Indoor pool, seasonal outdoor pool

Reviews of The Inverness Denver, a Hilton Golf & Spa Resort

4 out of 5
The Inverness Denver, a Hilton Golf & Spa Resort
200 Inverness Drive W, Englewood, CO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 669 out of 1000 reviews" "
Rating 8 - Good. 199 out of 1000 reviews" "
Rating 6 - Okay. 60 out of 1000 reviews" "
Rating 4 - Poor. 43 out of 1000 reviews" "
Rating 2 - Terrible. 29 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Danielle

Liked: Cleanliness, property conditions & facilities
Cool stay
Stayed 3 nights in Apr 2024
Response from General Manager on 16 May 2024
Dear Danielle,Thank you for staying with us and for your feedback. We're glad you had a world-class experience. We hope to welcome you back to The Inverness Denver, a Hilton Golf & Spa Resort soon for another great stay.Ruth Kilzer,Director of Sales & Marketing

8/10 Good

Patricia

Business traveller
Liked: Cleanliness, staff & service, amenities
The in house restaurants really made the trip. But the strees leading up to the property ate co fusing and the roof was leeking in yhe hall way on our floor
Stayed 2 nights in Apr 2024
Response from General Manager on 13 May 2024
Dear Patricia,Thank you for staying with us and for your comments. We are pleased you enjoyed our delicious culinary offerings; however, we are sorry you had difficulty finding our location. Also, we apologize for any maintenance issues within our facilities and know we will correct this promptly. It was great having you choose to stay with us, and we hope you will consider visiting again the next time you are in Englewood.Ruth Kilzer,Director of Sales & Marketing

2/10 Terrible

Jessie

Disliked: Staff & service, property conditions & facilities
We were not properly checked in after standing around for 30 minutes. When we asked for the breakfast voucher they had to get a manager who was incredibly rude. She said she needed all the information for check in which should have been done the day before when we got there so not sure why we had to wait around 30 minutes. But she immediately got rude about it after I said we stood here for 30 minutes yesterday it’s not our fault it wasn’t done. For a manager to speak to your customers like that is unacceptable. Clearly the staff needs training and new management.
Stayed 1 night in May 2024
Response from General Manager on 10 May 2024
Dear Jessie,Thank you for taking the time to provide feedback about your recent stay. Your comments will be reviewed with our entire team. Thank you and we do hope you'll consider giving us another chance in the future to change your perceptions.Ruth Kilzer,Director of Sales & Marketing

2/10 Terrible

Donghua

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a 350 sqft king-bed room for 3 nights at this hotel via Expedia, hoping to have a peaceful and relaxing vacation. The first night we were assigned a room at a far corner, much smaller than we expected. And the shower head kept leaking water after we used it. There seemed no way to completely turn off. It spilled the water all over the floor over night, and I almost slipped when I stepped in the bathroom the next morning. We complained to the front desk, and got moved to a room right next to the elevators for the second night. This time the room is as big as we expected, and shower head is working fine. But at deep night when it's supposed to be quiet, the elevator noise becomes very very annoying when the elevators are running. We could not sleep well the whole night. We complained again to the front desk, and got moved to a much better room the third night. Far from elevator noise, and as big as we expected. Also higher floor, but not much view to speak of. We also got a $40 breakfast coupon. Also we drove an EV (Ford Mustang Mach-E), but there was no charging station on site to charge our EV when we slept. All the inconvenience, the loss of sleep, the repeated packing and unpacking when changing rooms, damaged our vacation mood. Overall it was a bad experience. We travel around a lot, but never had an experience like this. The hotel staff told us they couldn't give us comps, because the travel was booked through Expedia, a third party platform.
Stayed 3 nights in May 2024
Response from General Manager on 9 May 2024
Dear Donghua,Thank you for your review. We're very sorry to hear your stay was not satisfactory, and we want to take this opportunity to apologize for any inconvenience or issues faced during your stay. This is not reflective of the comfortable, peaceful stay our guests expect from us, and we apologize you and your party were not able to have a restful sleep. Rest assured, we will do what we can to address these issues. Thank you again for your feedback.Ruth Kilzer,Director of Sales & Marketing

8/10 Good

Ellie

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very pretty and clean. Loved yhr hallways how the lighting was low. It was nice. Woth it being on the gold course, i think there are a lot of golfers that party while they golf. There was drunk guys walking the hallways at 12:30 friday night hollering at each other down the hallway. Saturday night they came in again around 1 and was slamming doors and twlling at each other for about an hour or so. Woke up kids and was just annoying. I understand having fun, but be respectful.
Stayed 2 nights in May 2024
Response from General Manager on 9 May 2024
Dear Ellie,Thank you for choosing The Inverness Denver, a Hilton Golf & Spa Resort. We're happy to hear that, for the most part, you enjoyed our location during your visit. Guests are always encouraged to share any issues with our staff, as we want to handle any matters that arise promptly. We will keep your comments in mind as we want to ensure an exceptional stay for all of our guests. Thank you again, and we hope to welcome you back soon!Ruth Kilzer,Director of Sales & Marketing

10/10 Excellent

Heather

Stayed 1 night in Apr 2024
Response from Ruth Kilzer, Director of Sales & Marketing on 21 May 2024
Thank you so much for your feedback!

2/10 Terrible

Savannah

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Ruth Kilzer, Director of Sales & Marketing on 29 Apr 2024
Please reach out to us directly so that we can discuss your experience with us.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ruth Kilzer, Director of Sales & Marketing on 29 Apr 2024
Thank you so much for your feedback!

10/10 Excellent

Ronnie

Stayed 1 night in Apr 2024
Response from Ruth Kilzer, Director of Sales & Marketing on 21 May 2024
Thank you so much for your feedback!

8/10 Good

Kegan

Travelled with family and small children
Liked: Cleanliness, amenities
Always clean, always nice!
Stayed 1 night in Apr 2024
Response from General Manager on 24 Apr 2024
Dear Kegan,It's always a thrill to welcome back a valued guest, and we are delighted you enjoyed your stay with us once again! We take great pride in the high standards of cleanliness we adhere to, so it's wonderful to know this was reflected in your visit. Thank you for your review, and we look forward to your next stay!Ruth Kilzer,Director of Sales & Marketing

10/10 Excellent

Lisa

Stayed 1 night in Apr 2024
Response from Ruth Kilzer, Director of Sales & Marketing on 21 May 2024
Thank you so much for your feedback!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room
Stayed 3 nights in Apr 2024
Response from Ruth Kilzer, Director of Sales & Marketing on 22 Apr 2024
Thank you so much for your feedback!

10/10 Excellent

anthony, colorado springs

Stayed 1 night in Apr 2024
Response from Ruth Kilzer, Director of Sales & Marketing on 21 May 2024
Thank you so much for your feedback!

10/10 Excellent

Juliane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
My daughter and friends had a wonderful time taking prom pictures at this property. Lots of open spaces inside and out, especially when weather isn’t great.
Stayed 1 night in Apr 2024
Response from General Manager on 21 Apr 2024
Dear Juliane,Thank you for your kind words. We're glad our property provided the perfect backdrop for prom pictures, and we hope to see you again soon at The Inverness Denver, a Hilton Golf & Spa Resort!Ruth Kilzer,Director of Sales & Marketing

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay. Staff was very nice
Stayed 1 night in Apr 2024
Response from General Manager on 21 Apr 2024
Dear Caitlin,It is wonderful to know that you had an excellent experience with us. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Thank you for your great review and perfect rating, and we hope you return soon! Ruth Kilzer,Director of Sales & Marketing

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it here
Stayed 1 night in Apr 2024
Response from Ruth Kilzer, Director of Sales & Marketing on 18 Apr 2024
Thank you so much for your feedback!

10/10 Excellent

Jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Good: property was amazing and soo beautiful staff was soo nice and welcoming. The place was excellent bathroom, room, well stocked and you could tell it was very clean! The room was soo nice and very well kept. The meh: The elevators were not the greatest they kept breaking or freaking out and I knowww I sound like a Karen but under the bed was terrible there was bottles and drink caps.( only know because I drop something under there)
Stayed 2 nights in Apr 2024
Response from General Manager on 15 Apr 2024
Thank you for sharing your thoughts with us. We are glad that our accommodations and team members made a positive impact on your stay with us. However, we are disheartened that we were unable to meet all of your expectations. Please know that what you described is not typical of a stay with us, and we will be sure to alert our team of your feedback for improvement purposes. Ruth Kilzer,Director of Sales & Marketing

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Exceeded all expectations!
Stayed 1 night in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Sara,Our goal is to impress everyone who stays at The Inverness Denver, a Hilton Golf & Spa Resort, so we're happy to hear we succeeded with you! Please come see us again soon.Ruth Kilzer,Director of Sales & Marketing

2/10 Terrible

Shahvand

Business traveller, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Need to be remodeled
Stayed 8 nights in Jan 2024
Response from General Manager on 12 Apr 2024
Dear Shahvand,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with a wonderful experience, and we're disappointed to learn we fell short of expectations during your visit. Your comments have been noted and will be kept in mind moving forward. We appreciate your feedback and wish you safe travels ahead.Ruth Kilzer,Director of Sales & Marketing

10/10 Excellent

Chanci

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 2 nights in Apr 2024
Response from General Manager on 11 Apr 2024
Dear Chanci,Thank you so much for choosing to stay with us at The Inverness Denver, a Hilton Golf & Spa Resort. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. It's great to read you enjoyed our lovely property. The pleasure was all ours, and we hope you'll choose to visit us again soon.Ruth Kilzer,Director of Sales & Marketing

10/10 Excellent

Rashad

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks for the amazing stay
Stayed 2 nights in Apr 2024
Response from Ruth Kilzer, Director of Sales & Marketing on 8 Apr 2024
Thank you so much for your feedback!

8/10 Good

Kiernan

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its close to Park Meadows Mall, I-25 and I470
Stayed 2 nights in Mar 2024
Response from General Manager on 4 Apr 2024
Dear Kiernan,Thank you for taking a moment to let us know about your experience staying with us. We are glad our hotel's convenient location suits your travel needs. Please visit us again the next time you are in Englewood.Ruth Kilzer,Director of Sales & Marketing

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ruth Kilzer, Director of Sales & Marketing on 2 Apr 2024
Thank you so much for your feedback!

10/10 Excellent

Mary H, Highlands Ranch

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from mmm on 29 Mar 2024
Thank you for your business.

10/10 Excellent

Brad

Stayed 1 night in Mar 2024
Response from Ruth Kilzer, Director of Sales & Marketing on 15 Apr 2024
Thank you so much for your feedback!

10/10 Excellent

Blayne

Stayed 1 night in Mar 2024
Response from Ruth Kilzer, Director of Sales & Marketing on 15 Apr 2024
Thank you so much for your feedback!

10/10 Excellent

Carrie

Travelled with partner
Very good will be back again
Stayed 2 nights in Mar 2024
Response from Ruth Kilzer, Director of Sales & Marketing on 20 Mar 2024
Thank you so much for your feedback!

10/10 Excellent

Oscar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price and things to do
Stayed 2 nights in Mar 2024
Response from Ruth Kilzer, Director of Sales & Marketing on 19 Mar 2024
Thank you so much for your feedback!

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet and comfortable
Stayed 2 nights in Mar 2024
Response from Ruth Kilzer, Director of Sales & Marketing on 18 Mar 2024
Thank you so much for your feedback!

4/10 Poor

Joshua

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, amenities
Did not communicate dog fee upon check in only at check out and concierge was rude about it and had attitude with check out
Stayed 1 night in Mar 2024
Response from mmm on 10 Mar 2024
When you check-in you have to let us know you have a dog, sorry that this never happened, we do have the right to charge you for the pet, Thank you for staying with us.

10/10 Excellent

Jill

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 2 nights in Mar 2024
Response from Ruth Kilzer, Director of Sales & Marketing on 8 Mar 2024
Thank you so much for your feedback!

10/10 Excellent

Katherine, West Point

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the nicest hotels I have stayed at in awhile. Zeke at the front desk was impressive. I didn’t catch the name of the woman at the desk when I checked out but also phenomenal customer service. Room was beyond clean. Grounds were immaculate. The valet staff by the front door were friendly. All staff was dressed to impress. A
Stayed 5 nights in Feb 2024
Response from Ruth Kilzer, Director of Sales & Marketing on 5 Mar 2024
Thank you so much for your feedback!

10/10 Excellent

Brianna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nick was working the front desk when we checked in. He was incredibly friendly and efficient. The property was very clean, quiet and modern. Definitely plan on staying here from now on when we travel to Denver.
Stayed 1 night in Mar 2024
Response from Ruth Kilzer, Director of Sales & Marketing on 5 Mar 2024
Thank you so much for your feedback!

10/10 Excellent

Rachell

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for a few days with my family and the beds were really comfortable, the king size rooms with balconies were perfect for our family. The dinning was really good too. I loved that there were pool tables and things for the family as well.
Stayed 3 nights in Jan 2024
Response from Ruth Kilzer, Director of Sales & Marketing on 28 Feb 2024
Thank you so much for your feedback!

8/10 Good

Stephanie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Adequate, convenient
Stayed 2 nights in Feb 2024
Response from General Manager on 29 Feb 2024
Dear Stephanie,Thank you for choosing The Inverness Denver, a Hilton Golf & Spa Resort. We appreciate your feedback and are glad you found our establishment convenient for your needs. It would be wonderful to welcome you back and provide a stay that exceeds your expectations.Ruth Kilzer,Director of Sales & Marketing

2/10 Terrible

Bryanna

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very small and basic. Limited selection for dinning and staff was snooty, rude, and prejudice. Especially the girl behind the desk named Lora. We purchase this stay has a treat and should've spent more money at a more high end resort. This was a generic cheap resort. Not worth the time and money. Didn’t even stay the whole extent. Also Expedia didn't even send them our reservations and we ended up having to pay more at the hotel with new reservations. Staff didn't even accommodate the amount that was qouted and went on to stay the rooms are actually worth $300-$500 a night. Never in my life I would waste my money on something so cheap.
Stayed 2 nights in Feb 2024
Response from General Manager on 29 Feb 2024
Dear Bryanna,Thank you for taking the time to share your thoughts with our team. We are disappointed to read that we were unable to meet all of your expectations. Our team will be sure to review your comments for improvement purposes, as what you've described is not in line with our high standards of service. We hope to show you a much better experience should you decide to return. Ruth Kilzer,Director of Sales & Marketing

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a wonderful hotel, the room was clean, spacious and nicely decorated. I loved staying somewhere with so many amenities, the pool, hot tub, restaurants and spa were amazing. The only thing I wish our room had was a microwave.
Stayed 3 nights in Feb 2024
Response from Ruth Kilzer, Director of Sales & Marketing on 19 Feb 2024
Thank you so much for your feedback!

4/10 Poor

Maribeth

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Ruth Kilzer, Director of Sales & Marketing on 20 Feb 2024
Thank you for your feedback. Please reach out to us directly so that we can gain a deeper understanding of your stay with us.

8/10 Good

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from Ruth Kilzer, Director of Sales & Marketing on 19 Feb 2024
Thank you so much for your feedback!

6/10 Okay

Delphine

Liked: Cleanliness
Disliked: Staff & service
Response from Ruth Kilzer, Director of Sales & Marketing on 5 Mar 2024
Thank you so much for your feedback!

6/10 Okay

Jie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is beautiful, very clean and quiet. We ordered coffee and breakfast from the Starbucks counter in the lobby and it’s definitely not Starbucks coffee and breakfast sandwiches. When we tried to exchange a pastry because it tasted off, the staff was very rude about it.
Stayed 3 nights in Feb 2024
Response from General Manager on 14 Feb 2024
Dear Jie,We're delighted you found our hotel beautiful and serene. However, it's regrettable your experience with the Starbucks counter did not meet expectations. We value your feedback and will address your concerns. Thank you for staying with us, and we look forward to an opportunity to serve you better in the future.Ruth Kilzer,Director of Sales & Marketing

6/10 Okay

shari

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Loved our visit but were very disappointed in the Valentine dinner. The drinks had no taste and the entrees were not edible they tasted awful. The soup was good and the salad was good but $16.00 for a little salad, yikes would not eat there again
Stayed 2 nights in Feb 2024
Response from General Manager on 12 Feb 2024
Dear Shari,We appreciate you taking the time to share your thoughts with us. Your feedback helps us improve, and we will be sure to share it with our team to make the necessary changes! Please allow us another opportunity to show you a much better experience. Ruth Kilzer,Director of Sales & Marketing

10/10 Excellent

jaime

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with view over city
Stayed 1 night in Feb 2024
Response from Ruth Kilzer, Director of Sales & Marketing on 12 Feb 2024
Thank you so much for your feedback!

10/10 Excellent

Ivalua, Gering

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ruth Kilzer, Director of Sales & Marketing on 12 Feb 2024
Thank you so much for your feedback!

10/10 Excellent

Trevor

Stayed 2 nights in Jan 2024
Response from Ruth Kilzer, Director of Sales & Marketing on 5 Feb 2024
Thank you so much for your feedback!

8/10 Good

fernando

Travelled with family
Stayed 2 nights in Jan 2024
Response from Nick Francis - Resort Manager on 29 Jan 2024
Fernando,Thank you for the review and ranking feedback. We will continue to focus on deliverables to be even better and hope to serve you again soon.

6/10 Okay

Laura

Business traveller, Travelled with partner
Liked: Staff & service
This is a huge property that is suffering like so many others similar to it. Needs maintenance and attention to detail. Several non-working light bulbs, shredded fabric patio dividers, non-matching and dirty patio furniture, ripped and faded screen doors. These things become frustrating and insulting to a guest who is asked to pay their advertised price along with a steep resort fee. Front desk staff was AWESOME, management could step it up!
Stayed 1 night in Jan 2024
Response from Nick Francis - Resort Manager on 29 Jan 2024
Greeting Laura,Thank you for your candied feedback. I am grateful for the interactions at the desk and please know ownership is in progress of working through the capital renovation expectations outlined by the brand. In addition, we are working through our preventative maintenance program to give the condition of what you mentioned better attention. We hope to have you back soon.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Nick Francis - Resort Manager on 30 Jan 2024
Dear Ashley,Thank you for your kind review, we are grateful you chose us!

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Ruth Kilzer, Director of Sales & Marketing on 29 Jan 2024
Thank you so much for your feedback!

4/10 Poor

RICHARD

Stayed 1 night in Jan 2024
Response from Ruth Kilzer, Director of Sales & Marketing on 29 Apr 2024
Please reach out to us directly so that we can discuss your experience with us.