide you with a better experience in the future.Regards,AnjumanGuest Relations

6/10 Okay

Ankit

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff is very unwelcoming. Especially during the breakfast time. No proper service.
Stayed 1 night in Nov 2023
Response from Pride Plaza Hotel Aerocity New Delhi on 1 Dec 2023
Dear Ankit,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during breakfast. We appreciate your honesty and will address this issue with our staff to ensure better service in the future. If you have any further concerns, please do not hesitate to let us know.RegardsMeenakshiGuest Relation Manager

10/10 Excellent

Pragya

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, awesome staff
Stayed 1 night in Nov 2023
Response from Pride Plaza Hotel Aerocity New Delhi on 29 Nov 2023
Dear Guest,We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.RegardsMeenakshi Guest Relation Manager

10/10 Excellent

Mayur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Pride Plaza Hotel Aerocity New Delhi on 21 Nov 2023
Dear Guest ,Thank you for the 10 star rating. Hope you will recommend us to your friends & relatives.RegardsMeenakshiGuest Relation Manager

6/10 Okay

Chris

Business traveller
Disliked: Amenities
For as many people who work here, the service is below average. The room was fine but I only booked to sleep for a few hours before a flight. There was constant banging in the hallway from about 4PM to 7PM. Buffet was awful and the service in the bar was considerably lacking.
Stayed 1 night in Oct 2023
Response from Pride Plaza Hotel Aerocity New Delhi on 29 Nov 2023
Dear Chris,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. We have taken note of your concerns regarding the noise in the hallway and the quality of our buffet. We appreciate your inputs and will use them to improve our services. We hope to have another opportunity to provide you with a better experience in the future.RegardsMeenakshiGuest Relation Manafer

6/10 Okay

Vikas

Stayed 2 nights in Oct 2023
Response from Pride Plaza Hotel Aerocity New Delhi on 29 Nov 2023
Dear Guest,We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.RegardsMeenakshi Guest Relation Manager

10/10 Excellent

Satish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy location,nice and quite Place for pleasant stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Mira

Liked: Staff & service, amenities, property conditions & facilities
Excellent service, clean, quiet, comfortable, phenomenal breakfast buffet
Stayed 1 night in Oct 2023
Response from Pride Plaza Hotel Aerocity New Delhi on 29 Nov 2023
Dear Ms. Mira,We're beyond thrilled to receive your perfect 10-star rating! Your support inspires us to continue delivering unparalleled service.RegardsMeenakshiGuest Relation Manager

4/10 Poor

Manminderjit

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Sucky service and sucky stay.
State was relatively bad. The food quality was pretty bad until I complained then it got better. The room they gave me was pretty bad the hallway had a smell, but not inside the room. First room was very noisy from music. I requested change and the manager promised me a high floor on the other side of the hotel. I packed everything in the middle of the night. Instead guest services called and said that the security people said that noise was gone. I asked to speak to the manager and he did not call back. I asked guest services if the security had come to my room to check the sound. I told her what the manager said she moved me to the other part of the hotel on the same floor. Next day I asked the FNB manager to let me know who I could complain. Some lady came over heard my story and said she would take care of it. She never came back, and never apologized and did not come back to me. This was my second or third stay and may be my last. I do realize they were busy, but that’s part of the game and the business they are in.
Stayed 1 night in Oct 2023
Response from Pride Plaza Hotel Aerocity New Delhi on 29 Nov 2023
Dear Manminderjit,Thank you for sharing your feedback with us. We apologize for the inconveniences you faced during your stay. We understand how important it is to have a comfortable and pleasant experience. We appreciate you bringing the food quality issue to our attention, and we are glad that it improved after your complaint. We apologize for the smell in the hallway and the noise disturbance in your first room. We would like to assure you that we take such matters seriously and we apologize for the miscommunication regarding the room change. We regret any inconvenience caused and we will address this with our management team to ensure a better and smoother experience for our guests.We apologize for the lack of follow-up from our manager and the FNB manager. This is certainly not the level of service we strive to provide and we appreciate your patience and understanding.We value your loyalty and we would like to regain your trust. If there is anything else we can do to make your future stays more enjoyable, please do not hesitate to let us know. We appreciate your business and hope to have the opportunity to welcome you back again in the future.RegardsMeenakshiGuest Relation Manager

2/10 Terrible

Sandeep S

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a 5 star. Staff is clueless
Stayed 1 night in Oct 2023

2/10 Terrible

Sandeep S

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Smelt very weird, not a 5 star like it claims
Stayed 7 nights in Oct 2023

10/10 Excellent

Tanishqa

Loved my stay
Amazing service and very attentive staff. Great buffets also.
Stayed 1 night in Oct 2023

10/10 Excellent

RONY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel MUST have at least one USA english news TV channel. Preferable CNN.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good overall.
Stayed 1 night in Sep 2023
Response from Pride Plaza Hotel Aerocity New Delhi on 15 Oct 2023
Dear Guest ,We are so grateful for your 10-star review. Thanks for sharing your rating with us and the community.RegardsMeenakshiGuest Relation Manager

4/10 Poor

Saurab

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great location but cleanliness seemed to be a issue.
Stayed 1 night in Oct 2023
Response from Pride Plaza Hotel Aerocity New Delhi on 13 Oct 2023
Dear SirNamaskar!Thank you for sharing your valuable feedback with us, we would like to sincerely apologize for the service experience in your recent visit & we assure you that all concerns mentioned will be looked into for your better stay experience with us in future.RegardsMeenakshiGuest Relation Manager